Customer Notice Board

22/08/2019

Dear Customer,

To serve you better, we are enhancing our Banking systems. Our services related to Accounts, Debit Cards, Credit Cards and Prepaid Cards including any transactions across our channels (ATMs, Digital Banking, website, and IVR) will be unavailable on Saturday 24th August 2019 from 2:30am to 6:00am.

We regret the service interruption and thank you for your understanding.

In case of any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

31/07/2019

Dear Customer,

Further to the Central Bank of UAE announcement of system integration at Al Masraf Bank (ABIN), please note that ABIN will not participate in any clearing or payment through the relevant systems between Thursday, 1^st August 2019 & Saturday, 3^rd August 2019.

Based on the above, please note the following impact on the cheques that will be received by RAKBANK during the said period:

• All cheques or direct debit system payments drawn on ABIN, for payment to your accounts or your RAKBANK loan/finance received between Thursday, 1^st August 2019 & Saturday, 3^rd August 2019 will be cleared on 4^th August, 2019. No charges will be applied for the change in clearance date. 
   
• Any cheque received at any of our branches, ATMs, or drop boxes during the same period will be presented for clearance on 4^th August, 2019.

We will work on ensuring that minimal impact of the above integration affects our customers. For any further queries, please do not hesitate to contact us on 04-2130000 or write to us at contactus@rakbank.ae.

Assuring you of our best attention at all times.

Regards,
RAKBANK

30/05/2019

Dear Customer,

At the very outset, we thank you for your continued support. 

Please note that our Service & Price Guide for Wholesale Banking will be revised effective 1^st July 2019. 

Please click here to view.

We thank you for your patronage and understanding.

Regards,

RAKBANK

01/05/2019

Dear Customer,
 
Thank you for banking with RAKBANK.
 
Please note that the Central Bank of the UAE has recently advised that all customers are required to update their valid Emirates ID details with the Bank, if not already updated.
 
You can conveniently update your Emirates ID details through any of the following channels: 

• SMS to 7010 in the following format:
  <EID>space<Emirates ID number>Space<Expiry date>
  E.g. EID 784198225148414 14122017
• RAKBANK Digital Banking service:
  Log in ⇒ Service Requests ⇒ General Requests ⇒ Update Personal Details
• Branches or Phone Banking:
  You can also visit any of our Branches or contact us at 600544049 to update your Emirates ID details

We urge you to promptly update your Emirates ID details to avoid any disruptions to your Debit Card, Credit Card & Direct Debit services with RAKBANK. 

Should you have any queries, please feel free to call us on 04 2130000, chat with us on www.rakbank.ae, or email us to contactus@rakbank.ae. 

Regards,

RAKBANK

15/04/2019

Dear Customer,

Please note there are changes to the Service & Price guide for Business Account Services effective 1^st May 2019.
 
Click here to view the detailed Conventional Business Account Service and Price Guide.

Click here to view the detailed Islamic Business Account Service and Price Guide.
 
Thank you for your continued patronage.
 
Regards,
RAKBANK Business Banking

14/04/2019

Dear Customer,
 
Thank you for banking with RAKBANK. 

We wish to advise that effective 1^st May 2019, the business hours for our Al Qusais branch, located in Dubai will be revised and the branch will operate from Saturday to Thursday, 8:00 AM – 3:00 PM.
 
The Branch will continue to remain closed on Fridays and public holidays as announced by the Central Bank of the UAE.
 
Click here to locate any of our other branches or login to our Digital Banking service to conveniently access a host of banking services without visiting the branch or waiting in queues.  

Please do not hesitate to call us on 04 2130000 or chat with us at www.rakbank.ae for any queries that you may have.

Regards
RAKBANK

11/04/2019

Dear Customer,
 
Thank you for banking with RAKBANK.
 
We are enhancing our banking systems to serve you better and we request you to kindly take note that our Digital Banking, ATM & IVR services will not be available between 2:30 AM till 6:00 AM on Saturday 13^th April 2019 due to the system upgrade.

Further, our Credit, Debit, and Prepaid Card services including transactions & payments will be unavailable during that time.

We regret the service interruption and thank you for your understanding.
 
In case of any queries during the affected time, please call us on 04 2130000.
 
Assuring you of our best services.
 
Regards
RAKBANK

03/04/2019

Dear Customer,

RAKBANK is pleased to announce the launch of the National Loan Scheme (NLS), a program that is aligned with the Central Bank of UAE’s initiative to provide debt relief to our eligible* UAE National Loan customers.
 
To know whether you are eligible for the program, please call us on 04-2130000. 

*NLS is open only to UAE National borrowers who had availed loans prior to May 2011, whose repayment amount is greater than 50% of their monthly salary (30% for Pensioners) and the remaining repayment period exceeds 48 months.

Regards,

RAKBANK

01/04/2019

Dear Customer,

As per Central Bank circular, banks will conduct Al Etihad Credit Bureau (AECB) checks prior to issuing any cheque book for accounts opened from 1st April 2019 and operational for less than 6 months. Please note that if your account is opened before 1st April 2019, the process of issuing cheque book remains unchanged.  
 
AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions to provide accurate Credit Reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE.
 
Based on the above, we wish to advise you of the following changes effective
1st April 2019: 

• The 1st cheque book of 10 leaves is free and will be issued within 6 months of account opening if the applicants AECB report is satisfactory.
• For subsequent cheque books requests, based on eligibility, a 10 or 25 leaf cheque book will be issued and charges as per our published Service & Price Guide will apply.
• Should you have any queries, please call us on 04-2130000. Assuring you of our best services at all times.

Regards,

RAKBANK

01/04/2019

Dear Customer,

As a participating bank in the region to use and provide data to Al Etihad Credit Bureau (AECB), the bank is required to conduct an AECB check prior to sanction of any credit facility or loan. AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions in order to provide accurate credit reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE.

Additionally, pursuant to the current Central Bank circular pertaining to issuance of cheque books, all banks are now mandated to conduct on Al Etihad Credit Bureau (AECB) check prior to issuance to new clients, with effect from 1st April 2019.

The circular broadly outlines the below: 

• A new client is a customer with a banking relationship of less than 6 months
• The 1st cheque book of 10 leaves will be issued within 6 months if the AECB report is satisfactory
• A second cheque book of 10 leaves may be additionally issued within a period of 6 months, subject to satisfactory account conduct

Please feel free to contact your Relationship Manager or alternatively reach out to us on 04-2130000 in case of any clarifications. Assuring you of our best services at all times.

Regards,

RAKBANK