Customer Notice Board

17/03/2020

Dear Customer,

Please be advised that the Credit Shield Insurance is underwritten by Ras Al Khaimah National Insurance Co PSC (‘RAKINSURANCE’) and premium rate of 0.99% per month (plus applicable VAT) on your Credit Card statement outstanding balance, which was effected in August 2018, is guaranteed throughout the Credit Card facility period. All benefits and associated terms and conditions of Credit Shield Insurance remains unchanged. 

As always, we are committed to providing “Simply Better” products and services to you. For any queries, you may contact our Contact Centre at 04-2130000 or visit www.rakbank.ae 

Click here for FAQs.

Regards,

RAKBANK

15/03/2020

Dear Customer,

As you may be aware, owing to a negative interest environment and the resultant interest charges applied on Euro, Swiss Franc and Japanese Yen balances by our correspondent banks, effective 2017, we had applied the same to the balances maintained in the Call Deposit accounts. Effective 1^st April 2020, we would be constrained to revise the rates on the balances maintained in the below mentioned conventional operative accounts as well.
 
Operative Accounts

• Current Account
• RAKfinance Current Account
• RAKstarter Account

Kindly note that all deposit and lending rates are subject to change, at RAKBANK’s sole discretion.
 
Do reach out to your Relationship Manager or call 04 -2130000 for any queries. We thank you for your continued patronage and assure you of our best attention at all times.

Regards,

RAKBANK Business

19/02/2020

Dear Customer,

Thank you for banking with RAKBANK.

We wish to advise you, effective 7^th March 2020, the business hours for Al Ras Branch and Mirdiff Branch will be 08:00 am to 03:00 pm, Sunday To Thursday.

Should you have a banking requirement on Saturdays, you can visit our Gold Souq Branch which is close to the Al Ras Branch or Al Qusais / Dragon Mart Branch, which are close to our Mirdiff Branch.

With our Enhanced Digital Banking service, you can also experience hassle free banking without the need to visit a Branch as we have many features available including:

Register for RAKBANK Digital Banking using your Personal or Business Debit Card & PIN. 

If you do not have a Debit Card, you can visit any RAKBANK Branch and request for a Card. Click here to locate our branches closest to you.

We thank you for your understanding in this matter and assure you of our best attention.

Regards,

RAKBANK

13/02/2020

Dear Customer, 

To serve you better, we are enhancing our systems. Our Phone Banking, Contact Centre and Card Authorization Unit numbers listed below, will not be reachable on 14^th February 2020 from 4:00 am to 6:00 am.

We regret the service interruption and thank you for your understanding.

For any queries during the affected time, please reach us through our Live Chat feature on our website www.rakbank.ae.

Assuring you of our best services.

Regards,

RAKBANK

03/02/2020

Dear Customer, 

To serve you better, we are enhancing our Bank systems. Our Account, Credit, Debit and Prepaid Card services across our channels (ATMs, Digital Banking, Website, and IVR) will be unavailable on 8^th February 2020 from 2:30 am to 6:00 am.

Transactions and payments will also be unavailable during that time. 

We regret the service interruption and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best service.

Regards,

RAKBANK

30/01/2020

Dear Customer,

Thank you for banking with us.
 
Please note that we have revised our Service and Price Guide for Cards. The International Transaction fee for non - AED transactions will be increased by 0.10% effective 1st April 2020.

• Click here to view the revised Service & Price Guide for RAKBANK Debit Cards
• Click here to view the revised Service & Price Guide for RAKBANK Credit Cards
• Click here to view the revised Service & Price Guide for RAKislamic Debit Cards
• Click here to view the revised Service & Price Guide for RAKislamic Credit Cards
• Click here to view the revised Service & Price Guide for Corporate Cards

Should you have any queries regarding the changes, kindly write to us at [email protected].

We thank you for your patronage and understanding.

Regards,

RAKBANK

19/12/2019

Dear Customer,

As per internal policy and Central Bank of UAE regulatory requirements, the Banks are required to maintain and update the Know Your Customer (KYC) documents for all its customers, both individuals and business entities, from time to time.

Accordingly we request you to update your KYC documents with us by submitting the following:

• Copy of your valid Trade License
• Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) forms. These forms are available in the below links for you to print and submit to us duly filled in and signed. 
   
  1. Click here for further information about FATCA Act
  2. Click here for further information about CRS
• Sanctions declaration letter (Download form, and print on your company letter head and duly signed and stamped).
• Self-Attested copy of signatory (ies) valid Emirates ID

In order for us to serve you better and to avoid any hindrance in account operations, we sincerely urge you to update your KYC documents latest by 31st December’19, through any of the following modes:

• Submit to your Relationship Manager
• Submit at a RAKBANK Branch nearest to you
• Send an e-mail to your Relationship Manager from your e-mail address registered with us

Once the above documents have been submitted, your Relationship Manager would get in touch with you for further information as may be required for updating our internal KYC records on your business.

Please also ensure that your Trade License information is updated in our records at any point of time.

The Bank reserves the right to close or freeze non-KYC compliant accounts.
 
For additional details you may kindly get in touch with your account Relationship Manager.
 

Regards
 
RAKBANK BUSINESS BANKING

17/12/2019

Dear Customer,

Kindly note that our Service & Price Guide for Personal Accounts & Remittances will be revised effective 17^th January 2020.
 
Please click here to view the revised Service & Price Guide for Conventional Accounts.

Please click here to view the revised Service & Price Guide for RAKislamic Accounts.

We thank you for your patronage and understanding.

Regards,

RAKBANK 

12/12/2019

Dear Customer,

We regret to inform you that the Cheque Image Inquiry option on our Digital Banking channel will not be available temporarily from 5:00 PM Thursday, 12^th December 2019 till 1:00 PM Friday, 13^th December, 2019 due to a system upgrade. 

Thank you for your understanding.

Regards,

RAKBANK

21/11/2019

Dear Customer,

Thank you for banking with RAKBANK.

In order to provide you with the highest standards of service, please note that we are carrying out a renovation activity at our Emaar Branch, Dubai from 28^th November 2019 to 7^th December 2019. 

During this time you may visit our Marina Diamond Branch located next to the Horizon towers, Marina, Dubai or Al Quoz Branch, located next to Al Habtoor Motors, Sheikh Zayed Road (closest to Emaar branch) for your banking requirements. You can also visit our  Ibn Battuta Mall Branch  which is open 7 days a week from 10 am - 9 pm (Saturday to Thursday) & 2 pm – 9 pm (Friday).

To locate any RAKBANK branch of your choice, please click here.

The Emaar branch will reopen for business from 8^th December 2019. Should you have any other queries, please feel free to call us on 04 2130000.

We thank you for your understanding in this matter and apologize for any inconvenience caused.
 
Regards,

RAKBANK 

07/11/2019

Dear Customer,
 
Thank you for banking with RAKBANK.
 
We are enhancing our banking systems to serve you better and we request you to kindly take note that our Credit Card payment service on Digital Banking, ATM & Phone Banking will not be available between 3:00 AM to 5:30 AM on Friday, 8th November 2019 due to the system upgrade.

We regret the service interruption and thank you for your understanding.
 
In case of any queries during the affected time, please call us on 04 2130000.
 
Assuring you of our best services.
 
Regards,

RAKBANK

31/10/2019

Dear Customer,
 
Kindly note that the Over Limit & the International Transaction fees on our Credit & Debit Cards Service and Price Guides will be revised effective 1st January 2020.
 
Please click here to view the revised Conventional Service & Price Guide.
Please click here to view the revised Islamic Service & Price Guide.

We thank you for your patronage and understanding.

Regards,

RAKBANK Team
 

01/10/2019

Dear Customer,
 
To enable us send your Tax Invoice / Credit Note, we require you to update your details on our records.
 
If you hold a Personal Account with us, we urge you to update your email ID at the earliest to allow us send you the details.
 
If you are a Business Customer and hold a company account with us, please update your email ID and other records such as Tax Registration No & Trade License where applicable at the earliest. 
 
We thank you for your continued patronage.
 
Regards,

RAKBANK

19/09/2019

Dear Customer,

To serve you better, we are enhancing our Banking systems. Our services related to Accounts, Debit Cards, Credit Cards and Prepaid Cards across our channels (ATMs, Digital Banking, Website, and IVR) will not be available on Saturday 21^st September 2019 from 2:30 am to 6:00 am .

Transactions and payments will also be unavailable during that time. 

We regret the service interruption and thank you for your understanding.

In case of any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

10/09/2019

Dear Customer,

In our endeavor to provide you with an environment of safe and secure banking, we had previously advised you about “Magic Pen” (Pen with Erasable Ink) method used by fraudsters, posing as bank representatives to dupe customers. This fraudulent activity appears to be continuing and hence we wish to reiterate the precautions that you need to take to safeguard yourself from such fraudsters.

These fraudsters ask customers to complete the Loan / Credit Card applications and request for a cheque from you to be used as “Security Cheque”. The fraudster fills up the details on the cheque in your presence using his magic pen and requests you to sign the cheque.

Subsequently, the details of beneficiary and amount in the cheque are altered since it was filled up with the magic pen, which allows the details entered to be erased without a trace.  The cheque is then encashed by fraudsters using assistance of third parties.

What should you do if you are approached by a representative of a bank selling a Credit Card or Personal Loan?

• Please ask the representative to identify himself and check his photo ID card issued by the bank. 
• Do not hand a blank security cheque.  Please fill in all details in the cheque including name of the beneficiary (which should be the bank’s name) and amount with your own pen.
• Do not use the pens provided by the other party to fill in details of the cheque or loan / card documents.
• If in doubt contact the concerned bank on their land line and confirm that the representative indeed works for the bank he claims to represent.

Further, kindly note that the Bank will never ask you to share your banking credentials or log in to an email link to claim a prize, refund or update your account details to avoid closure. Please do not respond with such information to any email, SMS or WhatsApp message claiming to be from the bank. 

For any queries kindly call our 24X7 Contact Centre at 04-2130000 or email us at [email protected].

Be aware. Be Secure. 

Thank you for banking with RAKBANK. 

Regards,

RAKBANK

22/08/2019

Dear Customer,

To serve you better, we are enhancing our Banking systems. Our services related to Accounts, Debit Cards, Credit Cards and Prepaid Cards including any transactions across our channels (ATMs, Digital Banking, website, and IVR) will be unavailable on Saturday 24th August 2019 from 2:30am to 6:00am.

We regret the service interruption and thank you for your understanding.

In case of any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

31/07/2019

Dear Customer,

Further to the Central Bank of UAE announcement of system integration at Al Masraf Bank (ABIN), please note that ABIN will not participate in any clearing or payment through the relevant systems between Thursday, 1^st August 2019 & Saturday, 3^rd August 2019.

Based on the above, please note the following impact on the cheques that will be received by RAKBANK during the said period:

• All cheques or direct debit system payments drawn on ABIN, for payment to your accounts or your RAKBANK loan/finance received between Thursday, 1^st August 2019 & Saturday, 3^rd August 2019 will be cleared on 4^th August, 2019. No charges will be applied for the change in clearance date. 
   
• Any cheque received at any of our branches, ATMs, or drop boxes during the same period will be presented for clearance on 4^th August, 2019.

We will work on ensuring that minimal impact of the above integration affects our customers. For any further queries, please do not hesitate to contact us on 04-2130000 or write to us at [email protected].

Assuring you of our best attention at all times.

Regards,
RAKBANK

30/05/2019

Dear Customer,

At the very outset, we thank you for your continued support. 

Please note that our Service & Price Guide for Wholesale Banking will be revised effective 1^st July 2019. 

Please click here to view.

We thank you for your patronage and understanding.

Regards,

RAKBANK

01/05/2019

Dear Customer,
 
Thank you for banking with RAKBANK.
 
Please note that the Central Bank of the UAE has recently advised that all customers are required to update their valid Emirates ID details with the Bank, if not already updated.
 
You can conveniently update your Emirates ID details through any of the following channels: 

• SMS to 7010 in the following format:
  <EID>space<Emirates ID number>Space<Expiry date>
  E.g. EID 784198225148414 14122017
• RAKBANK Digital Banking service:
  Log in ⇒ Service Requests ⇒ General Requests ⇒ Update Personal Details
• Branches or Phone Banking:
  You can also visit any of our Branches or contact us at 600544049 to update your Emirates ID details

We urge you to promptly update your Emirates ID details to avoid any disruptions to your Debit Card, Credit Card & Direct Debit services with RAKBANK. 

Should you have any queries, please feel free to call us on 04 2130000, chat with us on www.rakbank.ae, or email us to [email protected]. 

Regards,

RAKBANK

15/04/2019

Dear Customer,

Please note there are changes to the Service & Price guide for Business Account Services effective 1^st May 2019.
 
Click here to view the detailed Conventional Business Account Service and Price Guide.

Click here to view the detailed Islamic Business Account Service and Price Guide.
 
Thank you for your continued patronage.
 
Regards,
RAKBANK Business Banking