Customer Notice Board

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Dear Customer,

Thank you for choosing RAKBANK as your preferred banking partner.

After careful consideration and evaluation, we regret to inform you that we have decided to discontinue our Virtual Prepaid Card and the dedicated Prepaid Card Mobile app.

We kindly request you to utilize any remaining funds in your Virtual Prepaid Card by latest 1^st of November 2023. After this date, your Virtual Prepaid card will no longer be accessible for use.

We understand that this change may require some adjustments on your part, and we apologize for any inconvenience it may cause. We are currently developing an innovative solution that will enhance your banking experience, and we will be sharing further information with you.
Get in touch

If you have any feedback or queries, we’d love to hear from you. Call us on 600544049, Email contactus@rakbank.ae, or Chat with us at www.rakbank.ae.

For any issues or complaints, email complaints@rakbank.ae and we'll get back to you within one working day.
 
Regards,

RAKBANK

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Dear Customer,

We would like to announce an essential system upgrade. This is a big step forward towards providing you with enhanced features and a more personalized experience.

Here’s what to expect:
22nd October 2023, 1:00 am to 4:00 pm: All banking services across all channels will be temporarily unavailable. 

We apologize for any inconvenience caused, and kindly advise you to plan accordingly. 

For any urgent matters, our Contact Center team will be available at all hours during this period to assist you. You can call us at 042130000, or you can reach us via our live chat on our website. We appreciate your understanding and cooperation as we work to improve your banking experience.

Thank you for choosing RAKBANK as your banking partner. We value your trust and loyalty.

Your banking partner,

RAKBANK
 

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Dear Customer,

As part of our update on the roll out plan for Electronic Deposit Machines (EDMs) to incorporate a valid Emirates ID for all cash deposits without a RAKBANK Debit/Credit Card (Cardless), the following upgrade is scheduled for your reference:

Rolla Branch EDM – from 17^th to 18^th October 2023.

Due to the possibility of impact to service and increased waiting time, click here for alternative Electronic Deposit Machines (EDMs) in your area.

Thank you for your patience and understanding.

Regards,

RAKBANK

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Dear Customer,

Thank you for banking with RAKBANK.

We regret that due to a system update from Etisalat, all Etisalat bill payment services through our Digital Banking, ATMs and IVR will not be available on Saturday 14th of October 2023, from 1:00am to 6:00am.

Therefore we encourage you to make advance payments ahead to avoid any payment delays.

We regret the service interruption and thank you for your understanding.

Get in touch

If you have any feedback or queries, we’d love to hear from you. Just email to contactus@rakbank.ae, or chat with us at www.rakbank.ae.

For any issues or complaints, email complaints@rakbank.ae and we'll get back to you within one working day.

Assuring you of our best services.

Your banking partner,

RAKBANK
 

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Dear Customer,

As part of our update on the roll out plan for Electronic Deposit Machines (EDMs) to incorporate a valid Emirates ID for all cash deposits without a RAKBANK Debit/Credit Card (Cardless), the following upgrade is scheduled for your reference:

Deira Maktoum Branch EDM – from 11^th to 12^th October 2023.

Due to the possibility of impact to service and increased waiting time, click here for alternative Electronic Deposit Machines (EDMs) in your area.

Thank you for your patience and understanding.

Regards,

RAKBANK

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Dear Customer,

As part of our update on the roll out plan for Electronic Deposit Machines (EDMs) to incorporate a valid Emirates ID for all cash deposits without a RAKBANK Debit/Credit Card (Cardless), the following upgrade is scheduled for your reference:

Al Qusais Branch EDM – from 6th to 9th October 2023.

Due to the possibility of impact to service and increased waiting time, click here for alternative Electronic Deposit Machines (EDMs) in your area.

Thank you for your patience and understanding.

Regards,

RAKBANK

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Dear Customer,
 
In our continuous endeavor to keep you constantly posted with the Cardless Deposits roll out plan, we are happy to announce the first wave of updates in our Electronic Deposit Machines (EDMs) at Umm Hurrair Branch.
 
As shared in both our previous email communications, the update will enable the mandatory use of a valid Emirates ID in our Electronic Deposit Machines (EDMs), when it comes to all cash deposits without a RAKBANK Debit/Credit Card (Cardless). 
 
This upgrade is scheduled over 3rd to 4th October 2023. Please expect some impact to service and increased waiting time while visiting the Umm Hurrair branch EDMs. 
 
Click here to find alternative Electronic Deposit Machines (EDMs) in your area.
 
Furthermore, we will continue updating you with the list and timings of the updates on our  Electronic Deposit Machines (EDMs), in the weeks to come.
 
Thank you for your patience and understanding.
 
Regards,
 
RAKBANK    

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Dear Customer,

We are upgrading the cash deposit service on our Electronic Deposit Machines (EDMs). With this implementation, you will need to use either a valid debit card, credit card or an Emirates ID card to make cash deposits into your account and for your credit card payments. This change will impact all cash deposits made on our EDMs.

To ensure your banking transactions remain seamless during this transition, we will regularly update the rollout schedule here on our customer notice board. To ensure you can plan your banking activities, we will also keep you updated on the roll out activity at your preferred locations through SMS. 

Please note that all EDMs will be updated by 30/10/2023, with the exception of the below machines that will no longer support cash deposits without a Debit or Credit Card:
 

To make deposits, please remember to carry one of the following:

• Debit Card
• Credit Card
• Emirates ID

Thank you for choosing RAKBANK for your banking needs. 

Your Banking Partner,

RAKBANK
 

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Dear Valued Customer,

We would like to inform you that RAKvalue Superior & RAKvalue Ultimate packages have been discontinued. All customers who are enrolled for these packages will be de-enrolled effective 30th September 2023. As a result, customers will no longer be able to avail the benefits of these packages from 1st October 2023 and will not be charged further. Please note that any fee collected for the month of October 2023 will be reversed to the respective customer account before the end of October 2023.

We are working towards bringing exciting new savings and privileges in the near future for the benefit of our valued customers. Please do visit www.rakbank.ae and discover our complete range of banking solutions. 

If you have any feedback or queries, you can contact us on 042130000 or email us at contactus@rakbank.ae.

For any issues or complaints, kindly email us at complaints@rakbank.ae and we'll get back to you within one working day.

Assuring you of our best services at all times.

Thank you for banking with RAKBANK.

Regards,

RAKBANK
 

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Dear Customer,

To serve your banking needs better, we are pleased to announce that effective Monday, 25th September 2023, our Khalidiya branch (Abu Dhabi) and Dragon Mart branch (Dubai) will have extended banking hours.

Khalidiya Branch.

Location: Google Maps

Monday to Thursday and Saturday: 8:00am - 8:00pm

Friday:7:30am - 12:30pm and  2:30pm - 8:00pm.

Sunday:Closed.

Dragon Mart Branch

Location: Google Maps

Saturday to Thursday:10:00am - 9:00pm

Friday:10:00am- 12:30pm and 2:30pm - 9:00pm.

Thank you for choosing RAKBANK, where your banking needs are our priority..

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems on Sunday 17^th September 2023 between 02:00 am and 6:00 am. This scheduled maintenance is essential to enhance your banking experience and ensure the continued security of your financial transaction.

During the maintenance activity, please note that the services through Digital Banking, ATM, Interactive Voice Response (IVR) and Product enquiry services will be completely down.

RAKBANK Debit card transactions will also be temporarily impacted during the maintenance activity through Point of Sale (POS) machine and online purchases (e-commerce). Credit card usage is encouraged as it will remain unaffected by this maintenance.

We recommend you to plan ahead and utilize the affected services in advance, to avoid any inconvenience.

Thank you for your understanding. You may reach out to us on 04 2130000 for any further queries.

Regards,

RAKBANK
 

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Dear Valued Customer,

We regret to announce that our Advance Against Salary facility has been discontinued. As a result, all customers will be de-enrolled from this facility effective 20^th November 2023.

While we have discontinued this particular facility, we are continuously working to enhance our product and service portfolio. We encourage you to explore our other financing facilities and credit options, tailored to cater to diverse financial needs. Our team of expert advisors will be available to assist you in choosing the most suitable financial solutions for your specific requirements.

We understand that change can be challenging, and we are committed to making this transition as smooth as possible for you. Our priority remains to provide you with unparalleled banking services and personalized support.

Frequently Asked Questions (FAQ) 
You can easily access our Frequently Asked Questions by clicking here.

Get in touch
For queries and feedback
Email: contactus@rakbank.ae
Call: 042 13 0000 between 9:00am to 6:00pm
Visit: www.rakbank.ae

For Debt Counselling
Email: moneyassist@rakbank.ae
Visit any of our Branches
Click here for the location and timings

Regards,

RAKBANK

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Dear Valued Customer,

We regret to announce that our Advance Against Salary facility has been discontinued. As a result, all customers will be de-enrolled from this facility effective 10^th November 2023.

While we have discontinued this particular facility, we are continuously working to enhance our product and service portfolio. We encourage you to explore our other financing facilities and credit options, tailored to cater to diverse financial needs. Our team of expert advisors will be available to assist you in choosing the most suitable financial solutions for your specific requirements.

We understand that change can be challenging, and we are committed to making this transition as smooth as possible for you. Our priority remains to provide you with unparalleled banking services and personalized support.

Frequently Asked Questions (FAQ) 
You can easily access our Frequently Asked Questions by clicking here.

Get in touch
For queries and feedback
Email: contactus@rakbank.ae
Call: 042 13 0000 between 9:00am to 6:00pm
Visit: www.rakbank.ae

For Financial assistance
Email: moneyassist@rakbank.ae
Visit any of our Branches
Click here for the location and timings

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems on Saturday 5^th August 2023 between 03:00 am and 5:00 am.

During this time, some of our services will be impacted through the mentioned channels in the below grid:

Further to the above,

• You may experience a delay in receiving notifications post banking transactions, ex: SMS, One Time Password (OTP), etc.
• You will be unable to use webchat and IVR services for a duration of 30 minutes within the mentioned downtime period. All IVR calls will be diverted to our contact center agents who will be ready to assist you with any inquiry/service requests.

Thank you for understanding, reach out to us on 04 2130000 for any further queries.

Regards,

RAKBANK
 

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Dear Customer,

Thank you for banking with RAKBANK

Please note that Sharjah Electricity, Water and Gas Authority (SEWA) is undergoing a maintenance activity from 30th of July, 2023 until the 9th of August, 2023.

During this time, you will not be able to add SEWA beneficiaries, perform SEWA transactions, and any scheduled SEWA payments will fail on RAKBANK digital banking platform (Personal & Business) and via IVR.

Kindly arrange your payments/transactions through alternative channels.

We regret the service interruption and thank you for your understanding.

Assuring you of our best services.

Regards,

RAKBANK
 

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Dear Customer,

Thank you for banking with RAKBANK

To serve you better, we are enhancing our systems on Sunday 30th July 2023 from 3:00am to 3:30am.

During this time, below services will not be available through the below mentioned channels:

1.RAKBANK Website

• Business Account Digital Application
• Business Loan Digital Application
• Trade Working Capital Loan Digital Application
• Skywards Emirates Credit Card Digital Application

2.Digital Banking

• Account Digital Application
• Credit Card Digital Application
• Digital Access Card Service request
• Cash Back Redemption Service request
• Balance Transfer Service request
• Credit Card Cheque Service request
• FATCA CRS declaration Service request

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK
 

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Dear Customers,

Our services will be down on Friday 21st July 2023 between 03:00 am and 5:00 am, as we are ironing out all the bells and whistles from our systems.

We encourage you to utilize this time to switch off and relax, while entrusting us with the maintenance of the system, to ensure a ‘Simply Better’ experience when you log back on.

Please find the impacted services through the mentioned channels in the below grid:

Further to the above, you might experience a delay with communications, post transactions; ex: SMS, One Time Password (OTP), Statements and Payment advices.

Thank you for understanding, reach out to us on 04 2130000 for any further queries.

Regards,

RAKBANK
 

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Dear Customer,

Thank you for banking with RAKBANK.

In our continuous efforts to enhance our services, we will be extending the timings of our RAKBANK Quick branch at Waitrose Mall in Motor City, Dubai. Effective Monday 24th July 2023, the Motor City branch will be open until 9:00 pm every day.

Below are the details for the new operating hours for the branch and the Interactive Teller Machine (ITM) services:

• Saturday to Thursday – 10:00am to 9:00pm
• Friday – 10:00am to 12:30pm and 2:30pm to 9:00pm

We hope that the extended hours provide you with the flexibility to bank at your convenience.

You can find the branch location via Google Maps. 

Assuring you of our best services.
 

Regards,
 

RAKBANK

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Dear Customer,

To better provide you with a 'Simply Better' banking experience, we will be going through an extensive maintenance activity to all our systems and applications, on Sunday 16th July 2023 from 2:30am to 6:30am.

Hence all the services and transactions via Credit/Debit/Prepaid Cards/Apple & Samsung Pay through our Digital Channels (Digital Banking, ATM, IVR, POS, E-Commerce, and our Website) will be completely inaccessible during the above mentioned timings.

Urging you to make prior arrangements for your banking requirements before Sunday 16th July 2023, which will help ensure that you do not face any inconveniences during said time.

Thanking you for understanding, and we regretfully apologize for any inconveniences caused by the temporary interruption of our services.

Contact us on 04-2130000 for all your queries.

Regards,

RAKBANK
 

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As part of our constant endeavor to enhance your banking experience, we offer WPS and non-WPS Salary Payments through Digital banking to allow you to pay your employees swiftly and conveniently without the hassle of visiting a branch.

Listed below are some of the benefits of this feature:

• Low charges & quick  processing 
• Reduced Cash Handling 
• Avoid visits to  Branches
• Pay your employees on time 
• Make multiple salary payments through the file upload option in one go.
• Make various types of compensation payments like Bonus, Allowances, End of Service Benefit (EOSB), etc…
• Recurring outstanding payment option is available for Non-WPS payment; avoid file creation or data entry monthly

And there’s more!

Effective 1st April 2021,

• We are aligning our WPS and Non-WPS charges through Digital Banking and Branches
• No RAKBANK charges will be levied for Salary payment within RAKBANK that are made through Digital banking
• Click here to view the Conventional revised WPS payment charges effective 1st April 2021.
• Click here to view the Islamic revised WPS payment charges effective 1st April 2021.

   

How to register for WPS on Digital Banking?

WPS option will enabled for salary file upload by next working day.

How to make WPS payment through Digital banking?

You can also use our simple SIF (Salary Information File) converter available on our website or click here for download the SIF converter.

How to make Non WPS payment through Digital Banking?

Click here for Non WPS  file creation guide.

Files uploaded before 3 p.m. on working day will be processed on the same day.

For more details contact your Relationship Manager.

Conditions apply.