Customer Notice Board

29/11/2018

Dear Customer, 

Effective 1st January 2019, our Corniche and Airport Road branches in Abu Dhabi will no longer be operational. All accounts currently maintained at Corniche Branch will be automatically transferred to our Tourist Club Branch, and all accounts currently maintained at Airport Road Branch will be automatically transferred to our Khalidiya Branch. We would like to assure our customers that their IBAN and account details will remain unchanged. 

Please also note that our RAKelite Center currently located in Corniche Branch will move to our Al Jazeera Branch building, office number 202 on the 2nd floor and will be functional from 1st January 2019, for our RAKelite customers. The RAKelite Center operating hours are 8 am to 5 pm, Sunday to Thursday.

To locate any of our other Abu Dhabi branches at Khalidiya, Al Jazeera, Musaffah and Tourist Club Area, please click here.

Please do not hesitate to call us on 04 2130000 or visit any of our branches for any queries that you may have.

Regards, 
RAKBANK

29/11/2018

Dear Customer,

Further to the Central Bank of UAE announcement of system integration at First Abu Dhabi Bank (FAB), please note that FAB will not participate in any clearing or payment through the relevant systems between Friday, 30th November 2018 & Monday, 3rd December 2018. 

Based on the above, please note the following impact on the cheques that will be received by RAKBANK during the said period:

1. All cheques or direct debit system payments drawn on FAB, which also include FGB and NBAD cheques, for payment to your accounts or your RAKBANK loan/finance received between 30th November, 2018 and 3rd December, 2018 will be cleared on 4th December, 2018. No charges will be applied for the change in clearance date. 

2. Any cheque received at any of our branches, ATMs, or drop boxes during the same period will be presented for clearance on 4th December, 2018.

We will work on ensuring that minimal impact of the above integration affects our customers. For any further queries, please do not hesitate to contact us on 04-2130000 or write to us at contactus@rakbank.ae.
Assuring you of our best attention at all times.

Regards,
RAKBANK

31/10/2018

Dear Customer,
 

Kindly note that our Service & Price guide for Instant Money will be revised effective 1st January 2019.
 
Please click here to view the revised Service & Price Guide.

We thank you for your patronage and understanding.


Regards,

RAKBANK Team

11/10/2018

Dear Customer,

To serve you better, we are enhancing our systems and our Credit, Debit and Prepaid Card services will be unavailable from 3:30 am to 4:30 am on 12^th October 2018.

Transactions will be unavailable during that time.

We regret the service interruption and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

04/10/2018

Dear Customer,

Thank you for banking with RAKBANK. As part of our constant endeavour to enhance our services and ensure a smooth, convenient banking experience for you, we are revising our process for delivery of returned cheques in the Emirates of Dubai, Sharjah and Ajman.

Accordingly effective 15th October 2018, outward returned cheques will be delivered by courier only and a fee* of AED 10.50 per cheque would apply. However, all cheques of value AED 250,000/- and above will be retained at the branch for collection.
 
Kindly note that our courier partners will return the cheques to us if they are unable to deliver to you in 7 working days, post that you may visit any of our branches to place a request for collection of the cheque.

We are confident that the above changes will help us serve our valued customers better and deliver the high service standards that you deserve. Experience hassle-free banking where you don't have to visit the branch or wait in queues to collect your returned cheques. 

Please feel free to call us on 04-2130000 or chat with us at www.rakbank.ae for any further queries. 

We thank you for your understanding and cooperation.

Regards,

RAKBANK

*All fees are subject to change at the sole discretion of the Bank

04/10/2018

Dear Customer,
 

Thank you for banking with RAKBANK. As part of our constant endeavor to enhance our services and ensure a smooth, convenient banking experience for you, we are revising our process for delivery of returned cheques in the Emirates of Dubai, Sharjah and Ajman. 

Accordingly effective 15th October 2018, outward returned cheques will be delivered by courier only and will no longer be delivered at Branches. However, all cheques of value AED 250,000/- and above will be retained at the branch for collection.

Kindly note that our courier partners will return the cheques to us if they are unable to deliver to you in 7 working days, post that you may visit any of our branches to place a request for collection of the cheque.

We are confident that the above changes will help us assist our valued customers better and deliver the high service standards that you deserve. Experience hassle-free banking where you don't have to visit the branch or wait in queues to collect your returned cheques. 

Please feel free to call us on 04-2130000 or chat with us at www.rakbank.ae for any further queries.
 
We thank you for your understanding and cooperation.

Regards,

RAKBANK

22/09/2018

Dear  Customer,

We are working on enhancing your Digital Banking experience. 

This may cause disruptions to the following services on 22nd September 2018 starting from 3:00 AM to 5:00 AM

ATM transactionsAll Credit / Debit Card and Prepaid Card Transactions on POS machines, Digital Banking & IVR 
In case of queries during the affected time please call us on 04-2130000. Any inconvenience caused is regretted.

Regards,

RAKBANK Team 

18/09/2018

Dear Customer, 

To serve you better, we are enhancing our systems and our Credit, Debit, and Prepaid Card services will be unavailable from 3.30 am to 4.30 am on 19^th September 2018.

Transactions and payments will be unavailable during that time. 

We regret the service interruption and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK Team

05/08/2018

Dear Customer,
 
Kindly note that effective immediately, remittances to the United States of America, United Kingdom and European countries will be allowed in all currencies except AED*.
 
Based on the above, AED remittances to the respective countries will be rejected by the Bank.
 
Thank you for banking with us.

Regards,

RAKBANK

*All Remittances are subject to approval at the Bank’s sole discretion.
 

01/08/2018

Dear Customer,

Kindly note that our Service & Price guides for a few RAKBANK & RAKislamic Banking Services will be updated effective 10^th August 2018.
 
Please click on the below links for details:

• RAKBANK Credit Cards
• RAKislamic Credit Cards
• RAKBANK Accounts and Remittances
• RAKislamic Accounts and Remittances
• RAKBANK Loans
• RAKislamic Finance

We thank you for your patronage and understanding.

Regards,

RAKBANK Team

25/07/2018

Dear Customer,

Kindly note that our foreign exchange card rates (for USD) will be revised effective 1st August 2018.

Please click here for our rate details, and for any further queries, call us on 04 2130000.

Thank you for banking with RAKBANK. 

Regards,

RAKBANK Team

10/07/2018

Dear Customer,

Kindly note that our Service & Price guides for all RAKBANK & RAKislamic Credit Cards have been updated effective 10th July 2018. 

Please click on the below links for details :

• RAKBANK Credit Cards
• RAKislamic Credit Cards

We thank you for your patronage and understanding.

Regards,
RAKBANK Team
 

03/07/2018

Dear Customer,

Effective 8th July 2018, our Trade Finance Centre in Sultan Business Centre - Oud Metha, Dubai will be open for business from 8am to 5pm, Sunday to Thursday.

You can also reach the Trade Finance team, on 8006789, from 8am to 6pm, Sunday to Thursday. 

We wish you Simply Better Banking with RAKBANK.

Regards, 
RAKBANK Team  

11/06/2018

Dear Customer,
 
Please note that our Service & Price guide for Wholesale Banking is updated & will be effective 28th June 2018. Kindly click here for details.

We thank you for banking with us.

Regards,
RAKBANK Team
 

17/05/2018

Dear Customer,

Our existing Electronic Fund Transfer (EFT) request form available on our website and at our branches has been revised based on a review of our business and Central Bank regulations.

The new form has been updated to facilitate VAT payments to the Federal Tax Authority through the UAEFTS system effective 18^th May 2018. 

This facility is available for Business Customers to pay VAT collected from their clients and for Individual Customers to make VAT payments on behalf of a taxable entity. 

You will now be required to enter the GIBAN (Generated IBAN) in the field “Account No/IBAN”. The GIBAN is the Generated IBAN representation of Tax Registration No of the Taxable Entity as obtained from the Federal Tax Authority.

Once you enter the GIBAN on the EFT form, the following fields will be auto populated with the values shown below:

02/05/2018

Dear Customer,

At RAKBANK, we constantly seek new ways to make your banking experience easier and more convenient.

We are moving our Rolla Branch to a new location from 5^th May 2018.
  
Plot No 39,
Mubarak Saeed Al Mansoori  Bldg,
Al Marija, Sharjah.

You can enjoy the same wide range of banking services in environment.

We look forward to welcoming you to our new branch soon. 

Regards,

RAKBANK

03/04/2018

Dear Customer,

As part of our efforts to enhance our existing business processes, please note that effective 8^th April 2018, when submitting any Funds Transfer Request, both Internal and External transfers through your authorized person, specific details should be mentioned on the cancelled RAKBANK cheques provided as part of the request. 

Please be guided by the below details whilst submitting Fund Transfer Requests:

For AED Remittances:
 

• For a single AED remittance submitted through an authorized person, you must write the amount of the remittance on the front / face of the cancelled cheque. As seen below:

• For more than one AED remittance submitted through an authorized person, you must write the sum total of the remittance amounts on the front / face of the cancelled cheque. As seen below:

 
For Other & Multi Currency Remittances:

• For a single Foreign Currency remittance (e.g.: one or more remittances in USD) submitted through an authorized person, you must strike off “AED”, countersign and mention the currency and sum total of the remittance amounts on the front / face of the cancelled cheque. As seen below:

• For multiple remittances involving more than one currency submitted through an authorized person, you must mention the respective currency and sum total of amounts for each currency in figures on the rear of the cancelled cheque and countersign. As seen below:

 
Please remember that the cheques should be signed as per account mandate with RAKBANK.
 
We recommend that you register for our Digital Banking Services to facilitate convenient processing of your banking transactions including funds transfer requests. This will allow you to apply without the requirement of the cancelled cheques.
 
Please feel free to call us on 04-2130000 or chat with us for any further clarifications. 
 
We thank you for your continued support.
 
Regards,

RAKBANK

29/03/2018

Dear Customer,

At RAKBANK, we constantly strive to enhance your experience with us. As part of this commitment, we hope our e-mails have kept you up to date with our latest offers, new products, service updates and  important information. To improve your digital experience further, we are changing our e-mail address. Our updated e-mail address is supported by a new platform, which will deliver smartphone and tablet friendly e-mails, making it easy for you to stay in touch with us while on the move.
 
Going forward you will receive emails from marketing@ems.rakbank.ae. We request you to mark our new email id marketing@ems.rakbank.ae as a ‘Safe sender’ or ‘Not Spam’, to ensure you do not miss our emails.

Regards,
 

RAKBANK

01/02/2018

Dear Customer,

In line with our commitment to provide better financial solutions and tailored-service centered around customer requirements, we are pleased to inform you that RAKBANK will offer 8 a.m. to 8 p.m. banking at our Al Qusais branch starting February 3^rd 2018 to carry out your transactions at ease even after regular banking hours.

The branch will continue to offer regular banking services during extended hours, which include:

• Teller Services
• Account Opening
• Loans & Services
• Credit Cards & Services
• General Services (E.g. WPS, Statement requests, etc.)
• E-channels registration & Services

Assuring you of our best services at all times.

Regards,
 

RAKBANK

30/01/2018

Dear Customer,
 
Please note there are changes to the Service & Price guide for Business Banking Account Services effective 1st March 2018.
 
Click here to view the detailed Conventional Business Account Service and Price Guide.
Click here to view the detailed Islamic Business Account Service and Price Guide.
 
Thank you for your continued patronage.
 
Regards,

RAKBANK