Customer Notice Board

02/11/2022

Dear Customer,

Thank you for banking with RAKBANK.
 
Please note that due to a planned maintenance activity at the Sharjah Electricity and Water Authority (SEWA) on Friday 4^th November, 2022, SEWA payment services through our Digital Banking and IVR will not be available from 9:00am to 11:00am.

We request you to take note and if required, pay your utility bill(s) in advance to avoid any inconvenience during the affected time.
 
We regret the service interruption and thank you for your understanding. 

For further clarification, please call us on 04-2130000 from 9:00am to 6:00pm or chat with us live on our website.

Assuring you of our best services at all times.

Regards,

RAKBANK

29/10/2022

Dear Customer,

Thank you for banking with RAKBANK.

Please note that due to a planned maintenance activity at the Federal Electricity and Water Authority (FEWA) and Etisalat, the following services will not be available on our Digital Banking, IVR, and ATM/EDM’s.
 

1. FEWA Utility Bill Payment:
   Saturday 29^th October 2022 from 02:00 PM till Sunday 30^th October 2022 at 08:00 AM
2. SALIK Account Recharge:
   Sunday 30^th October 2022 from 02:00 AM to 10:00 AM

We request you to take note and if required, pay your utility bill(s) and top up your SALIK in advance to avoid any inconvenience during the affected time.

We regret the service interruption and thank you for your understanding. 

For any queries, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

18/10/2022

Dear Customer,

Thank you for banking with RAKBANK.

We are delighted to inform you that we will be re-opening our Khalidiya Branch in Abu Dhabi in a prime new location on 25/10/2022.

Hence, we cordially invite you to experience a whole new world of innovation, security, benefits and features with our ‘Simply Better’ Banking Solutions.

Our new location is at:

Unit No. 01 and 02
United Square – Oasis Tower
Zayed 1st Road
Khalidiya Area, Abu Dhabi

Click here to find our new location through Google Maps 

Please note that the Branch timings are from Monday to Thursday & Saturday 8am to 3pm. Friday 7.30am to 12.30pm. The Branch is closed on Sunday.

Our cheque deposit cut off time for clearing through the new location ATM/EDMs is 7:00am.

All cheques deposited after the cut off time will be cleared in the next working day.

For any further clarifications, call us on 042130000 from 9:00am to 6:00pm. You may chat with us on our website.

Assuring you of our best services at all times.

Regards,

RAKBANK
 

17/10/2022

Dear Customer,

Thank you for banking with RAKBANK.

In line with your feedback and to continue simplifying and improving your experience, we have significantly enhanced our digital banking with more than 120 services to be discovered.

Click here for Personal services.

Click here for Business services.

With these improvements, we have seen a significant shift of customers towards digital channels for their transactions and services.

Hence, we advise you of the permanent closure of the following Branches:
 

Note: Your IBAN and account details will remain unchanged and you may visit digital banking, ATM’s or any of our other branches for your banking needs. 

Please click here to locate our Branches, ATMs and EDMs. Furthermore, we have increased the daily withdrawal and deposit limits across all our ATMs / EDMs to meet your cash and liquidity requirements.

For any queries, contact us on 04-2130000 from 9:00am to 6:00pm or chat with us on www.rakbank.ae 

If you’re not yet registered for Digital Banking, please click here for registration & enjoy seamless banking experience. 

We value your relationship and assure you of our best services at all times.

Regards, 

RAKBANK

14/10/2022

Dear Customer,

To serve you better, we are enhancing our banking systems on Monday 17^th October, 2022 from 1:00am to 4:00am.

During this time, the below services will not be available on Digital Banking:

• OECD (Organization for Economic Cooperation and Development)
• Direct Debit advice enquiry 
• Islamic finance enquiry 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

13/10/2022

Dear Customer, 

Please note that UAE Central Bank will be having a maintenance activity for the Instant Payment services (IPI) on Thursday 13^th October, 2022 from 4:00pm to 5:00pm.

During this time the Instant Payment services (IPI) through the Digital Banking will not be available. However you may continue to use the regular fund transfer service (FTS).

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

06/10/2022

Dear Customer,

To serve you better, we are enhancing our banking systems. 

Our Quick Apply option for Business Account opening through RAKBANK portal will not be available on Saturday 8^th October, 2022 from 12:00am to 01:40am

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

30/09/2022

Dear Customer,

Thank you for banking with RAKBANK.

Please note that UAE Central Bank will be having a maintenance activity for the following services:

• UAESWITCH system on Sunday 2^nd October, 2022 from 5:00am to 7:00am.

During this time, RAKBANK customers will not be able to perform Cash Withdrawals & Balance Inquiry on other Bank ATMs. You can still perform withdrawals and deposits via our RAKBANK ATMs/EDMs. 

Click here for the updated list of ATMs/EDMs available near you. 

• Instant Payment services (IPI) on Sunday 2^nd October, 2022 from 8:00am to 8:00pm.

During this time you may face interruption on fund transfers to other UAE Banks through the Digital Banking.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

30/09/2022

Dear Customer,

Thank you for banking with RAKBANK.

Please note that the ‘e-Dirham’, which is currently being used for fee payments to all government sectors within UAE, will be discontinued effective 30^th November 2022.

Customers can continue paying the fees for government services by using other widely accepted payment methods and channels, including our RAKBANK Debit and Credit Cards, along with our Digital Banking solutions.

We would like to invite you to discover a whole new world of benefits and features with our safe, easy, and ‘Simply Better’ Banking Solutions, by visiting our website.

For any further clarifications, call us on 042130000 from 9:00am to 6:00pm. You may also chat with us on our website.

Assuring you of our best services at all times.

Regards,

RAKBANK

16/09/2022

Dear Customer,

Thank you for banking with RAKBANK.

Please note that the UAE Central Bank will be having a maintenance activity for the following services:

• UAESWITCH system on Sunday 18^th September, 2022 from 5:00am to 7:00am.

During this time, RAKBANK customers will not be able to perform Cash Withdrawals and Balance inquiry on other Bank’s ATMs. You can still perform all types of transactions via our RAKBANK ATMs/EDMs. 

Click here for the updated list of ATMs/EDMs available near you. 

• Instant Payment services (IPI) on Sunday 18^th September, 2022 from 8:00am to 8:00pm.

During this time you may face interruption on the Instant Payment services (IPI) through the Digital Banking.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

09/09/2022

Dear Customer,

To serve you better, we are enhancing our banking systems on Sunday 11^th September, 2022 from 01:00am to 08:00am.

During this time, all Retail and Business Banking services will not be available on Digital Banking.

Additionally, the below portals will not be available on the RAKBANK website:

• SMEsouk 
• Quick Apply for Business Accounts
• Quick Apply for Business Loans/Finances
• Credit Card Digital Applications

We regret the inconvenience caused due to the service interruption. In case of queries during the affected time, please call us on 04-2130000.

Thank you for your understanding.

Regards,

RAKBANK

08/09/2022

Dear Customer,

To serve you better, we are enhancing our banking systems. 

RAKBANK Credit Card payment service through our Digital Banking, IVR and RAKBANK ATMs/EDMs will not be available on Friday 9^th September, 2022 from 01:00am to 05:00am.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

02/09/2022

Dear Customer,

To serve you better, we are enhancing our banking systems. 

Please note that the chat service through RAKBANK website and Digital Banking will not be available for 15 min from 4:00am to 5:00am on Saturday 3^rd September, 2022.  

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

02/09/2022

Dear Customer,

Please note that SEWA payment service through our Digital Banking and IVR will not be available on Friday 2^nd September, 2022 from 7:00am to 1:00pm due to maintenance at the Service Provider.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

30/08/2022

Dear Customer,

Thank you for banking with RAKBANK.

We are pleased to inform you that the Bonus Interest rate and Bumper Bonus interest rate on RAKbooster Savings Account are being increased from 0.25% p.a. to 0.50% p.a. effective 1^st October 2022.

Please note that there will be no change on the monthly interest rate.

Click here for more details. 
Click here for Service and Price guide.

For further information, call us at 042130000 from 9am to 6 pm or chat with us at www.rakbank.ae.

Assuring you of our best services at all times.

Regards,

RAKBANK

25/08/2022

Dear Customer,

To serve you better, we are enhancing our banking systems on the following days: 

• Friday 26^th August 2022 from 01:00am to 04:00am. RAKBANK Credit Card payment service will not be available through our Digital Banking, IVR and RAKBANK ATMs/EDMs. 
   
• Sunday 28^th August 2022 from 12:30am to 1:40am. Credit Card Cheque, Balance Transfer and Cash Back redemption services will not be available through our Digital Banking.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

19/08/2022

Dear Customer,

To serve you better, we are enhancing our banking systems on Monday 22^nd August, 2022 from 1:00am to 5:00am.

During this time, the below services will not be available on Digital Banking:

• Credit Card services
• New registration for RAKMoneyTransfer 
• Business account opening
• Islamic finance enquiry
• Direct Debit advice enquiry

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

26/07/2022

As part of our constant endeavor to enhance your banking experience, we offer WPS and non-WPS Salary Payments through Digital banking to allow you to pay your employees swiftly and conveniently without the hassle of visiting a branch.

Listed below are some of the benefits of this feature:

• Low charges & quick  processing 
• Reduced Cash Handling 
• Avoid visits to  Branches
• Pay your employees on time 
• Make multiple salary payments through the file upload option in one go.
• Make various types of compensation payments like Bonus, Allowances, End of Service Benefit (EOSB), etc…
• Recurring outstanding payment option is available for Non-WPS payment; avoid file creation or data entry monthly
   

How to register for WPS on Digital Banking?

WPS option will enabled for salary file upload by next working day.

How to make WPS payment through Digital banking?

You can also use our simple SIF (Salary Information File) converter available on our website or click here for download the SIF converter.

How to make Non WPS payment through Digital Banking?

Click here for Non WPS  file creation guide.

Files uploaded before 3 p.m. on working day will be processed on the same day.

For more details contact your Relationship Manager.

Conditions apply.

23/07/2022

Dear Customer,

To service you better, we are enhancing our banking systems.

Our services including transactions and payments related to Credit, Debit and Prepaid Cards will not be available for the duration of 25 minutes across our channels (ATMs/EDMs, Digital Banking, IVR, Website, POS, and Digital Wallet) on Saturday 23^rd July 2022 from 4:00am to 5:00am.

For any queries, you may contact us on 04-2130000 from 9:00am to 6:00pm or chat with us here.

Assuring you of our best services at all times.

Regards,
RAKBANK

15/07/2022

Dear Customer,

To serve you better, we are enhancing our banking systems. 

Our Quick Apply option for Business Account opening through RAKBANK portal will not be available from 12:00am to 01:40am on Sunday, 17^th July, 2022.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK