Customer Notice Board
Service Downtime - 4 November 2022
02/11/2022
Dear Customer,
Thank you for banking with RAKBANK.
Please note that due to a planned maintenance activity at the Sharjah Electricity and Water Authority (SEWA) on Friday 4th November, 2022, SEWA payment services through our Digital Banking and IVR will not be available from 9:00am to 11:00am.
We request you to take note and if required, pay your utility bill(s) in advance to avoid any inconvenience during the affected time.
We regret the service interruption and thank you for your understanding.
For further clarification, please call us on 04-2130000 from 9:00am to 6:00pm or chat with us live on our website.
Assuring you of our best services at all times.
Regards,
RAKBANK
Service Downtime - 29 and 30 October 2022
29/10/2022
Dear Customer,
Thank you for banking with RAKBANK.
Please note that due to a planned maintenance activity at the Federal Electricity and Water Authority (FEWA) and Etisalat, the following services will not be available on our Digital Banking, IVR, and ATM/EDM’s.
- FEWA Utility Bill Payment:
Saturday 29th October 2022 from 02:00 PM till Sunday 30th October 2022 at 08:00 AM - SALIK Account Recharge:
Sunday 30th October 2022 from 02:00 AM to 10:00 AM
We request you to take note and if required, pay your utility bill(s) and top up your SALIK in advance to avoid any inconvenience during the affected time.
We regret the service interruption and thank you for your understanding.
For any queries, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Reopening of our Khalidiya Branch in Abu Dhabi
18/10/2022
Dear Customer,
Thank you for banking with RAKBANK.
We are delighted to inform you that we will be re-opening our Khalidiya Branch in Abu Dhabi in a prime new location on 25/10/2022.
Hence, we cordially invite you to experience a whole new world of innovation, security, benefits and features with our ‘Simply Better’ Banking Solutions.
Our new location is at:
Unit No. 01 and 02
United Square – Oasis Tower
Zayed 1st Road
Khalidiya Area, Abu Dhabi
Click here to find our new location through Google Maps
Please note that the Branch timings are from Monday to Thursday & Saturday 8am to 3pm. Friday 7.30am to 12.30pm. The Branch is closed on Sunday.
Our cheque deposit cut off time for clearing through the new location ATM/EDMs is 7:00am.
All cheques deposited after the cut off time will be cleared in the next working day.
For any further clarifications, call us on 042130000 from 9:00am to 6:00pm. You may chat with us on our website.
Assuring you of our best services at all times.
Regards,
RAKBANK
Branch Closure
17/10/2022
Dear Customer,
Thank you for banking with RAKBANK.
In line with your feedback and to continue simplifying and improving your experience, we have significantly enhanced our digital banking with more than 120 services to be discovered.
Click here for Personal services.
Click here for Business services.
With these improvements, we have seen a significant shift of customers towards digital channels for their transactions and services.
Hence, we advise you of the permanent closure of the following Branches:
Branch Name |
Closure Date |
Nearest Branch |
Estimated time to the nearest Branch |
---|---|---|---|
Al Madinah Branch - Ras Al Khaimah |
15/12/2022 |
Al Nakheel Branch - Ras Al Khaimah |
5 minutes |
Al Rams Branch - Ras Al Khaimah |
15/12/2022 |
Shaam Branch - Ras Al Khaimah |
10 minutes |
Kalba Branch – Sharjah |
15/12/2022 |
Fujairah Branch – Fujairah
|
10 minutes
|
Sheikh Zayed Road Branch – Dubai |
15/12/2022 |
Al Quoz Branch – Dubai
|
7 - 10 minutes
|
Oud Metha Branch – Dubai |
15/12/2022 | Deira Maktoum Branch – Dubai | 7 - 10 minutes |
IBN Battuta Branch – Dubai |
15/12/2022 | Emaar Branch – Dubai | 10 minutes |
Tourist club Branch - Abu Dhabi |
15/12/2022 | Khalidiya Branch - Abu Dhabi | 5 minutes |
Note: Your IBAN and account details will remain unchanged and you may visit digital banking, ATM’s or any of our other branches for your banking needs.
Please click here to locate our Branches, ATMs and EDMs. Furthermore, we have increased the daily withdrawal and deposit limits across all our ATMs / EDMs to meet your cash and liquidity requirements.
For any queries, contact us on 04-2130000 from 9:00am to 6:00pm or chat with us on www.rakbank.ae
If you’re not yet registered for Digital Banking, please click here for registration & enjoy seamless banking experience.
We value your relationship and assure you of our best services at all times.
Regards,
RAKBANK
Service Downtime - 17 October 2022
14/10/2022
Dear Customer,
To serve you better, we are enhancing our banking systems on Monday 17th October, 2022 from 1:00am to 4:00am.
During this time, the below services will not be available on Digital Banking:
- OECD (Organization for Economic Cooperation and Development)
- Direct Debit advice enquiry
- Islamic finance enquiry
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Service Downtime - 13 October 2022
13/10/2022
Dear Customer,
Please note that UAE Central Bank will be having a maintenance activity for the Instant Payment services (IPI) on Thursday 13th October, 2022 from 4:00pm to 5:00pm.
During this time the Instant Payment services (IPI) through the Digital Banking will not be available. However you may continue to use the regular fund transfer service (FTS).
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Service Downtime - 8 October 2022
06/10/2022
Dear Customer,
To serve you better, we are enhancing our banking systems.
Our Quick Apply option for Business Account opening through RAKBANK portal will not be available on Saturday 8th October, 2022 from 12:00am to 01:40am
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Service Downtime - 2 October 2022
30/09/2022
Dear Customer,
Thank you for banking with RAKBANK.
Please note that UAE Central Bank will be having a maintenance activity for the following services:
- UAESWITCH system on Sunday 2nd October, 2022 from 5:00am to 7:00am.
During this time, RAKBANK customers will not be able to perform Cash Withdrawals & Balance Inquiry on other Bank ATMs. You can still perform withdrawals and deposits via our RAKBANK ATMs/EDMs.
Click here for the updated list of ATMs/EDMs available near you.
- Instant Payment services (IPI) on Sunday 2nd October, 2022 from 8:00am to 8:00pm.
During this time you may face interruption on fund transfers to other UAE Banks through the Digital Banking.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Discontinuation of e-Dirham as a payment option
30/09/2022
Dear Customer,
Thank you for banking with RAKBANK.
Please note that the ‘e-Dirham’, which is currently being used for fee payments to all government sectors within UAE, will be discontinued effective 30th November 2022.
Customers can continue paying the fees for government services by using other widely accepted payment methods and channels, including our RAKBANK Debit and Credit Cards, along with our Digital Banking solutions.
We would like to invite you to discover a whole new world of benefits and features with our safe, easy, and ‘Simply Better’ Banking Solutions, by visiting our website.
For any further clarifications, call us on 042130000 from 9:00am to 6:00pm. You may also chat with us on our website.
Assuring you of our best services at all times.
Regards,
RAKBANK
Service Downtime - 18 September 2022
16/09/2022
Dear Customer,
Thank you for banking with RAKBANK.
Please note that the UAE Central Bank will be having a maintenance activity for the following services:
- UAESWITCH system on Sunday 18th September, 2022 from 5:00am to 7:00am.
During this time, RAKBANK customers will not be able to perform Cash Withdrawals and Balance inquiry on other Bank’s ATMs. You can still perform all types of transactions via our RAKBANK ATMs/EDMs.
Click here for the updated list of ATMs/EDMs available near you.
- Instant Payment services (IPI) on Sunday 18th September, 2022 from 8:00am to 8:00pm.
During this time you may face interruption on the Instant Payment services (IPI) through the Digital Banking.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK