Frequently Asked Questions

Easy Payment Plan (EPP) is an offering to you to conveniently convert your high value purchases at participating merchants* into 0% interest EMI.  The 0% interest EPP is offered for 3, 6, 9 & 12 months tenors.

Upon completing the purchase at any of the participating merchant outlets, you can call the Bank’s 24 x 7 Phone Banking service on 04 213 00 00 within 40 days to convert the transaction to a 0% interest EPP.

The minimum purchase value vaires from each participating merchant listed on the "0% Easy Payment Plan" page. This transaction should be performed at a participating merchant outlet, in order to be converted to a 0% EPP.

The EPP will be shown in a separate box in the body of the statement under the heading Installment Summary. It will show the original amount, tenor of EPP, outstanding amount and remaining installment period. 

Yes. You will be notified by way of SMS confirming that the transaction is converted to 0% EPP. You will also be able to check the EPP details on the monthly Credit Card statement.

No. The tenor of the EPP cannot be changed.

Yes. You can avail multiple EPPs. Every time you do a high value purchase from any of the participating merchants, you can call the bank to convert the transaction to a 0% EPP.

The unpaid EMI amount will attract finance charges. Please click here to view the charges.

You can pre-close the EPP by making a payment and contacting the bank to give the request for early closure of the EPP. Preclosure of EPP will be treated as cancellation and the relevant charges as per the service & price guide will be applicable. Click here to view the service and price guide.

You can cancel the EPP by contacting the Bank. The relevant charges as per the service & price guide will be applicable. Click here to view the service and price guide.