Customer Notice Board

07/07/2022

Dear Customer, 

Thank you for Banking with RAKBANK. We would like to take this opportunity to wish you and your families Eid Mubarak.

In view of the Eid Holidays announced by the Central Bank of UAE, and as per our monthly reconciliation system activity during this holiday, please note the following:

• Any deposits to your RAKBANK account through ATM/EDM, Digital Banking, and Central Bank Payment & Settlement System (CBWSI) on Friday 8^th July 2022 after 12:00 am will be available for use on 8^th July, 2022 by 4:00 am
• Deposits during the Eid holiday from 8^th to 11^th July 2022, will be processed immediately as normal.
• Cheque Clearing (ICCS) & payment via Direct Debit System (DDS) from 8^th to 11th July 2022, will be cleared/settled on 12^th July, 2022.
• If your loan/finance due date falls during the holiday period, kindly ensure sufficient funds are available on your payment due date so we can recover the loan/finance instalment on the first business day after the holiday, and to avoid any late payment fees/ charges.
• If your cards due date falls during the holiday, please ensure that payments are made on due date to avoid any late payment fees/ charges. 

For any queries, you may contact us on 04-2130000 from 9:00am to 6:00pm or chat here.

Assuring you of our best services at all times.

Regards,

RAKBANK

06/07/2022

Dear Customer,

At the outset we thank you for banking with us.

Please note that with effect from 16^th August 2022, the commodity price for Salam based contracts will increase by 1%.

Your appointed agent shall take delivery of the commodities and deliver the same to the Bank as per revised Delivery Schedule that will be shared with you before 16^th September 2022.

Kindly note that all other terms and conditions of Salam based product will remain unchanged. Click here to view our latest Service and Price Guide.

Should you require any further clarification or assistance, please feel free to contact your Relationship Manager or email us on businessbanking@rakbank.ae.

Assuring you of our best services at all times.

Regards,

RAKislamic Division
 

21/06/2022

Dear Business Customer,

At the very outset, we thank you for banking with us. 

Effective 1^st August 2022, on account of recent increase in EIBOR rates, the following revision will be in place:

The SME Prime Rate will be increased by 0.50 basis points from 14.50% p.a. to 15.00% p.a.

This will be applied on products priced against SME Prime Rate.

All other terms and conditions of the respective products would remain unchanged. Click here to view the Service and Price Guide.

Avail attractive returns on Fixed Deposit and Fixed Deposit Plus as per the latest prevailing interest rates. Click here to know more. 

Avail attractive returns on Fawrun Term Deposits as per the latest prevailing profit rates. Click here to know more. 

Should you require any further clarification or assistance, please feel free to contact your dedicated Relationship Manager or email us on businessbanking@rakbank.ae.

Assuring you of our best services at all times.

Regards,

RAKBANK

21/06/2022

Dear Business Customer,

At the very outset, we thank you for banking with us. 

Effective 1^st August 2022, on account of recent increase in EIBOR rates, the following revision will be in place:

The RAK Commercial Prime Rate will be increased by 0.50 basis points from 8.75% p.a. to 9.25% p.a.

This will be applied on products priced against RAK Commercial Prime Rate.

All other terms and conditions of the respective products would remain unchanged. Click here to view the Service and Price Guide.

Avail attractive returns on Fixed Deposit and Fixed Deposit Plus as per the latest prevailing interest rates. Click here to know more. 

Avail attractive returns on Fawrun Term Deposits as per the latest prevailing profit rates. Click here to know more. 

Should you require any further clarification or assistance, please feel free to contact your dedicated Relationship Manager or email us on businessbanking@rakbank.ae.

Assuring you of our best services at all times.

Regards,

RAKBANK

09/06/2022

Dear Customer, 

Thank you for banking with RAKBANK.

To serve you better, we are enhancing our banking systems on Sunday 12^th June 2022 from 2:00am to 8:00am. During this period our services including transactions and payments related to Accounts, Loans, Cards (Credit, Debit and Prepaid) will not be available across our channels (ATMs/EDMs, Digital Banking, Website, POS, and IVR).

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

03/06/2022

Dear Customer,

Thank you for Banking with RAKBANK.

Please note that due to a maintenance activity on our banking systems, you may face interruption on the following services on Sunday 5^th June, 2022 from 8:00am to 8:00pm.

• Instant Payment Instruction (IPI) via Digital Banking. 
• Cash Withdrawals on other bank ATMs. 

You may still perform withdrawals and deposits via our RAKBANK ATMs/EDMs. 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

31/05/2022

Dear Customer,

Thank you for banking with RAKBANK.

We are pleased to inform you that the cut of timings for acceptance of Electronic Fund Transfer (EFT) for Dirham (AED) payments via Digital Banking has been revised from 5:00pm to 7:00pm effective 1^st June 2022. EFTs with other currencies remain unchanged with cut off timings 4:00pm. 

EFT forms for all currencies through the branches will continue to be accepted till 3:00pm for same day processing. The forms are available here on our website.

Please find below our revised cut-off timings for the Electronic Fund Transfer (EFT):

Please note that individual customers can transfer funds in INR, NPR, PHP, LKR, PKR, EUR  & BDT using our 24X7 RAKMoneyTransfer Service on Digital Banking

For further clarification, please do not hesitate to call 04-2130000 from 9:00am to 6:00pm.

Assuring you our best services at all times.

Regards,

RAKBANK

30/05/2022

Dear Customer,

Thank you for banking with RAKBANK.

We are pleased to inform that our Deira Gold Souq Branch will be relocated from Monday, 13^th June, 2022 as per the below details:
 

Please note that there will be no impact to your banking relationship or account details due to the re-location.

The ATM/EDMs in the current location will not be operational post 2:30pm on Saturday 11^th June, 2022 and you may use the ATM/EDMs at the new location post 2:30pm. 

Cheque deposit cut off time for clearing through the new location ATM/EDMs is 7:00am. All cheques deposited after the cut off time will be cleared in the next working day.

Click here to find our new branch location via google map. 

For any further clarification, please do not hesitate to chat with us here or call us on 04-2130000 from 9:00am to 6:00pm.

Assuring you our best services at all times.

Regards,

RAKBANK

13/05/2022

Dear Customer,

In reference to the recent announcement issued by the Ministry of Presidential Affairs at UAE, RAKBANK mourns the passing of His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE.

We advise that RAKBANK branches will close from Saturday 14th May 2022 till Monday 16th May 2022 and will resume on Tuesday 17th May 2022.

Cheque clearing and payments will be processed as normal on Saturday 14th May 2022. 

We would like to remind you that our automated phone banking service and Digital Banking services are also available at all times to support all your banking requirements.

We would like to extend our heartfelt condolences & sympathies to the Al Nahyan Family, UAE Leaders, UAE Citizens and Residents. May Allah Almighty grant him eternal peace.

Regards,

RAKBANK

13/05/2022

Dear Customer, 

Thank you for banking with RAKBANK.

To serve you better, we are enhancing our banking systems.

• On Saturday the 14^th of May 2022 from 4:00am to 5:00am:
  Our services including transactions and payments related to Credit, Debit and Prepaid Cards will not be available across our channels (ATMs/EDMs, Digital Banking, IVR, Website, E-commerce, POS, and Digital Wallet)
   
• On Sunday, 15^th May, 2022 from 1:00am to 3:00am:
  You will not be able to perform the below services through the mentioned channels:
  1. Emirates Skywards World Elite Credit Card Application Submission – RAKBANK Website
  2. Digital Access Card request – Digital Banking

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,
RAKBANK

28/04/2022

Dear Customer,

Thank you for Banking with RAKBANK. We would like to take this opportunity to wish you and your families Eid Mubarak.

In view of the Eid Holidays announced by the Central Bank of UAE, please note that any deposits to your RAKBANK account through ATM/EDM, Digital Banking and Central Bank Payment and Settlement System (CBWSI) on 30^th April, 2022 will be credited on 1^st May, 2022.

Please note that deposits during the Eid holiday from 1st – 3rd May, 2022, will be processed immediately as normal.

Additional to the above, the Central Bank of UAE has declared a holiday for the Cheque Clearing (ICCS) and payment via Direct Debit System (DDS) from 30^th April, 2022 to 4^th May, 2022. This means any Cheque/DDI payment presented during the mentioned dates, will be cleared/settled on 5^th May, 2022.

If your loan/finance due date falls during the holiday period, kindly ensure sufficient funds are available on your payment due date so we can recover the loan/finance instalment on the first business day after the holiday, and to avoid any late payment fees/charges.

If your cards due date falls during the holiday, please ensure that payments are made on due date to avoid any late payment fees/charges. 

For any queries, you may contact us on 04-2130000 from 9:00am to 6:00pm or chat with us here.

Assuring you of our best services at all times.

Regards,

RAKBANK

22/04/2022

Dear Business Customer,

At the very outset, we thank you for banking with us. 

Effective 23^rd May 2022, on account of recent increase in EIBOR rates, the following revision will be in place:

The SME Prime Rate will be increased by 0.50 basis points from 14.00% p.a. to 14.50% p.a.

This will be applied on products priced against SME Prime Rate.

All other terms and conditions of the respective products would remain unchanged. Click here to view the Service and Price Guide.

Should you require any further clarification or assistance, please feel free to contact your dedicated Relationship Manager or email us on businessbanking@rakbank.ae.

Assuring you of our best services at all times.

Regards,

RAKBANK

21/04/2022

Dear Business Customer,

At the very outset, we thank you for banking with us. 

Effective 23^rd May 2022, on account of recent increase in EIBOR rates, the following revision will be in place:

The RAK Commercial Prime Rate will be increased by 50 basis points from 8.25% p.a. to 8.75% p.a.

This will be applied on products priced against RAK Commercial Prime Rate.

All other terms and conditions of the respective products would remain unchanged. Click here to view the Service and Price Guide.

Should you require any further clarification or assistance, please feel free to contact your dedicated Relationship Manager or email us on businessbanking@rakbank.ae.

Assuring you of our best services at all times.

Regards,

RAKBANK

08/04/2022

Dear Customer,

To serve you better, we are enhancing our banking systems on Sunday, 10^th April 2022 from 5:00 AM to 9:00 AM.

During this time, you may encounter an interruption or delay in the following services:

1. RAKMoneyTransfer Requests on Digital Banking 
2. Credit Card applications submitted through our website
    

We regret the inconvenience. For queries during the affected time, please call us on 04-2130000.

Assuring you of our best services all time.

Regards,
RAKBANK

31/03/2022

Dear Customer,

Further to a review of our business, we advise that RAKBANK has decided to discontinue its cobrand partnership with FC Barcelona Football Club effective 30^th June 2022. As a valued customer, we remain committed to serve your banking needs and will be pleased to offer you with an alternate product we believe is best suited to your profile.

Please note, we will be sending you a detailed communication in regards to the product change on your registered email ID with the Bank. Kindly check your email and provide your consent for the Bank to go ahead with the product change by responding to the email at CardResponse@rakbank.ae.

Should you have any queries, please feel free to call us on 042130000 from 9:00am to 6:00pm or write to us at contactus@rakbank.ae.

We thank you for your understanding in the matter and apologize in advance for any inconvenience that you may face during this product transition process.

We assure you of our best services at all times.

Regards,

RAKBANK

Terms & Conditions apply

29/03/2022

Dear Customer,

Thank you for banking with RAKBANK.

As the Holy Month of Ramadan approaches, we take this opportunity to wish you a blessed Ramadan. 

Kindly note that during the Holy Month, RAKBANK Branches will operate as per the below business hours:

We would like to remind you that you can continue to use our Digital Banking services, ATMS, EDMs and our Automated Telephone Service (IVR) to meet your banking requirements conveniently and securely from the comfort of your homes or offices.

Please do not hesitate to call us on 04-2130000 from 9:00am to 6:00pm or chat with us 24X7 here for any queries.

Once again we wish you and your families Ramadan Kareem and assure you of our best services at all times.

Regards,
RAKBANK

14/03/2022

Dear Customer, 

Thank you for banking with RAKBANK.

To serve you better, we are enhancing our banking systems. Our services including transactions and payments related to Accounts, Loans, Credit, Debit and Prepaid Cards will not be available across our channels (ATMs/EDMs, Digital Banking, Website, POS, and IVR) on Monday 14^th March 2022 from 1:00am to 5:00am.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

03/03/2022

Dear Customer,

Thank you for banking with RAKBANK.

Due to system integration at HSBC from Friday 4^th March 2022, 7:00pm till Monday 7^th March 2022, 8:00am, IPI transfers (Instant Payments) to HSBC through the Digital Banking will not be available.

Transactions for the below services initiated to HSBC during the affected time, will be processed on Monday 7^th March 2022:

• UAEWPS (Salary Payment)
• UAEFTS (Fund Transfer)
• UAEDDS (Direct Debit Payments)
• ICCS (Clearing Cheque)

Thank you for your understanding. In case of queries, please call us on 04-2130000.

Assuring you of our best services at all times.

Regards,
RAKBANK

15/02/2022

Dear Customer,

Thank you for banking with RAKBANK.

We write with reference to our earlier communication dated 30^th December 2021, wherein we advised you of the revised working week effective 2^nd January 2022 as per the announcement of the UAE Government.

As part of our efforts to further enhance your banking experience, we have revised the business hours for our Mall branches (Dragon Mart Branch, IBN Battuta Branch and Motor City -E-banking unit) effective 1^st March 2022, as detailed below for your reference. 

• Saturday to Thursday 10:00am to 06:00pm
• Friday 10:00am to 01:00pm and 02:00pm to 06:00pm

The revised business hours will allow clearance of your cheques on the same business day, for deposits made before 10:00 am. 

As per the revised business hours, it is important to note that cheques deposited through the mall branches will be processed as follows:

You can also continue to use our Digital Banking services, ATMS, EDMs and our Automated Telephone Service to meet your other banking requirements conveniently and securely from the comfort of your homes or offices.

Please do not hesitate to call us on 04-2130000 from 9:00am to 6:00pm or chat with us 24X7 on our website for any queries.

Regards,
RAKBANK
 

04/02/2022

Dear Customer,

To serve you better, we are enhancing our banking systems on Saturday 5^th February, 2022 from 3:00am to 3:15am. Hence Card activation and services through our Digital Banking and IVR will not be available.

Due to a maintenance activity on Sunday 6^th February, 2022 from 02:00am to 03:00am, below services will not be available:

• RAKBANK offsite ATMs/EDMs
• RAKBANK Point of Sale (POS) machines
• E-Dirham service through our Digital Banking
• You may face delay in processing RAKMoneyTransfer transaction and Immediate Payment service (IPI) through our Digital Banking 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000 or chat with us here on the RAKBANK website. 

Assuring you of our best services at all times.

Regards,
RAKBANK