Customer Notice Board

30/01/2019

Dear Customer,
 
Thank you for banking with RAKBANK.
 
Please note that the Central Bank of the UAE has recently advised that all customers are required to update their valid Emirates ID Numbers with the Bank, if not already updated, before 28th February 2019.
 
You can conveniently update your Emirates ID Number through any of the following channels: 

• SMS to 7010 in the following format:
  <EID>space<Emirates ID number>Space<Expiry date>
  E.g. EID 784198225148414 14122017
• RAKBANK Digital Banking service:
  Log in ⇒ Service Requests ⇒ General Requests ⇒ Update Personal Details
• Branches or Phone Banking:
  You can also visit any of our Branches or contact us at 600544049 to update your Emirates ID details

We urge you to promptly update your Emirates ID Number before the 28th February 2019 to avoid any disruptions to your Debit Card, Credit Card & Direct Debit services with RAKBANK. 

Should you have any queries, please feel free to call us on 04 2130000, chat with us on www.rakbank.ae, or email us to contactus@rakbank.ae. 

Regards,

RAKBANK

13/01/2019

Dear Customer,
 
Kindly note with effect from January 2019, the Dream it. Live it. program is being discontinued.

The last draw will be conducted in January 2019 and winners will be informed individually.

Regards, 

RAKBANK

08/01/2019

Dear Customer,
 
Thank you for banking with RAKBANK. 
 
As part of our constant endeavor to enhance our services and ensure a smooth, convenient banking experience for you, we are revising our process for delivery of Cheque books.

You can now nominate an Authorized Person to collect the Cheque book on your behalf from the Courier.
 
Accordingly, all cheque books will be delivered by Courier to you or your Authorized Person (Nominated by you) going forward and collection of cheque books from branches will be discontinued.
 
With this change, you can conveniently place your cheque book request through Digital Banking and the courier will deliver it to your Authorized Person (Nominated by you) at your door step if you are not available. Experience hassle-free banking where you don't have to visit the branch or wait in queues to collect your cheque books.
 
We are confident that this change will help us serve you better and deliver the high service standards that you deserve. 
 
Please feel free to call us on 04-2130000.
 
We thank you for your understanding and cooperation.

Regards, 
RAKBANK

26/12/2018

Dear Customer,
 

Kindly note that our Service and Price Guide for Credit Cards will be revised effective 27^th February 2019.
 
Please click here to view the revised Service & Price Guide.

We thank you for your patronage and understanding.


Regards,

RAKBANK Team

12/12/2018

Dear Customer,

To serve you better, we are enhancing our systems.Our RAKMoneyTransfer services will not be available on Digital Banking on Friday 14th December 2018 starting from 4:00 AM to 4:30 AM.

We regret the service interruption and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

29/11/2018

Dear Customer, 

Effective 1st January 2019, our Corniche and Airport Road branches in Abu Dhabi will no longer be operational. All accounts currently maintained at Corniche Branch will be automatically transferred to our Tourist Club Branch, and all accounts currently maintained at Airport Road Branch will be automatically transferred to our Khalidiya Branch. We would like to assure our customers that their IBAN and account details will remain unchanged. 

Please also note that our RAKelite Center currently located in Corniche Branch will move to our Al Jazeera Branch building, office number 202 on the 2nd floor and will be functional from 1st January 2019, for our RAKelite customers. The RAKelite Center operating hours are 8 am to 5 pm, Sunday to Thursday.

To locate any of our other Abu Dhabi branches at Khalidiya, Al Jazeera, Musaffah and Tourist Club Area, please click here.

Please do not hesitate to call us on 04 2130000 or visit any of our branches for any queries that you may have.

Regards, 
RAKBANK

29/11/2018

Dear Customer,

Further to the Central Bank of UAE announcement of system integration at First Abu Dhabi Bank (FAB), please note that FAB will not participate in any clearing or payment through the relevant systems between Friday, 30th November 2018 & Monday, 3rd December 2018. 

Based on the above, please note the following impact on the cheques that will be received by RAKBANK during the said period:

1. All cheques or direct debit system payments drawn on FAB, which also include FGB and NBAD cheques, for payment to your accounts or your RAKBANK loan/finance received between 30th November, 2018 and 3rd December, 2018 will be cleared on 4th December, 2018. No charges will be applied for the change in clearance date. 

2. Any cheque received at any of our branches, ATMs, or drop boxes during the same period will be presented for clearance on 4th December, 2018.

We will work on ensuring that minimal impact of the above integration affects our customers. For any further queries, please do not hesitate to contact us on 04-2130000 or write to us at contactus@rakbank.ae.
Assuring you of our best attention at all times.

Regards,
RAKBANK

15/11/2018

Dear Customer,

As per internal policy and Central Bank of UAE regulatory requirements, the Banks are required to maintain and update the Know Your Customer (KYC) documents for all its customers, both individuals and business entities, from time to time.

Accordingly we request you to update your KYC documents with us by submitting the following:

• Copy of your valid Trade License
• Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) forms. These forms are available in the below links for you to print and submit to us duly filled in and signed. 
   
  1. Click here for further information about FATCA Act
  2. Click here for further information about CRS
• Sanctions declaration letter (Download form, and print on your company letter head and duly signed and stamped).
• Self-Attested copy of signatory (ies) valid Emirates ID

In order for us to serve you better and to avoid any hindrance in account operations, we sincerely urge you to update your KYC documents latest by 20th January’19, through any of the following modes:

• Submit to your Relationship Manager
• Submit at a RAKBANK Branch nearest to you
• Send an e-mail to your Relationship Manager from your e-mail address registered with us

Once the above documents have been submitted, your Relationship Manager would get in touch with you for further information as may be required for updating our internal KYC records on your business.

Please also ensure that your Trade License information is updated in our records at any point of time.

The Bank reserves the right to close or freeze non-KYC compliant accounts.
 
For additional details you may kindly get in touch with your account Relationship Manager.
 

Regards
 
RAKBANK BUSINESS BANKING

31/10/2018

Dear Customer,
 

Kindly note that our Service & Price guide for Instant Money will be revised effective 1st January 2019.
 
Please click here to view the revised Service & Price Guide.

We thank you for your patronage and understanding.


Regards,

RAKBANK Team

11/10/2018

Dear Customer,

To serve you better, we are enhancing our systems and our Credit, Debit and Prepaid Card services will be unavailable from 3:30 am to 4:30 am on 12^th October 2018.

Transactions will be unavailable during that time.

We regret the service interruption and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK