Customer Notice Board

15/03/2023

Dear Customer,

Thank you for banking with RAKBANK.

This is in reference to a service notification we sent 13^th of March 2023 regarding a maintenance activity conducted this morning, 15^th of March, by the UAE Central Bank on the UAESWITCH system. The activity, scheduled initially from 4:30 am to 8:30 am, took longer to execute due to unavoidable technical issues.

Currently, all maintenance issues have been resolved, and we are pleased to advise you that all our systems are up, and you may now use any non-RAKBANK ATM for your transactions.

We regret any inconvenience the slight delay may have caused, and thank you for your understanding.
 
Should you have any queries, please call us at 04-2130000 from 9:00 am till 6:00 pm.

Assuring you of our best services.

Regards,

RAKBANK

13/03/2023

Dear Customer,

Thank you for Banking with RAKBANK.

Please note that UAE Central Bank will be having a maintenance activity on the UAESWITCH system on Wednesday 15^th March 2023 from 4:30am to 8:30am.

During this time, RAKBANK customers will not be able to perform any transaction (Cash Withdrawals & Balance Enquiry) on other bank ATMs. You can still perform withdrawals and deposits via our RAKBANK ATMs/EDMs. 

Click here for the updated list of ATMs/EDMs available near you. 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

02/03/2023

Dear Customer, 

Please note that due to a maintenance activity in our systems, Digital Business Banking Mobile Application will not be accessible on Saturday 04th March, 2023 from 2:00am to 05:00am.

Our website log-in option will be available throughout the maintenance activity time, for all your Banking needs and requirements.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK Business
 

20/02/2023

Dear Customer,

We are delighted to inform you that we have further extended the Teller timings in all our Branches, to serve you till 03:00 PM, effective from 01/03/2023. 

Please find below the timings of the Services and Tellers in our Branches:

• Al Mannei Branch: All services are from 8:00am to 3:00pm, from Monday to Thursday, with Friday being from 7:30am to 12:30pm. Saturday and Sunday closed.
• Remaining Branches: All services are from 8:00am to 3:00pm, from Monday to Thursday and Saturday, with Friday being from 7:30am to 12:30pm. Sunday closed.
• Mall Branches (Dragon Mart & Motor City): All services are from 10:00am to 6:00pm, 7 days a week, (Friday closed from 1pm-2pm for prayers).

Kindly be reminded, that all our ATM’s/EDM’s within the Branches are accessible 24/7.  

For further information on our location and timings, please click here. 

Assuring you of our best services at all times.

Regards,

RAKBANK
 

17/02/2023

Dear Customer,

Kindly be advised that the Ministry of Foreign Affairs and International Cooperation (MoFAIC) is working to improve the Electronic Documents Attestation System (eDAS), which will result in a brief service interruption. Per the most recent notification, the grace period for an attestation has been extended to allow customers to complete the transaction at their own convenience.

Consequently, during the interim period from the 1st of February 2023 until the 28th of February 2023, the 14-day grace period will be temporarily extended and clients will not be penalized for any transactions or import declarations made during that time. Clients are also requested to directly send their declarations and bills of entry for the month of February 2023 to the relevant authorities, without any documents that have been attested.

Additionally, kindly note that MoFAIC has standardized the value of attestation starting from the 1st of February 2023 as follows: 

1. Invoices with a value less than AED 10,000 are not eligible for attestation.
2. A standard cost of AED 150.00 per invoice and certificate of origin, irrespective of the invoice amount.

For your reference, please note that RAKBANK will resume the process of raising invoices for attestation once notified by MoFAIC on system availability.

The abovementioned information is subject to change. In the meantime, should you have any queries, call our dedicated TRADEASSIST number at 8006789. 

Assuring you of our best services at all times.

Regards,

RAKBANK Business

17/02/2023

Dear Customer,

Thank you for banking with RAKBANK.

Please note that UAE Central Bank will be having a maintenance activity for the following services:

• UAESWITCH system on Sunday 19^th February 2023 from 5:00am to 7:00am.

During this time, RAKBANK customers will not be able to perform Cash Withdrawals & Balance Inquiry on other Bank ATMs. You can still perform withdrawals and deposits via our RAKBANK ATMs/EDMs. 

Click here for the updated list of ATMs/EDMs available near you. 

• Instant Payment services (IPI) on Sunday 19^th February 2023 from 8:00am to 8:00pm.

During this time you may face interruption on fund transfers to other UAE Banks through the Digital Banking.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

02/02/2023

Dear Customer,

Kindly note that we will be revising the holding of the collection documents from 90 days to 30 days, effective 05 April 2023.

Please refer to our Service and Price Guide for the complete list of charges:
 
RAKBANK Service and Price Guide

RAKislamic Service and Price Guide

Furthermore, we would like to remind you that we are constantly simplifying our processes to meet your Banking and Financial requirements, and to save you from the hassle of all the paper work, our Digital Banking Platform is here for all your Trade Finance requirements.

For any clarifications or complaints, please contact your Relationship Manager. For any queries, call our dedicated TRADEASSIST number at 8006789. 

Assuring you of our best services at all times.

Regards,

RAKBANK Business

27/01/2023

Dear Customer,

To serve you better, we are enhancing our banking systems on 28^th January 2023 from 03:00am to 3:20am.
 
During this time, you will not be able to perform the services via the below mentioned channels: 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

27/01/2023

Dear Customer, 

The waves of change are constant and ever forward, and as we ride the currents to a digitalized future, where all your banking needs are ‘simply’ a touch away, we have taken the decision to remove the exclusive desk for Trade Finance services from our Umm Hurrair Branch, effective 01/04/2023.

For your convenience, we urge you to use our Digital Banking facility to easily place requests for all your Trade Finance transactions with just a click of a button!

If required be, you will still be able to submit your Trade Finance requests at our Umm Hurrair Branch by approaching any of our Customer Service Specialists, and avail our TRADEASSIST services by calling 8006789 from Monday to Friday, between 8:00am to 6:00pm, or by sending across your queries to customerservice-tf@rakbank.ae. 

Furthermore, you may collect the trade documents/guarantees from our dedicated Trade Service desks as listed below: 

• Sultan Business Centre (Mezzanine Floor) – Dubai
• Rolla Branch – Sharjah
• Nakheel Branch - Ras Al Khaimah.

 
Assuring you of our best services.
 

Regards,

RAKBANK

20/01/2023

Dear Customer,

To serve you better, we are enhancing our banking systems on Saturday 21^st January 2023 from 4:00am to 4:30am. 

During this time, our services including transactions and payments related to Credit, Debit and Prepaid Cards will not be available across our channels (ATMs/EDMs, Digital Banking, E-Commerce (Online transactions), Point of Sale (POS), and IVR). 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

13/01/2023

Dear Customer,

To serve you better, we are enhancing our banking systems from Friday 13^th January, 2023 11:00pm to 14^th January, 2023 4:00am.

During this time, you may face delay in RAKMoneyTransfer services via Digital Banking.

We regret the inconvenience. In case of queries during the affected time, please call us at 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

15/12/2022

Dear Customer, 

Both DEWA & FEWA in their constant goal to better simplify your payment experience process, will have their usual maintenance update for their facilities, due to which the utility payment service will be temporarily unavailable via our Digital Banking and IVR platforms.

We would like to highlight the timings of the update, and encourage you to manage your bill payments accordingly. 

DEWA: Sunday 18th December, 2022 from 12:00am to 4:00am.

FEWA: Friday 16th December, 2022 from 03:00pm to 11:00pm, and on Saturday 17th December, 2022 from 07:00pm to Sunday 18th December, 2022 03:00am.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK
 

09/12/2022

Dear Customer,

To enhance your banking experience and serve you better, we constantly strive to improve our banking systems.

Thus, kindly be advised that our services, transactions and payments, including online & on-site purchases related to Accounts, Credit, Debit & Prepaid Cards across our channels (ATMs/EDMs, Digital Banking, IVR & Website) will not be available on Sunday 11^th December 2022 between 2:00am to 5:00am.

We request you to make prior arrangements for your banking requirements to ensure that you do not face any inconveniences during the abovementioned period.

We thank you for your understanding, and regret the temporary interruption of our services.

For queries during the affected time, please get in touch with us at 04-2130000, and we will support you.

Assuring you of our best services at all times.

Regards,

RAKBANK
 

29/11/2022

Dear Customer,

Thank you for banking with RAKBANK.

On the occasion of this great country’s 51st National Day, may the spirit of freedom lead us all to success and glory in life. 

To honor this auspicious event, the Central Bank of UAE has declared this occasion as a holiday for all UAE banks and financial institutions. Hence, kindly be advised that the following services will not be available beginning from the 1^st of December 2022 till the 3^rd of December 2022. 

• Cheque Clearing (ICCS)
• Payment via Direct Debit System (DDS)
• AED & Non AED Fund Transfer services via Digital Banking

These services will resume on the 5^th of December 2022 as per RAKBANK’s working hours.

Please note that Instant Payment Transfers (IPI), RAKMoneyTransfer requests, and cash deposits will not be impacted during the holiday, with the funds being credited to your account(s)/beneficiary account(s) immediately.

If your Loan/Finance payment due date falls during the holiday period, kindly ensure that sufficient funds are available on your payment due date so we can recover the Loan/Finance installment on the first business day after the holiday (i.e. 5th December 2022), and to avoid any late payment fees/charges.

If your Card(s) payment due date falls during the holiday, please ensure that payments are made on or before the due date to avoid any late payment fees/charges. 

Should you have any queries, please contact us on 04-2130000 from 9:00am to 6:00pm or chat with us on our website.

Assuring you of our best services at all times.

Regards,

RAKBANK

24/11/2022

Dear Customer,

Due to maintenance activity at Sharjah Electricity & Water Authority (SEWA), SEWA payment service through our Digital Banking & IVR will not be available on 25^th November 2022 from 9:00am to 11:00am.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK
 

23/11/2022

Dear Customer, 

Thank you for banking with RAKBANK.

Please note that UAE Central Bank will be having a maintenance activity for the Instant Payment services (IPI) on Thursday 24th November, 2022 from 1:00am to 1:00pm. Hence all Instant Payment services (IPI) on Digital Banking will be routed through regular fund transfer service (FTS) which may take up to 12 hours to process.

However, if you are expecting any Instant Payment during the effected time, please note that the same will be processed after the mentioned period above.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

22/11/2022

Dear Customer,

Thank you for banking with RAKBANK.

Due to unforeseen weather conditions, and your own safety, we have temporarily closed off our Rolla Branch, along with all the EDM/ATM in the same Branch.

Please visit your nearest Branch, which is King Faisal Street Branch in Sharjah, for all your financial needs, including the use of our EDM/ATM.

Click here to locate your nearest Branch or EDM/ATM.

We would like to remind you of our Digital Banking platform that has over 120 services, and is easily accessible from the comfort and safety of your own home.

Please stay safe, cautious, and above all else, remember that we are here for you at all times.

Regards,

RAKBANK
 

20/11/2022

Dear Valued Customer, 

As committed to you, we worked relentlessly to resolve the temporary technical issues experienced this morning on our Digital Banking, ATM/EDMs, IVR and Branch services. Our systems are now up and running and you can now use our services within these channels; however, please note that Instant Payments initiated will take up to 1 day to be processed. 

If you require any specific support in view of the downtime that you faced, we have a dedicated team available to support you! Please write to us on rakassist@rakbank.ae and we will ensure to come back to you within 1 day.

Once again, we thank you for your patience and sincerely apologize for the inconvenience caused.

Best Regards,

RAKBANK Team

20/11/2022

Dear Valued Customers, 
 
We are experiencing temporary technical issues impacting our Digital Banking, ATM/EDMs, IVR and Branch services. This means that you will not be able to perform any transactions or services on these platforms including services related to your Debit Card and Accounts on other channels during the impacted period.
 
We are working on priority to get the issue sorted.
 
We sincerely regret the inconvenience caused. 
 
Best Regards,

RAKBANK

18/11/2022

Dear Customer,

We have dedicated ourselves 24/7 in serving you better, by constantly improving, updating, and evolving our Banking Solutions, to ensure a smooth and safe experience!

With that in mind, we are performing a complete maintenance / upgrade across all our systems and applications, on Sunday 20^th November 2022 from 1am to 7am. What this means to you, is that unfortunately, you will not be able to transact, withdraw, deposit, initiate payments or services through any of these channels within the said period.  

• Digital Banking including Account Digital Application 
• ATM/EDM
• IVR
• Digital Applications for all products on RAKBANK Website.
• Point Of Sale machines (POS)
• Digital Wallets (Apple/Samsung Pay)
• E-Commerce (Online Payments)
• Web Chat

We request you to make prior arrangements of your banking requirements before Sunday 20^th November 2022 1am. This will help ensure that you do not face any inconveniences during the said period. 

We thank you for understanding, and regret the temporary interruption of our services.

For queries during the affected time, please contact us on 04-2130000 and we will be there to support you.

Assuring you of our best services.

Regards,

RAKBANK