Customer Notice Board

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Dear Customer,

To serve you better, we are enhancing our banking systems on 28^th January 2023 from 03:00am to 3:20am.
 
During this time, you will not be able to perform the services via the below mentioned channels: 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Customer, 

The waves of change are constant and ever forward, and as we ride the currents to a digitalized future, where all your banking needs are ‘simply’ a touch away, we have taken the decision to remove the exclusive desk for Trade Finance services from our Umm Hurrair Branch, effective 01/04/2023.

For your convenience, we urge you to use our Digital Banking facility to easily place requests for all your Trade Finance transactions with just a click of a button!

If required be, you will still be able to submit your Trade Finance requests at our Umm Hurrair Branch by approaching any of our Customer Service Specialists, and avail our TRADEASSIST services by calling 8006789 from Monday to Friday, between 8:00am to 6:00pm, or by sending across your queries to [email protected]. 

Furthermore, you may collect the trade documents/guarantees from our dedicated Trade Service desks as listed below: 

• Sultan Business Centre (Mezzanine Floor) – Dubai
• Rolla Branch – Sharjah
• Nakheel Branch - Ras Al Khaimah.

 
Assuring you of our best services.
 

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems on Saturday 21^st January 2023 from 4:00am to 4:30am. 

During this time, our services including transactions and payments related to Credit, Debit and Prepaid Cards will not be available across our channels (ATMs/EDMs, Digital Banking, E-Commerce (Online transactions), Point of Sale (POS), and IVR). 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems from Friday 13^th January, 2023 11:00pm to 14^th January, 2023 4:00am.

During this time, you may face delay in RAKMoneyTransfer services via Digital Banking.

We regret the inconvenience. In case of queries during the affected time, please call us at 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

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Dear Customer, 

Both DEWA & FEWA in their constant goal to better simplify your payment experience process, will have their usual maintenance update for their facilities, due to which the utility payment service will be temporarily unavailable via our Digital Banking and IVR platforms.

We would like to highlight the timings of the update, and encourage you to manage your bill payments accordingly. 

DEWA: Sunday 18th December, 2022 from 12:00am to 4:00am.

FEWA: Friday 16th December, 2022 from 03:00pm to 11:00pm, and on Saturday 17th December, 2022 from 07:00pm to Sunday 18th December, 2022 03:00am.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK
 

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Dear Customer,

To enhance your banking experience and serve you better, we constantly strive to improve our banking systems.

Thus, kindly be advised that our services, transactions and payments, including online & on-site purchases related to Accounts, Credit, Debit & Prepaid Cards across our channels (ATMs/EDMs, Digital Banking, IVR & Website) will not be available on Sunday 11^th December 2022 between 2:00am to 5:00am.

We request you to make prior arrangements for your banking requirements to ensure that you do not face any inconveniences during the abovementioned period.

We thank you for your understanding, and regret the temporary interruption of our services.

For queries during the affected time, please get in touch with us at 04-2130000, and we will support you.

Assuring you of our best services at all times.

Regards,

RAKBANK
 

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Dear Customer,

Thank you for banking with RAKBANK.

On the occasion of this great country’s 51st National Day, may the spirit of freedom lead us all to success and glory in life. 

To honor this auspicious event, the Central Bank of UAE has declared this occasion as a holiday for all UAE banks and financial institutions. Hence, kindly be advised that the following services will not be available beginning from the 1^st of December 2022 till the 3^rd of December 2022. 

• Cheque Clearing (ICCS)
• Payment via Direct Debit System (DDS)
• AED & Non AED Fund Transfer services via Digital Banking

These services will resume on the 5^th of December 2022 as per RAKBANK’s working hours.

Please note that Instant Payment Transfers (IPI), RAKMoneyTransfer requests, and cash deposits will not be impacted during the holiday, with the funds being credited to your account(s)/beneficiary account(s) immediately.

If your Loan/Finance payment due date falls during the holiday period, kindly ensure that sufficient funds are available on your payment due date so we can recover the Loan/Finance installment on the first business day after the holiday (i.e. 5th December 2022), and to avoid any late payment fees/charges.

If your Card(s) payment due date falls during the holiday, please ensure that payments are made on or before the due date to avoid any late payment fees/charges. 

Should you have any queries, please contact us on 04-2130000 from 9:00am to 6:00pm or chat with us on our website.

Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Customer,

Due to maintenance activity at Sharjah Electricity & Water Authority (SEWA), SEWA payment service through our Digital Banking & IVR will not be available on 25^th November 2022 from 9:00am to 11:00am.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK
 

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Dear Customer, 

Thank you for banking with RAKBANK.

Please note that UAE Central Bank will be having a maintenance activity for the Instant Payment services (IPI) on Thursday 24th November, 2022 from 1:00am to 1:00pm. Hence all Instant Payment services (IPI) on Digital Banking will be routed through regular fund transfer service (FTS) which may take up to 12 hours to process.

However, if you are expecting any Instant Payment during the effected time, please note that the same will be processed after the mentioned period above.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

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Dear Customer,

Thank you for banking with RAKBANK.

Due to unforeseen weather conditions, and your own safety, we have temporarily closed off our Rolla Branch, along with all the EDM/ATM in the same Branch.

Please visit your nearest Branch, which is King Faisal Street Branch in Sharjah, for all your financial needs, including the use of our EDM/ATM.

Click here to locate your nearest Branch or EDM/ATM.

We would like to remind you of our Digital Banking platform that has over 120 services, and is easily accessible from the comfort and safety of your own home.

Please stay safe, cautious, and above all else, remember that we are here for you at all times.

Regards,

RAKBANK
 

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Dear Valued Customer, 

As committed to you, we worked relentlessly to resolve the temporary technical issues experienced this morning on our Digital Banking, ATM/EDMs, IVR and Branch services. Our systems are now up and running and you can now use our services within these channels; however, please note that Instant Payments initiated will take up to 1 day to be processed. 

If you require any specific support in view of the downtime that you faced, we have a dedicated team available to support you! Please write to us on [email protected] and we will ensure to come back to you within 1 day.

Once again, we thank you for your patience and sincerely apologize for the inconvenience caused.

Best Regards,

RAKBANK Team

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Dear Valued Customers, 
 
We are experiencing temporary technical issues impacting our Digital Banking, ATM/EDMs, IVR and Branch services. This means that you will not be able to perform any transactions or services on these platforms including services related to your Debit Card and Accounts on other channels during the impacted period.
 
We are working on priority to get the issue sorted.
 
We sincerely regret the inconvenience caused. 
 
Best Regards,

RAKBANK

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Dear Customer,

We have dedicated ourselves 24/7 in serving you better, by constantly improving, updating, and evolving our Banking Solutions, to ensure a smooth and safe experience!

With that in mind, we are performing a complete maintenance / upgrade across all our systems and applications, on Sunday 20^th November 2022 from 1am to 7am. What this means to you, is that unfortunately, you will not be able to transact, withdraw, deposit, initiate payments or services through any of these channels within the said period.  

• Digital Banking including Account Digital Application 
• ATM/EDM
• IVR
• Digital Applications for all products on RAKBANK Website.
• Point Of Sale machines (POS)
• Digital Wallets (Apple/Samsung Pay)
• E-Commerce (Online Payments)
• Web Chat

We request you to make prior arrangements of your banking requirements before Sunday 20^th November 2022 1am. This will help ensure that you do not face any inconveniences during the said period. 

We thank you for understanding, and regret the temporary interruption of our services.

For queries during the affected time, please contact us on 04-2130000 and we will be there to support you.

Assuring you of our best services.

Regards,

RAKBANK

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Dear Customer,

Thank you for banking with RAKBANK.
 
Please note that due to a planned maintenance activity at the Sharjah Electricity and Water Authority (SEWA) on Friday 4^th November, 2022, SEWA payment services through our Digital Banking and IVR will not be available from 9:00am to 11:00am.

We request you to take note and if required, pay your utility bill(s) in advance to avoid any inconvenience during the affected time.
 
We regret the service interruption and thank you for your understanding. 

For further clarification, please call us on 04-2130000 from 9:00am to 6:00pm or chat with us live on our website.

Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Customer,

Thank you for banking with RAKBANK.

Please note that due to a planned maintenance activity at the Federal Electricity and Water Authority (FEWA) and Etisalat, the following services will not be available on our Digital Banking, IVR, and ATM/EDM’s.
 

1. FEWA Utility Bill Payment:
   Saturday 29^th October 2022 from 02:00 PM till Sunday 30^th October 2022 at 08:00 AM
2. SALIK Account Recharge:
   Sunday 30^th October 2022 from 02:00 AM to 10:00 AM

We request you to take note and if required, pay your utility bill(s) and top up your SALIK in advance to avoid any inconvenience during the affected time.

We regret the service interruption and thank you for your understanding. 

For any queries, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

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Dear Customer,

Thank you for banking with RAKBANK.

We are delighted to inform you that we will be re-opening our Khalidiya Branch in Abu Dhabi in a prime new location on 25/10/2022.

Hence, we cordially invite you to experience a whole new world of innovation, security, benefits and features with our ‘Simply Better’ Banking Solutions.

Our new location is at:

Unit No. 01 and 02
United Square – Oasis Tower
Zayed 1st Road
Khalidiya Area, Abu Dhabi

Click here to find our new location through Google Maps 

Please note that the Branch timings are from Monday to Thursday & Saturday 8am to 3pm. Friday 7.30am to 12.30pm. The Branch is closed on Sunday.

Our cheque deposit cut off time for clearing through the new location ATM/EDMs is 7:00am.

All cheques deposited after the cut off time will be cleared in the next working day.

For any further clarifications, call us on 042130000 from 9:00am to 6:00pm. You may chat with us on our website.

Assuring you of our best services at all times.

Regards,

RAKBANK
 

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Dear Customer,

Thank you for banking with RAKBANK.

In line with your feedback and to continue simplifying and improving your experience, we have significantly enhanced our digital banking with more than 120 services to be discovered.

Click here for Personal services.

Click here for Business services.

With these improvements, we have seen a significant shift of customers towards digital channels for their transactions and services.

Hence, we advise you of the permanent closure of the following Branches:
 

Note: Your IBAN and account details will remain unchanged and you may visit digital banking, ATM’s or any of our other branches for your banking needs. 

Please click here to locate our Branches, ATMs and EDMs. Furthermore, we have increased the daily withdrawal and deposit limits across all our ATMs / EDMs to meet your cash and liquidity requirements.

For any queries, contact us on 04-2130000 from 9:00am to 6:00pm or chat with us on www.rakbank.ae 

If you’re not yet registered for Digital Banking, please click here for registration & enjoy seamless banking experience. 

We value your relationship and assure you of our best services at all times.

Regards, 

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems on Monday 17^th October, 2022 from 1:00am to 4:00am.

During this time, the below services will not be available on Digital Banking:

• OECD (Organization for Economic Cooperation and Development)
• Direct Debit advice enquiry 
• Islamic finance enquiry 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

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Dear Customer, 

Please note that UAE Central Bank will be having a maintenance activity for the Instant Payment services (IPI) on Thursday 13^th October, 2022 from 4:00pm to 5:00pm.

During this time the Instant Payment services (IPI) through the Digital Banking will not be available. However you may continue to use the regular fund transfer service (FTS).

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems. 

Our Quick Apply option for Business Account opening through RAKBANK portal will not be available on Saturday 8^th October, 2022 from 12:00am to 01:40am

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK