Customer Notice Board
Service Downtime - Retail and Business Banking services
09/09/2022
Dear Customer,
To serve you better, we are enhancing our banking systems on Sunday 11th September, 2022 from 01:00am to 08:00am.
During this time, all Retail and Business Banking services will not be available on Digital Banking.
Additionally, the below portals will not be available on the RAKBANK website:
- SMEsouk
- Quick Apply for Business Accounts
- Quick Apply for Business Loans/Finances
- Credit Card Digital Applications
We regret the inconvenience caused due to the service interruption. In case of queries during the affected time, please call us on 04-2130000.
Thank you for your understanding.
Regards,
RAKBANK
Credit Card Payment Service Downtime
08/09/2022
Dear Customer,
To serve you better, we are enhancing our banking systems.
RAKBANK Credit Card payment service through our Digital Banking, IVR and RAKBANK ATMs/EDMs will not be available on Friday 9th September, 2022 from 01:00am to 05:00am.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Downtime - Chat Service
02/09/2022
Dear Customer,
To serve you better, we are enhancing our banking systems.
Please note that the chat service through RAKBANK website and Digital Banking will not be available for 15 min from 4:00am to 5:00am on Saturday 3rd September, 2022.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
SEWA Service Maintenance
02/09/2022
Dear Customer,
Please note that SEWA payment service through our Digital Banking and IVR will not be available on Friday 2nd September, 2022 from 7:00am to 1:00pm due to maintenance at the Service Provider.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Increase in Bonus interest rates on RAKbooster Savings Account
30/08/2022
Dear Customer,
Thank you for banking with RAKBANK.
We are pleased to inform you that the Bonus Interest rate and Bumper Bonus interest rate on RAKbooster Savings Account are being increased from 0.25% p.a. to 0.50% p.a. effective 1st October 2022.
Please note that there will be no change on the monthly interest rate.
Click here for more details.
Click here for Service and Price guide.
For further information, call us at 042130000 from 9am to 6 pm or chat with us at www.rakbank.ae.
Assuring you of our best services at all times.
Regards,
RAKBANK
Service Downtime - 26 & 28 August 2022
25/08/2022
Dear Customer,
To serve you better, we are enhancing our banking systems on the following days:
- Friday 26th August 2022 from 01:00am to 04:00am. RAKBANK Credit Card payment service will not be available through our Digital Banking, IVR and RAKBANK ATMs/EDMs.
- Sunday 28th August 2022 from 12:30am to 1:40am. Credit Card Cheque, Balance Transfer and Cash Back redemption services will not be available through our Digital Banking.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Service Downtime - 22 August 2022
19/08/2022
Dear Customer,
To serve you better, we are enhancing our banking systems on Monday 22nd August, 2022 from 1:00am to 5:00am.
During this time, the below services will not be available on Digital Banking:
- Credit Card services
- New registration for RAKMoneyTransfer
- Business account opening
- Islamic finance enquiry
- Direct Debit advice enquiry
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Salary Payments through Digital banking
26/07/2022
As part of our constant endeavor to enhance your banking experience, we offer WPS and non-WPS Salary Payments through Digital banking to allow you to pay your employees swiftly and conveniently without the hassle of visiting a branch.
Listed below are some of the benefits of this feature:
- Low charges & quick processing
- Reduced Cash Handling
- Avoid visits to Branches
- Pay your employees on time
- Make multiple salary payments through the file upload option in one go.
- Make various types of compensation payments like Bonus, Allowances, End of Service Benefit (EOSB), etc…
- Recurring outstanding payment option is available for Non-WPS payment; avoid file creation or data entry monthly
How to register for WPS on Digital Banking?
WPS option will enabled for salary file upload by next working day.
How to make WPS payment through Digital banking?
You can also use our simple SIF (Salary Information File) converter available on our website or click here for download the SIF converter.
How to make Non WPS payment through Digital Banking?
Click here for Non WPS file creation guide.
Files uploaded before 3 p.m. on working day will be processed on the same day.
For more details contact your Relationship Manager.
Conditions apply.
Service Downtime - 23 July 2022
23/07/2022
Dear Customer,
To service you better, we are enhancing our banking systems.
Our services including transactions and payments related to Credit, Debit and Prepaid Cards will not be available for the duration of 25 minutes across our channels (ATMs/EDMs, Digital Banking, IVR, Website, POS, and Digital Wallet) on Saturday 23rd July 2022 from 4:00am to 5:00am.
For any queries, you may contact us on 04-2130000 from 9:00am to 6:00pm or chat with us here.
Assuring you of our best services at all times.
Regards,
RAKBANK
Quick Apply Service Downtime
15/07/2022
Dear Customer,
To serve you better, we are enhancing our banking systems.
Our Quick Apply option for Business Account opening through RAKBANK portal will not be available from 12:00am to 01:40am on Sunday, 17th July, 2022.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK