Customer Notice Board

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Dear Customer, 

Thank you for banking with RAKBANK. Our digital transformation has enabled an increasing number of customers to use the Bank’s Digital Banking conveniently and safely for enquiries as well as for over 60 types of service requests. 

As a result, the footfall in certain branches has reduced, leading to the restructuring in the Bank’s branch network. Hence, we write to advise you of the Permanent closure of the following Branches:
 

Note: Your IBAN & account details will remain unchanged and you may visit any of our other branches for your banking transactions. For details on the location of our branches, please refer to our website.

Please click here to locate ATMs / EDMs within our branches and across off-site locations. 

We will also accept cheques through Drop Boxes available in all our Branch lobbies.
 
We have increased the daily withdrawal and deposit limits across all our ATMs / EDMs to reduce your visits to our Branches and urge you to use these channels for the said services.

Please feel free to call us on our Contact Center number 04-2130000 from 9 am to 6 pm or chat with us any time on our website if you have any queries.

We value your relationship and assure you of our best attention at all times. 

Regards,
RAKBANK

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Dear Customer,

In line with the precautionary measures being put in place by the UAE Health Authorities, we request you to adopt Digital Banking for most of your transactions and visit branches only if absolutely necessary.

In the interest of your safety, we are making the following temporary changes to our branch network:
 

• We are happy to announce that most of our branches are now operational for your day to day banking requirements and should you require, you can visit any branch as per the table below for Teller Transactions & Customer Service :

• Please click here to locate EDMs within our branches and across off-site locations. We will also accept cheques through Drop Boxes available in all our Branch lobbies (excluding closed branches).

  We have increased the daily withdrawal and deposit limits across all our ATMs / EDMs to minimize the requirement of your visits to our Branches. We therefore urge you to use these channels for the said services.

• Service requests available on Online / Digital Banking App: We encourage you to avoid visiting the branches for the following services as they can be done at the convenience of your home via our Online / Digital Banking App (for Individuals & Businesses):
   

  Utility Payments	Internal Funds Transfer
  Trade License Update	Balance Confirmation
  Reference Letter	Cheque Book Request
  Card related Services	Fixed Deposit services
  Duplicate Statements Requests	Advance Against Salary request
  Personal Details and Emirates ID Update	Trade Finance related services
  Wage Protection System for Salary Processing	Telex Transfer (Within UAE & Outside UAE)

For any further assistance - please reach out to us through your Relationship Manager, Webchat with our service agents, or Call us on 600 54 4049.

You can also use our dedicated email ids:

• For Business Banking service related queries, you can reach us at [email protected]
• For Personal Banking service related queries, you can reach us at [email protected]

We thank you for your understanding and support in facing this challenging time together.

Stay safe and healthy.

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our Bank systems. 

Please note that you may experience an interruption during usage of our cheque image enquiry option between 4:00 am to 5:30 am on Friday, 12th June 2020.

We regret the inconvenience and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best service.

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our Bank systems. 

Please note that you may experience an interruption during usage of the below services between 2:00 am to 5:00 am on Saturday, 6^th June 2020:
 

We regret the inconvenience and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best service.

Regards,
RAKBANK

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Dear Customer,

As part of our constant endeavor to provide you with a hassle-free banking experience where you don't have to visit the branch or wait in queues for your services, we are revising our process for delivery of returned cheques in the Emirate of Abu Dhabi in line with other Emirates. 

Effective 7^th June 2020, outward returned cheques will be delivered by courier and will no longer be delivered at Branches. However, all cheques of value AED 250,000/- and above will be retained at the branches for collection.

Please note that our courier partners will return the cheques to us if they are unable to deliver it to you within 7 working days, and hence will then be available for collection based on your request at any of our branches.

We are confident that the above changes will help us assist our valued customers better and deliver the service standards that you deserve. 

We thank you for your understanding and cooperation. Please use our web chat services to chat with our agents for any further queries.

Regards,
RAKBANK

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Dear Customer,
 
Effective 1^st June 2020, our Contact Centre services will extend its operating times to serve and support your banking requirements from 9 am to 6 pm daily.

The new timings are applicable on the following numbers:

• 04-2130000 – Phone Banking
• 600544049 – Conventional Banking IVR
• 600540044 – Islamic Banking IVR
• 8004048 – Elite/Premium IVR

We will continue to serve you during the other timings for critical requirements such as blocking lost or stolen cards, reporting frauds or transaction disputes.

Our live chat team continue to be available 24/7, and we urge you to use this channel for any of your banking queries.  
 
Please remember that our automated phone banking service and RAKBANK Digital Banking are also available at all times to support all your day to day Banking requirements. Some tips to note:
 
1. You can access our automated phone banking service by entering your account or Debit/ Credit Card number and PIN to log in.

2. RAKBANK Digital Banking can be accessed through our mobile app or here from your desktop.

3. If you are new to RAKBANK Digital Banking, then simply register by clicking here. All you need is your Account Number or Debit/ Card Number and PIN to get started.

Regards,
RAKBANK

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Dear Customer,

RAKBANK Digital Banking is designed to help you complete all your day to day banking requirements, safely and conveniently from the comfort of your home or office.

In order to support the migration into our Digital Banking platform, effective 25^th May 2020, the following services will be exclusively accepted via our RAKBANK Digital Banking platform.  

• Cashback Redemption
• Debit Card Replacement
• Credit Card Replacement
• Emirates ID update
• E-Statement registration
• Enquiries such as:
  
  > Account or Credit Card Balance 
  > Card or loan outstanding information
  > Payment due date or minimum payment, payment receipt or transaction details

We urge you to ensure that your Digital Banking access is in order as our Phone Banking agents will not accept the above services from the 25^th of May 2020.
 
If you are new to RAKBANK Digital Banking, then simply register by clicking here. All you need is your Account Number or Debit/ Credit Card Number and PIN to get started.

Save time and perform “Simply Better” banking through RAKBANK Digital Banking!

Regards,
RAKBANK

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Dear Customer,

Thank you for banking with us.

Please note that effective 1^st April 2020, the  minimum threshold for cashback redemption has been revised on the following cashback loyalty Credit Cards:

• World Credit Card – minimum redemption amount of AED 1,000. 
• Titanium Credit Card – minimum redemption amount of AED 500. 
• Business Titanium Card - minimum redemption amount of AED 500.

We truly appreciate your understanding in the matter.

Should you have any queries, please call us on 600 54 4049 if you are a RAKBANK Credit Card holder, or on 600 54 0044 if you are a RAKislamic Credit Card holder. 

Regards,

RAKBANK

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Dear Customer,

Please note that the new registered sender ID for all promotional SMS from RAKBANK will be AD-RAKBANK.

The sender ID for transaction SMS will remain as RAKBANK.

Regards,

RAKBANK 

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Dear Customer,

At the very outset, we thank you for banking with us. 

Effective 1^st May 2020, and on the account of recent swing in EIBOR rates, the following revision will be as well in place:

The RAK Commercial Prime Rate has been reduced by 50 bps from 8.75% p.a. to 8.25% p.a.

This will be applied on products priced against RAK Commercial Prime Rate.

All other terms and conditions would remain unchanged.

Should you require any further clarification or assistance please feel free to contact your dedicated Relationship Manager or email us on [email protected].

Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Customer,

Please note that effective 14^th April 2020, we have updated the reduced cashback / rewards spends categories across our Credit Cards range. This change does not impact the merchants where we provide accelerated cashback / rewards. 

For more details on the list of spends categories: 

Please click here for RAKBANK Credit Card.

Please click here for RAKislamic Credit Card.

We thank you for your patronage and understanding.

Regards,

RAKBANK 

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Dear Customer,

Effective 1^st April 2020, interest rates applicable on Call Deposit Accounts and RAKfinance maintained under our Personal, Corporate and Commercial Banking segments will be revised for both currencies AED and USD as follows:
 

**Differential interest calculation method, Interest rate is subject to change as per banks discretion.

Should you require any further clarification or assistance please feel free to contact your dedicated Relationship Manager or email us on [email protected]. 

Regards,

RAKBANK

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Dear Customer,

Due to the prevailing situation and our constant review to ensure we maintain the safety of our customers and employees by minimizing physical interactions whilst maintaining our levels of service, we are discontinuing encashment of cash or bearer cheques to your customers at our branch teller counters effective 12^th April 2020 until further notice.

Accordingly, we request you to refrain from issuance of cash or bearer cheques to your customers or business counterparts during this time and use the below alternatives instead:

• Issue account payee cheques which your customers can deposit in their accounts through clearing. If you receive a cash cheque drawn on RAKBANK, you can deposit it in your RAKBANK account through our drop boxes or ATMs/EDMs to be paid.
• Transfer funds and make your bill payments through Digital Banking
• Use our Mobile Cash facility self-cash withdrawals or to pay third parties. We would like to remind you that we have enhanced our debit card withdrawal limits to facilitate convenient and easy withdrawals from our ATMs.

Please note that cash withdrawals at our branches will only be allowed exceptionally if the customer is an authorized signatory or authorized representative of the company account as per the Bank’s process and the cheque has been signed as per the signing instructions on the Bank’s records.

We thank you for your ongoing support as always and remind you to Stay Safe at Home with your family.

For any queries, please feel free to call us on 600544049 or write to us at [email protected].

Regards,

RAKBANK

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Dear Customer,

Given the current global situation because of COVID-19, protecting and supporting our customers during these times is paramount at RAKBANK and we are remaining vigilant in offering alternative methods for our customers to ensure that they aren’t affected and for business to continue as per usual via our multiple touchpoints.
 
The Bank acknowledges that there may be some delay in responding to customers during this unprecedented situation due to the COVID-19 restrictions in our operations locally and internationally. 
 
Please be patient as we are working continuously to resolve any issues customers may be facing at the moment and the Bank sincerely apologizes for the current delays in response. We would like to extend our gratitude to all customers for their patience and would like to assure them that the Bank is doing its best maintain usual operations and service levels.
 
We advise all our customers (Personal Banking or Business Banking) impacted by COVID-19 to please contact the Bank for immediate access to RAKBANK’s financial relief initiatives that are readily available.  
 
For Personal Banking customers, please call our dedicated helpline 60057 6361 between 8 am and 5 pm from Sunday through to Thursday. You can also email the Bank on [email protected]..
 
If you are a Business Banking customer and need assistance in these challenging times please contact us through multiple channels that are readily available to you. Business Banking customers can either call us on 60054 4049, message us through the Bank’s webchat, contact their Relationship Manager, or email us on the following dedicated email ID’s listed below:

• For new product enquiry: [email protected].
• For any service related queries: [email protected].
• For request to defer loan repayment: [email protected].

Ultimately, RAKBANK aims to better protect the community, support all customer inquiries and resolve issues they are facing during these arduous times. 
 
Regards,

RAKBANK

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Dear Customer,

Thank you for banking with RAKBANK. We want to assure you that we continue to observe the COVID-19 situation closely and are taking every precaution to safeguard the health and safety of our staff and customers. Towards this, we encourage all customers to adopt the digital channels for banking. 

For our Personal Banking Customers:
 

• Stay Home, Stay Safe. We strongly urge you to access your accounts from home through our 24/7 hassle free Digital Banking:
• Check your balances
• Make payments
• Transfer funds within RAKBANK as well as other Banks locally and internationally 
• Make Service Requests like Cheque Book issuance, utility & Card payments, and updation of your details, etc.
   
• We have further increased the daily withdrawal and deposit limits across our ATMs/EDMs to minimize the requirement of your visits to our Branches. In addition to your daily withdrawal limits, RAKBANK MobileCash service allows you to withdraw cash from any RAKBANK ATM without the need of a Debit Card. You can withdraw cash for self or send a code to a beneficiary to withdraw the cash on your behalf. This service is available for all RAKBANK Mobile Banking customers having an account with RAKBANK and can be accessed using an iPhone or Android devices. Click here for details.
   
• Contactless is the way to go when dealing with cash! Just add your RAKBANK Debit, Credit or  Pre-paid Card to your smartphone or smartwatch and use it to pay wherever you see the contactless symbol. This includes Apple Pay, Samsung Pay, Google Pay, Garmin Pay and Fitbit Pay! 
   

For our Business customers:

We strongly urge you to access your accounts from home through our 24X7 hassle free Digital Banking Application for the following services:

• Check your balances
• Make payments
• Transfer funds within RAKBANK as well as other Banks locally and Internationally
• Make Service Requests like Cheque Book issuance, processing of salaries through the Central Bank’s wage system, utility & Card payments etc.

In addition to the above and in line with the news on the 21 day lockdown in India, we regret that this might impact our processing times for service requests and / or increase the waiting times in our call center since our back office functions are based out of our operations center in India. However, we would like to re-assure you that we stand committed to attending all essential services available within the limitations of the current situation that you seek through us.

For any further assistance pertaining to product, essential service queries, and deferral requests of loan repayment, please reach out to us through your Relationship Manager, Webchat with our service agents, or Call us on 600 54 4049.

You can also use our dedicated email ids as follows:

• For Business Banking products queries, you can reach us at [email protected]
• For Business Banking service related queries, you can reach us at [email protected]
• For Business Banking COVID-19 related support or requests to defer loan repayments, you can reach us at [email protected]
• For Personal Banking product or service related queries, you can reach us at [email protected]
• For Personal Banking COVID-19 related support or request to defer loan repayments, you can reach us at [email protected]

We will continue to update you on further communications related to our commitment to assisting you in these times.

Regards,

RAKBANK

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Dear Customers,

To support the Dubai Government in their deep cleaning operations, we have been requested by the authorities to close the following branches on Saturday, 28^th March 2020.

• Gold Souk Branch
• Oud Metha Branch

We expect these branches to reopen on Sunday 29^th March 2020. 

Whilst our other branches may still be open, please be advised that many branches are now operating with very limited services and shorter hours. For your health and safety, we therefore encourage you to use any of our digital channels for your banking transactions.
 

Regards,

RAKBANK
 

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Dear Customer,

Thank you for banking with us.

Kindly note that effective 25^th March 2020, RAKMoneyTransfer facility via Credit Cards will be suspended until further notice.

However, RAKMoneyTransfer service from Account will remain available as usual.

It is our endeavor to make the best offering to our customers and we remain optimistic that we will review the above in due course.

We truly appreciate your understanding in the matter and apologize if any inconvenience caused to you.

Should you have any queries, please call us on:

RAKBANK Credit Cardholders: 600 54 4049.

RAKislamic Credit Cardholders: 600 54 0044. 
 

Regards,

RAKBANK

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Dear Customer,

Please be advised that the Loan Shield policy on your Personal Loan(s), is underwritten by Ras Al Khaimah National Insurance Co PSC (‘RAKINSURANCE’) and the single premium charged (where applicable) at the outset when the loan(s) was disbursed, is guaranteed throughout the Personal Loan(s) facility period. There is no additional premium payment required on the current loan(s) agreement. All other terms and conditions of Loan Shield Insurance remain unchanged.

As always, we are committed to providing “Simply Better” products and services to you. For any queries, you may contact our Contact Centre at 04-2130000.

Click here for FAQs.

Yours Sincerely,

RAKBANK

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Dear Customer,

Please be advised that the Mortgage Shield Life Insurance is underwritten by Ras Al Khaimah National Insurance Co PSC (‘RAKINSURANCE’) and your existing premium rate is guaranteed throughout the Mortgage / Home in One Facility (ies) period. All other terms and conditions of Mortgage Shield Life Insurance remains unchanged.

As always, we are committed to providing “Simply Better” products and services to you. For any queries, you may contact your Relationship Manager or our Contact Centre at 04-2130000.

For the avoidance of doubt, there is no change in premium rate offering and associated terms and condition for Mortgage Property Shield Insurance. 

Click here for FAQs.

Yours Sincerely,

RAKBANK

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Dear Customer,

Please be advised that the Credit Shield Insurance is underwritten by Ras Al Khaimah National Insurance Co PSC (‘RAKINSURANCE’) and premium rate of 0.99% per month (plus applicable VAT) on your Credit Card statement outstanding balance, which was effected in August 2018, is guaranteed throughout the Credit Card facility period. All benefits and associated terms and conditions of Credit Shield Insurance remains unchanged. 

As always, we are committed to providing “Simply Better” products and services to you. For any queries, you may contact our Contact Centre at 04-2130000 or visit www.rakbank.ae 

Click here for FAQs.

Regards,

RAKBANK