Customer Notice Board

06/10/2020

Dear Customer,

To serve you better, we are enhancing our banking systems.

Kindly note that our Chat Services on our Digital Banking Channel & website www.rakbank.ae will not be available on Friday 9^th October 2020, between 12:00 am to 5:00 am. Further, during this outage, you may encounter a temporary disruption on transactions initiated from Digital Banking Channel. 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK
 

01/10/2020

Dear Customer,

We would like to notify you that interest rates on RAKbooster Savings Account will be revised effective 1^st November 2020.

For more details, kindly click here.

We value your relationship and thank you for entrusting RAKBANK with your banking needs.

Regards,

RAKBANK
 

30/09/2020

Dear Customer,

Thank you for banking with RAKBANK.

We would like to advise that the airport transfer service available on your RAKBANK Credit Card has been revised. 

Now your concierge desk contact number is 047047138. Please click here for terms and conditions. 

We assure you of our best attention at all times.

Regards,

RAKBANK

16/09/2020

Dear Customer, 

To serve you better, we are enhancing our banking systems. Our Account, Credit, Debit and Prepaid Card services across our channels (ATMs, Digital Banking, and IVR) will be unavailable on 19^th September 2020 from 1:00am to 6:00am.

Transactions and payments will also be unavailable during that time.

We regret the service interruption and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

08/09/2020

Dear Customer,

Thank you for banking with RAKBANK. Our Cashback feature available on your RAKBANK Credit Card* opens up a world of unmatched rewards.

You can redeem the Cashback earned on your RAKBANK Credit Card by simply logging into Digital Banking and placing a service request.(Login - Services - Service Request - Credit Cards - Redeem Cashback)
 

Should you have any queries, please call us on 04 2130000 or chat with us.

Regards,

RAKBANK
 

*T&C apply

06/09/2020

Dear Customer,

RAKBANK is committed to providing you with a world-class banking experience.

Changing times lead to evolving experiences. Keeping you in mind, we are enhancing the RAKBANK Mobile Banking App to improve your banking experience from the safety of your home.

Whats coming:

• Clean, all-new intuitive design with a personalized view. 
• Pay bills, send money and everything else you always do - only smoother.
• Quick Biometric balance check - The most convenient way to access your balance without even logging in.
• Discover Products, Amazing Deals, Chat with us Live and locate your nearest ATM/Branches all at your fingertips.

Existing Digital Banking Users

• If you’re already using RAKBANK Digital Banking then you’ll simply need to update the App, and then log in with your existing User ID and Password.
• If you’ve registered for RAKToken it will be taken care of, your existing RAKToken PIN will seamlessly migrate across to the new App. You will not need to re-register.
• No impact on your existing beneficiaries and payees. These will all be in the new App, so you can continue using them as you did before. 

New to Digital Banking Users 

If you’re new to Digital Banking you’ll first need to Register, in order to create your User ID and Password. This can all be done within the App via the App’s log-in screen.

Manage your finances and bank conveniently from safety of your home with the RAKBANK Mobile Banking App. 

Regards,

RAKBANK
 

19/08/2020

Dear Customer,

We are delighted to announce that we have revised the RAKBANK RED Mastercard Credit Card features and made it more rewarding and exciting for you. The RED Credit Card now offers you fantastic Cashback in place of discount and a host of other unmatched benefits.

Effective 29/08/2020, you can earn Cashback on your local and international spends and redeem it at your convenience through Digital Banking.

In addition, you also enjoy an exciting range of value-packed features & benefits which include:

• Mastercard contactless Tap & Go.
   
•  RAKfoodie dining benefits.
   
•  Cardless payments with Apple Pay, Samsung Pay, Google Pay, Fitbit Pay, Swatch PAY! and Garmin Pay.

Please note that Cashback must be redeemed within 15 months of accrual, subject to a minimum of AED 100.

We hope you enjoy the savings and benefits of our Cashback rewards.

For any queries, please feel free to call us on 600544049.

We assure you of our best services at all times.

Regards,

RAKBANK

Terms & Conditions apply

03/08/2020

Dear Customer, 

Thank you for banking with RAKBANK. Our digital transformation has enabled an increasing number of customers to use the Bank’s Digital Banking conveniently and safely for enquiries as well as for over 60 types of service requests. 

As a result, the footfall in certain branches has reduced, leading to the restructuring in the Bank’s branch network. Hence, we write to advise you of the Permanent closure of the following Branches:
 

Note: Your IBAN & account details will remain unchanged and you may visit any of our other branches for your banking transactions. For details on the location of our branches, please refer to our website.

Please click here to locate ATMs / EDMs within our branches and across off-site locations. 

We will also accept cheques through Drop Boxes available in all our Branch lobbies.
 
We have increased the daily withdrawal and deposit limits across all our ATMs / EDMs to reduce your visits to our Branches and urge you to use these channels for the said services.

Please feel free to call us on our Contact Center number 04-2130000 from 9 am to 6 pm or chat with us any time on our website if you have any queries.

We value your relationship and assure you of our best attention at all times. 

Regards,
RAKBANK

12/07/2020

Dear Customer,

In line with the precautionary measures being put in place by the UAE Health Authorities, we request you to adopt Digital Banking for most of your transactions and visit branches only if absolutely necessary.

In the interest of your safety, we are making the following temporary changes to our branch network:
 

• We are happy to announce that most of our branches are now operational for your day to day banking requirements and should you require, you can visit any branch as per the table below for Teller Transactions & Customer Service :

• Please click here to locate EDMs within our branches and across off-site locations. We will also accept cheques through Drop Boxes available in all our Branch lobbies (excluding closed branches).

  We have increased the daily withdrawal and deposit limits across all our ATMs / EDMs to minimize the requirement of your visits to our Branches. We therefore urge you to use these channels for the said services.

• Service requests available on Online / Digital Banking App: We encourage you to avoid visiting the branches for the following services as they can be done at the convenience of your home via our Online / Digital Banking App (for Individuals & Businesses):
   

  Utility Payments	Internal Funds Transfer
  Trade License Update	Balance Confirmation
  Reference Letter	Cheque Book Request
  Card related Services	Fixed Deposit services
  Duplicate Statements Requests	Advance Against Salary request
  Personal Details and Emirates ID Update	Trade Finance related services
  Wage Protection System for Salary Processing	Telex Transfer (Within UAE & Outside UAE)

For any further assistance - please reach out to us through your Relationship Manager, Webchat with our service agents, or Call us on 600 54 4049.

You can also use our dedicated email ids:

• For Business Banking service related queries, you can reach us at businessfinance@rakbank.ae
• For Personal Banking service related queries, you can reach us at contactus@rakbank.ae

We thank you for your understanding and support in facing this challenging time together.

Stay safe and healthy.

Regards,

RAKBANK

11/06/2020

Dear Customer,

To serve you better, we are enhancing our Bank systems. 

Please note that you may experience an interruption during usage of our cheque image enquiry option between 4:00 am to 5:30 am on Friday, 12th June 2020.

We regret the inconvenience and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best service.

Regards,

RAKBANK

04/06/2020

Dear Customer,

To serve you better, we are enhancing our Bank systems. 

Please note that you may experience an interruption during usage of the below services between 2:00 am to 5:00 am on Saturday, 6^th June 2020:
 

We regret the inconvenience and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best service.

Regards,
RAKBANK

04/06/2020

Dear Customer,

As part of our constant endeavor to provide you with a hassle-free banking experience where you don't have to visit the branch or wait in queues for your services, we are revising our process for delivery of returned cheques in the Emirate of Abu Dhabi in line with other Emirates. 

Effective 7^th June 2020, outward returned cheques will be delivered by courier and will no longer be delivered at Branches. However, all cheques of value AED 250,000/- and above will be retained at the branches for collection.

Please note that our courier partners will return the cheques to us if they are unable to deliver it to you within 7 working days, and hence will then be available for collection based on your request at any of our branches.

We are confident that the above changes will help us assist our valued customers better and deliver the service standards that you deserve. 

We thank you for your understanding and cooperation. Please use our web chat services to chat with our agents for any further queries.

Regards,
RAKBANK

27/05/2020

Dear Customer,
 
Effective 1^st June 2020, our Contact Centre services will extend its operating times to serve and support your banking requirements from 9 am to 6 pm daily.

The new timings are applicable on the following numbers:

• 04-2130000 – Phone Banking
• 600544049 – Conventional Banking IVR
• 600540044 – Islamic Banking IVR
• 8004048 – Elite/Premium IVR

We will continue to serve you during the other timings for critical requirements such as blocking lost or stolen cards, reporting frauds or transaction disputes.

Our live chat team continue to be available 24/7, and we urge you to use this channel for any of your banking queries.  
 
Please remember that our automated phone banking service and RAKBANK Digital Banking are also available at all times to support all your day to day Banking requirements. Some tips to note:
 
1. You can access our automated phone banking service by entering your account or Debit/ Credit Card number and PIN to log in.

2. RAKBANK Digital Banking can be accessed through our mobile app or here from your desktop.

3. If you are new to RAKBANK Digital Banking, then simply register by clicking here. All you need is your Account Number or Debit/ Card Number and PIN to get started.

Regards,
RAKBANK

20/05/2020

Dear Customer,

RAKBANK Digital Banking is designed to help you complete all your day to day banking requirements, safely and conveniently from the comfort of your home or office.

In order to support the migration into our Digital Banking platform, effective 25^th May 2020, the following services will be exclusively accepted via our RAKBANK Digital Banking platform.  

• Cashback Redemption
• Debit Card Replacement
• Credit Card Replacement
• Emirates ID update
• E-Statement registration
• Enquiries such as:
  
  > Account or Credit Card Balance 
  > Card or loan outstanding information
  > Payment due date or minimum payment, payment receipt or transaction details

We urge you to ensure that your Digital Banking access is in order as our Phone Banking agents will not accept the above services from the 25^th of May 2020.
 
If you are new to RAKBANK Digital Banking, then simply register by clicking here. All you need is your Account Number or Debit/ Credit Card Number and PIN to get started.

Save time and perform “Simply Better” banking through RAKBANK Digital Banking!

Regards,
RAKBANK

17/05/2020

Dear Customer,

Thank you for banking with us.

Please note that effective 1^st April 2020, the  minimum threshold for cashback redemption has been revised on the following cashback loyalty Credit Cards:

• World Credit Card – minimum redemption amount of AED 1,000. 
• Titanium Credit Card – minimum redemption amount of AED 500. 
• Business Titanium Card - minimum redemption amount of AED 500.

We truly appreciate your understanding in the matter.

Should you have any queries, please call us on 600 54 4049 if you are a RAKBANK Credit Card holder, or on 600 54 0044 if you are a RAKislamic Credit Card holder. 

Regards,

RAKBANK

07/05/2020

Dear Customer,

Please note that the new registered sender ID for all promotional SMS from RAKBANK will be AD-RAKBANK.

The sender ID for transaction SMS will remain as RAKBANK.

Regards,

RAKBANK 

21/04/2020

Dear Customer,

At the very outset, we thank you for banking with us. 

Effective 1^st May 2020, and on the account of recent swing in EIBOR rates, the following revision will be as well in place:

The RAK Commercial Prime Rate has been reduced by 50 bps from 8.75% p.a. to 8.25% p.a.

This will be applied on products priced against RAK Commercial Prime Rate.

All other terms and conditions would remain unchanged.

Should you require any further clarification or assistance please feel free to contact your dedicated Relationship Manager or email us on WBG-services@rakbank.ae.

Assuring you of our best services at all times.

Regards,

RAKBANK

14/04/2020

Dear Customer,

Please note that effective 14^th April 2020, we have updated the reduced cashback / rewards spends categories across our Credit Cards range. This change does not impact the merchants where we provide accelerated cashback / rewards. 

For more details on the list of spends categories: 

Please click here for RAKBANK Credit Card.

Please click here for RAKislamic Credit Card.

We thank you for your patronage and understanding.

Regards,

RAKBANK 

09/04/2020

Dear Customer,

Effective 1^st April 2020, interest rates applicable on Call Deposit Accounts and RAKfinance maintained under our Personal, Corporate and Commercial Banking segments will be revised for both currencies AED and USD as follows:
 

**Differential interest calculation method, Interest rate is subject to change as per banks discretion.

Should you require any further clarification or assistance please feel free to contact your dedicated Relationship Manager or email us on WBG-services@rakbank.ae. 

Regards,

RAKBANK

07/04/2020

Dear Customer,

Due to the prevailing situation and our constant review to ensure we maintain the safety of our customers and employees by minimizing physical interactions whilst maintaining our levels of service, we are discontinuing encashment of cash or bearer cheques to your customers at our branch teller counters effective 12^th April 2020 until further notice.

Accordingly, we request you to refrain from issuance of cash or bearer cheques to your customers or business counterparts during this time and use the below alternatives instead:

• Issue account payee cheques which your customers can deposit in their accounts through clearing. If you receive a cash cheque drawn on RAKBANK, you can deposit it in your RAKBANK account through our drop boxes or ATMs/EDMs to be paid.
• Transfer funds and make your bill payments through Digital Banking
• Use our Mobile Cash facility self-cash withdrawals or to pay third parties. We would like to remind you that we have enhanced our debit card withdrawal limits to facilitate convenient and easy withdrawals from our ATMs.

Please note that cash withdrawals at our branches will only be allowed exceptionally if the customer is an authorized signatory or authorized representative of the company account as per the Bank’s process and the cheque has been signed as per the signing instructions on the Bank’s records.

We thank you for your ongoing support as always and remind you to Stay Safe at Home with your family.

For any queries, please feel free to call us on 600544049 or write to us at contactus@rakbank.ae.

Regards,

RAKBANK