Customer Notice Board
Service Downtime Update - 15th March 2023
15/03/2023
Dear Customer,
Thank you for banking with RAKBANK.
This is in reference to a service notification we sent 13th of March 2023 regarding a maintenance activity conducted this morning, 15th of March, by the UAE Central Bank on the UAESWITCH system. The activity, scheduled initially from 4:30 am to 8:30 am, took longer to execute due to unavoidable technical issues.
Currently, all maintenance issues have been resolved, and we are pleased to advise you that all our systems are up, and you may now use any non-RAKBANK ATM for your transactions.
We regret any inconvenience the slight delay may have caused, and thank you for your understanding.
Should you have any queries, please call us at 04-2130000 from 9:00 am till 6:00 pm.
Assuring you of our best services.
Regards,
RAKBANK
Service Downtime - 15 March 2023
13/03/2023
Dear Customer,
Thank you for Banking with RAKBANK.
Please note that UAE Central Bank will be having a maintenance activity on the UAESWITCH system on Wednesday 15th March 2023 from 4:30am to 8:30am.
During this time, RAKBANK customers will not be able to perform any transaction (Cash Withdrawals & Balance Enquiry) on other bank ATMs. You can still perform withdrawals and deposits via our RAKBANK ATMs/EDMs.
Click here for the updated list of ATMs/EDMs available near you.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Maintenance activity affecting our Business App
02/03/2023
Dear Customer,
Please note that due to a maintenance activity in our systems, Digital Business Banking Mobile Application will not be accessible on Saturday 04th March, 2023 from 2:00am to 05:00am.
Our website log-in option will be available throughout the maintenance activity time, for all your Banking needs and requirements.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK Business
Teller timings in all our Branches
20/02/2023
Dear Customer,
We are delighted to inform you that we have further extended the Teller timings in all our Branches, to serve you till 03:00 PM, effective from 01/03/2023.
Please find below the timings of the Services and Tellers in our Branches:
- Al Mannei Branch: All services are from 8:00am to 3:00pm, from Monday to Thursday, with Friday being from 7:30am to 12:30pm. Saturday and Sunday closed.
- Remaining Branches: All services are from 8:00am to 3:00pm, from Monday to Thursday and Saturday, with Friday being from 7:30am to 12:30pm. Sunday closed.
- Mall Branches (Dragon Mart & Motor City): All services are from 10:00am to 6:00pm, 7 days a week, (Friday closed from 1pm-2pm for prayers).
Kindly be reminded, that all our ATM’s/EDM’s within the Branches are accessible 24/7.
For further information on our location and timings, please click here.
Assuring you of our best services at all times.
Regards,
RAKBANK
Service Downtime - Electronic Documents Attestation System (eDAS)
17/02/2023
Dear Customer,
Kindly be advised that the Ministry of Foreign Affairs and International Cooperation (MoFAIC) is working to improve the Electronic Documents Attestation System (eDAS), which will result in a brief service interruption. Per the most recent notification, the grace period for an attestation has been extended to allow customers to complete the transaction at their own convenience.
Consequently, during the interim period from the 1st of February 2023 until the 28th of February 2023, the 14-day grace period will be temporarily extended and clients will not be penalized for any transactions or import declarations made during that time. Clients are also requested to directly send their declarations and bills of entry for the month of February 2023 to the relevant authorities, without any documents that have been attested.
Additionally, kindly note that MoFAIC has standardized the value of attestation starting from the 1st of February 2023 as follows:
- Invoices with a value less than AED 10,000 are not eligible for attestation.
- A standard cost of AED 150.00 per invoice and certificate of origin, irrespective of the invoice amount.
For your reference, please note that RAKBANK will resume the process of raising invoices for attestation once notified by MoFAIC on system availability.
The abovementioned information is subject to change. In the meantime, should you have any queries, call our dedicated TRADEASSIST number at 8006789.
Assuring you of our best services at all times.
Regards,
RAKBANK Business
Service Downtime - 19 February 2023
17/02/2023
Dear Customer,
Thank you for banking with RAKBANK.
Please note that UAE Central Bank will be having a maintenance activity for the following services:
- UAESWITCH system on Sunday 19th February 2023 from 5:00am to 7:00am.
During this time, RAKBANK customers will not be able to perform Cash Withdrawals & Balance Inquiry on other Bank ATMs. You can still perform withdrawals and deposits via our RAKBANK ATMs/EDMs.
Click here for the updated list of ATMs/EDMs available near you.
- Instant Payment services (IPI) on Sunday 19th February 2023 from 8:00am to 8:00pm.
During this time you may face interruption on fund transfers to other UAE Banks through the Digital Banking.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Update on Trade Finance Service and Price Guide
02/02/2023
Dear Customer,
Kindly note that we will be revising the holding of the collection documents from 90 days to 30 days, effective 05 April 2023.
Please refer to our Service and Price Guide for the complete list of charges:
RAKBANK Service and Price Guide
RAKislamic Service and Price Guide
Furthermore, we would like to remind you that we are constantly simplifying our processes to meet your Banking and Financial requirements, and to save you from the hassle of all the paper work, our Digital Banking Platform is here for all your Trade Finance requirements.
For any clarifications or complaints, please contact your Relationship Manager. For any queries, call our dedicated TRADEASSIST number at 8006789.
Assuring you of our best services at all times.
Regards,
RAKBANK Business
Service Downtime - 28 January 2023
27/01/2023
Dear Customer,
To serve you better, we are enhancing our banking systems on 28th January 2023 from 03:00am to 3:20am.
During this time, you will not be able to perform the services via the below mentioned channels:
Services Impacted |
Channels |
---|---|
All OTP requests |
Digital Banking
|
All SMS notification including OTP for Account Digital Application |
|
Credit Card payment SMS |
|
All SMS notification including OTP for Business Banking Digital Application and SMEs |
RAKBANK website |
Credit Card payment SMS |
ATM/EDM |
Registration OTP |
Apple/Samsung pay |
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.
Assuring you of our best services at all times.
Regards,
RAKBANK
Removal of Dedicated Trade Finance Desk in Umm Hurrair Branch
27/01/2023
Dear Customer,
The waves of change are constant and ever forward, and as we ride the currents to a digitalized future, where all your banking needs are ‘simply’ a touch away, we have taken the decision to remove the exclusive desk for Trade Finance services from our Umm Hurrair Branch, effective 01/04/2023.
For your convenience, we urge you to use our Digital Banking facility to easily place requests for all your Trade Finance transactions with just a click of a button!
If required be, you will still be able to submit your Trade Finance requests at our Umm Hurrair Branch by approaching any of our Customer Service Specialists, and avail our TRADEASSIST services by calling 8006789 from Monday to Friday, between 8:00am to 6:00pm, or by sending across your queries to [email protected].
Furthermore, you may collect the trade documents/guarantees from our dedicated Trade Service desks as listed below:
- Sultan Business Centre (Mezzanine Floor) – Dubai
- Rolla Branch – Sharjah
- Nakheel Branch - Ras Al Khaimah.
Assuring you of our best services.
Regards,
RAKBANK
Service Downtime - 21 January 2023
20/01/2023
Dear Customer,
To serve you better, we are enhancing our banking systems on Saturday 21st January 2023 from 4:00am to 4:30am.
During this time, our services including transactions and payments related to Credit, Debit and Prepaid Cards will not be available across our channels (ATMs/EDMs, Digital Banking, E-Commerce (Online transactions), Point of Sale (POS), and IVR).
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.
Assuring you of our best services at all times.
Regards,
RAKBANK