Awards and Accolades
2023
- Most Transformed Islamic Bank in the UAE
- Best User Experience Solution Provider - UAE (Skiply)
- Best Innovation in Corporate Banking & Finance (Digital SME Loan)
- Most Innovative Home Loan Product for UAE
- Best used case of customer analytics
- Innovative leader 2023
- Cyber Security & Cyber Fraud
2022
- The Asset ESG Awards - Titanium Award
- UAE’s SME Bank of the Year - Asian Banking & Finance Awards
- The Number 2 Top Investment House in MENA- The Asset Benchmark Research
- MMA Awards Machine Learning and AI
- Data Insights MMA Awards
- Best SME Bank Banking Excellence Awards
- UAE’s Mid-Sized Domestic Retail Bank of the Year Asian Banking & Finance Awards
- Excellence in SME Banking Finnovex Awards
- Audio Sonic Branding MMA Awards
- Lead Generation / Direct Response / Conversions MMA Awards
- Best SME Bank in UAE Global Finance Magazine
- UAE’s Fraud Initiative of the Year Asian Banking & Finance Awards
- Advertiser of the Year MMA Awards
- Customer Experience MMA Awards
- Best Vertical Acceptance Product MENA for Skiply EDGE 2022
2021
- RAKBANK wins the Gold Award Winners in The Asset ESG Corporate Awards 2021
- RAKBANK has been awarded the Dubai Chamber CSR Label – Environment for 2021 certificate
- Best Wealth Management Provider - UAE – 2021 by World Finance Wealth Management Awards
- Banking Innovation Awards 2021 by EFMA Accenture Banking Innovation Awards 2021
- Winner of the Customer Journey Reimagination category- SME Digital Onboarding- Infosys Finacle Innovation Awards 2021
- Best Online Bank UAE 2021 by International Business Magazine
- Best Bank for Insurance UAE 2021 by International Business Magazine
- Best Sustainable Work Practices Excellence Bank Award by Middle East Banking Innovation Summit.
- Best Self-Service Banking Implementation in Middle East “Quick Apply” by the Asian Banker Financial Technology Innovation Awards
- Best Retail Payment Implementation in the Middle East for “Skiply” by the Asian Banker Financial Technology Innovation Awards
- Best Trade Finance Bank by the MEA Trade Review Awards 2021
- Best AI Technology Implementation for the “Insurance Chatbot” at MEA Finance Awards 2021
- One of the World’s Best Banks of 2021 - by Forbes
- Outstanding Digital Transformation in Payments for Skiply – by the Middle East & Africa Innovation Awards 2021
- Best Use of Martech Enterprise – by Vibe MarTech Awards 2021
- Advertiser of the Year - by the Mobile Marketing Association’s (MMA) Smarties Award
- Brand Awareness – Memotraits – by the Mobile Marketing Association’s (MMA) Smarties Award
- Gender Equality In Advertising – She Can Play – by the Mobile Marketing Association’s (MMA) Smarties Award
- Product Services Launch – Convertsations – Kickstarting new SMEs amidst the Pandemic – by the Mobile Marketing Association’s (MMA) Smarties Award
- Mobile Gaming, Gamification & E-sports – Euphoria Moments – by the Mobile Marketing Association’s (MMA) Smarties Award
- Mobile Video – Memotraits – by the Mobile Marketing Association’s (MMA) Smarties Award
- Mobile Social – She Can Play – by the Mobile Marketing Association’s (MMA) Smarties Award
2019
- ‘Best Service Performance Outlet – Services Sector’ for 2020 by the Dubai Service Excellence Scheme
- The Number 1 Top Investment House in the Middle East & North Africa by The Asset Benchmark Research
- Honorary Middle East Gold Stevie® Awards 2020 “Outstanding Management"
- Best in lead Generation/direct response and conversion- Gold Award by the MMA MENA Smarties Awards
- Best Product/Service launch- Gold award by the MMA MENA Smarties
- Best Promotion of the year- Gold award by the MMA MENA Smarties
- Best Location based Targeting- Gold award by the MMA MENA Smarties
- Best use of Programmatic- Gold award by the MMA MENA Smarties
- Industry Award for the Advertiser of the Year by the MMA MENA Smarties
- Industry Award for the Best in Show by the MMA MENA Smarties
2018
- Best SME Bank Award by The Islamic Business and Finance
- Best Branch Digitisation by the Asian Banker’s Financial Technology Innovation Awards
- HR / L&D Team of the year by CIPD
- Best SME Customer Service Provider UAE 2019 at International Business Magazine Award 2019
- Best Process Automation Initiative Awards – Asian Banker
- Mobile Social category for ‘My RAK Campaign’ - MMA Smarties MENA Awards
- Best Internal Use of Digital - IT ChatBot - Gulf Customer Experience Awards
- Most Effective Customer Experience in Social Media – Marketing – ‘Football for All’ campaign - Gulf Customer Experience Awards
- Employee Empowerment - HR - Disrupt or be Disrupted program - Gulf Customer Experience Awards
- Best website for 2018 - Ethos Customer Happiness Seminar & Awards
- Best Digital Banking - Ethos Customer Happiness Seminar & Awards
- Technology & Smart Technology - SOC orchestration - International Business Excellence Awards
- 3rd HRD Awards in the Banking & Financial Sector – From Emirates Institute for Banking and Financial Studies (EIBFS)
- Wholesale Banking Group awarded - New Toll Free Collection Mandate by RAK Department of Public Services
- Best Digital Initiative in HR - CIPD Middle East people Awards
- L&D Best Recruitment & Talent Strategy - CIPD Middle East people Awards
- Data Analytics - Digital Transformation award by the Asian Banker
2017
- Most Innovative Outward Remittance Services (RMT) – UAE, by Global Banking & Finance Review Awards 2018
- Best Customer Happiness Centre at Customer Happiness Summit and Awards 2018
- Best Marketing, Social Media, and Brand - International Business Excellence Awards
- ‘Best SME Bank in the UAE’ by the Banker Middle East Industry Awards 2018
- Asian Banker for ‘Best Blockchain’ under the 'Technology Innovation Awards' category
- Asian Banker for ‘Best API Platform Initiative Application or Programme in the Middle East’, under the 'Technology Innovation Awards' category.
- Best Deposit Product in the Middle East’ by the Asian Banker’s Middle East & Africa Awards.
- ‘Best SME Customer Service Award’ from Banker Middle East
- Dubai Quality Appreciation Award – 2017 cycle
- Dubai Service Excellence Scheme Award – 2017 cycle
- Best Omnichannel Experience award - Genesys
- RAKBANK has been recognized by the Dubai Police as ‘Best Supporting Bank’
- Best Technological Innovation in Payment – B2C by Seamless Awards 2018
- Service Recognition Award by Sharjah Electricity and Water Authority
- Home Loan Provider of the Year by yallacompare at the Banking and Insurance Awards 2018
- Best Customer Loyalty Program for RAKrewards program at Service Olympian Awards 2017
- Best Smart Service Transformation Initiative for Digital Banking App at Service Olympian Awards 2017
- Overall Best Live Chat performance at Service Olympian Awards 2017
- Overall Best Website at Service Olympian Awards 2017
- Best Overall Customer Experience at Gulf Digital Experience Awards
- New Product Improvement for RAKislamic Fawrun Deposits at Gulf Digital Experience Awards
- Best Social Media and Email Campaign at Gulf Digital Experience Awards
2017
- ‘Straight Through Processing Excellence Award’ to RAKBANK for its outward remittances processed for 2016 from Citi Bank
- Innovation in HR Tech Utilization
- Innovation in Recruitment Strategy – Mark of Excellence
- ‘Home Loan Provider of the Year’ award for Home in One at the Yallacompare Banking Awards 2017
- ‘SME Finance Provider of the Year’ awards at the Yallacompare Banking Awards 2017
- Advertising Campaign of the Year in the UAE by the Asian Banker
- New Consumer Lending Product of the Year in the UAE by the Asian Banker
- Best SME Bank at the Banker Middle East (BME) Industry Awards 2017
- Best Data Accuracy Award by Al Etihad Credit Bureau (AECB) – Subscriber Forum
- Best Strategy, Change and Transformation – Digital Banking (International Business Excellence Awards, 2017)
- Best E- Commerce and Digital Experience – Digital Banking (International Business Excellence Awards, 2017)
- Government Accelerator Recognition Award for achievements in Emiratisation
- Best Service Performance Brand 2016
- Remittance Product of the Year in the Middle East by The Asian Banker
- Best SME Program from Mastercard
- 11th Middle East Happiness and Positivity Excellence Award at the Middle East Excellence Awards Institute
2016
- Best Overall Website Service Olympian Award from Ethos Integrated Solutions
- Best Customer Feedback Implementation Service Olympian Award from Ethos Integrated Solutions
- Best Positive Sentiment Service Olympian Award from Ethos Integrated Solutions
- Best New Products & Product Improvement Award for the Home in One mortgage facility at the Gulf Customer and Digital Experience Awards
- Best Integrated Approach Award for MobileCash card-less withdrawals at the Gulf Customer and Digital Experience Awards
- Best Internal Use of Digital Award for the Tablet Banking App at the Gulf Customer and Digital Experience Awards
- Digital Pioneer Award for Web Authentication Chat at the Gulf Customer and Digital Experience Awards
- Best Overall Customer Experience Award at the Gulf Customer and Digital Experience Awards
- ‘First Launches in the Country’ Award for RAKBANK’s Kalyan Cobranded Jewellery credit card and the launch of the MasterCard Titanium credit card by the MasterCard
- 'SME Bank of the Year’ by the Arabian Business StartUp Awards 2016
- Best Branding/Marketing Campaign for the launch of RAKelite Premium Banking by the Banker Middle East Industry Awards 2016
- Best Internet Banking Product of the Year Award in the Middle East by The Asian Banker
- Most Innovative Launch Campaign at the Banker Middle East Product Awards 2016
- Best SME Loan/Finance at the Banker Middle East Product Awards 2016
2015
- EMEA Customer Innovation Award by Genesys G-Force Awards
- Best Segment Solution for World MasterCard Credit Card by MasterCard Innovation Forum
- Best Service Innovation for Customer Web-Chat by Ethos UAE Service Olympian Awards
- Best Mobile App by Ethos UAE Service Olympian Awards
- Best Mobile Banking Initiative for MobileCash at The Asian Banker Middle East Retail Product Awards
- Best SME Bank in the Middle East for RAKFinance at The Asian Banker Middle East Retail Product Awards
2014
- Best Payment Program award in the Middle East, Africa, and South East Asia for SMEs for Titanium Business Credit Card by MasterCard
- Best Internet Banking Initiative in the Middle East for Click and Collect by The Asian Banker Middle East Retail Product Awards
- Best Core Banking Implementation in the Middle East by The Asian Banker Middle East Retail Product Awards
2013
- Best Prepaid Card award by VRL Prepaid Middle East 2013 for the Bayani Prepaid Card
- Summit Marketing Effectiveness award (EMEA) for the integrated launch campaign of AMAL
- Bank of the Year at Arabian Business Awards
- Best Marketing Campaign of the Year for the MasterCard Bling at Pre-paid Awards in the Middle East
2012
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Bank of the Year award by Arabian Business Achievement awards
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Best Marketing Campaign of the Year award at the Middle East Prepaid Awards for the MasterCard Bling Prepaid Card campaign