Customer Notice Board

19/08/2021

Dear Customer,

To serve you better, we are enhancing our banking systems on Saturday 21st August 2021 from 12:00 AM to 06:00 AM.

During this time, there may be delays or interruptions in the following services:

• Account services i.e. Personal Information update, Cheque book request, Electronic funds transfer, Cheque processing, High Value transaction, etc.
• Digital Banking services i.e. Fund transfer, Beneficiary addition, etc.
• Insurance services i.e. Insurance premium payment, etc.
• Mobile cash services from Digital Banking.

In view of the above, we request you to refrain from using any of the services above during the mentioned period.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

30/06/2021

Dear Customer,

We regret to inform you that Khalidiya Branch will be closed temporarily from July 1^st 2021 until further notice for maintenance work. We apologize for the short notice and any inconvenience caused.

During this time, you may use our Digital Banking services for your banking requirements, or visit our nearest branch – Tourist Club Branch, opposite Abu Dhabi Mall for other banking needs. 

Our ATM / EDM continue to be available at the Branch lobby for all other transactions.

Kindly note that all cheques deposited in EDM will be processed within 3 days. 

We sincerely appreciate your understanding and cooperation.

Regards,

RAKBANK

14/06/2021

Dear Customer,
 
Thank you for banking with RAKBANK. 
 
As per the Central Bank of UAE regulatory requirements & internal policy, RAKBANK is required to maintain and update “Know Your Customer” (KYC) documents for all its customers.

In view of this, we urge you to submit the following documents to update your KYC records at the earliest for your Personal Account or any other product held with us to ensure uninterrupted banking services.
 

1. Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) form to be filled and duly signed. (Click here to download the FATCA/CRS form)
2. Sanctions declaration letter (Click here to download).
3. Your Self-Attested copy of valid Emirates ID, Passport copy with Address page and Valid Visa.
4. Further, you are required to clear unpaid charges if any, that may have accrued on your account due to non-maintenance of balance or any other charges.

Please treat this email as an urgent reminder to update your KYC documents immediately to avoid any inconvenience in your account operations or product usage. Kindly note that in the event of failure to submit the complete and signed forms and documents on or before 30^th June 2021, the Bank will exercise its rights to close or restrict the non-compliant account / product & block the channels 

You may submit your forms duly completed and signed with the documents through any of the following modes:

1. Send an email on pbfatcacrs@rakbank.ae from your registered e-mail address mentioning your full name as per the Bank’s records on the subject line. Please note that any document or form received from non-registered email ID will be rejected.
2. Submit your filled and signed forms along with the necessary documents at your nearest RAKBANK Branch.

Once the above documents have been submitted, we may get in touch with you for further information as may be required for updating our internal KYC records, and we request your kind support in this matter.

Click here for further information about FATCA.

Click here for further information about CRS.

Please ignore this email if you have already submitted the form and the documents to the Bank. 

Regards,

RAKBANK

03/06/2021

Dear Customer,

To serve you better, we are enhancing our banking systems on Friday 4^th June 2021 from 02:00 am to 05:00 am and on Saturday 5^th June 2021 from 01:00 am to 05:00 am.

During the downtime on 4^th June 2021, you may encounter a disruption in our services for Utility Bill Payments across our channels (Digital Banking, IVR and ATM/EDM) and RakMoneyTransfer service on Digital Banking.

On 5^th June 2021 the below services will not be available on Digital Banking:

• Direct Debit history enquiry
• Islamic Finance enquiry 
• Credit Card services
• CRS update

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK
 

31/05/2021

Dear Customer,
 
Thank you for banking with RAKBANK.

Due to regulatory guidelines issued for payments or transfers to Canada, effective 31^st May 2021, customers are required to input the complete beneficiary address prior to completion of the request. This is mandatory for all payments to Canada only and the payment may be declined or delayed in absence of the complete address.

Please note that the information given below is for payments sent to Canada only and does not impact any other remittances.  

The existing Electronic Fund Transfer (EFT) request form available on our website has been revised to this effect. For forms submitted at any of our branches, please input the complete beneficiary address on the field designated on the form for payments destined to Canada. 

For request via Digital Banking to remit funds to Canada, please select the reason for payment using the drop down available as this remains unchanged. After this, click on “Add New Reason” & type out the beneficiary’s physical address in the adjacent free text field, click here for pictorial.

We would like to confirm that this is a temporary approach, and the Bank will communicate on the changes made to Digital Banking in due course to improve your journey. 

We thank you for your continued support and assure you of our best services at all times.

Regards,

RAKBANK 

20/05/2021

Dear Customer,

Thank you for Banking with RAKBANK.

To serve you better, we are enhancing our banking systems on Saturday 22^nd May, 2021 from 12:00am to 2:00am.

During this time, you may encounter a disruption in our services across the following channels:

• Digital Banking
• IVR
• Our ATM & EDM Network 
• Our Point of Sale (POS) network i.e. our Credit and Debit Card merchant payments
• Prepaid Self Care portal on our website

We regret the inconvenience. For any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services all time.

Regards,

RAKBANK

07/05/2021

Dear Customer,

To serve you better, we are enhancing our banking systems on Friday 7^th May 2021 from 04:00am to 05:00am.

During this time, you may encounter a disruption in our Utility Bill Payment & Credit Card services across our channels. 
 
We regret the inconvenience. For queries during the affected time, please call us on 04-2130000.

Assuring you of our best services all time.

Regards,
RAKBANK

30/04/2021

Dear Customer,

To serve you better, we are enhancing our banking systems on Friday 30^th April 2021 from 04:00am to 05:00am.

During this time, you may encounter a disruption in our Card Payment Services at Points of Sale and across our channels (Digital Banking, IVR & ATM/EDM). 

We regret the inconvenience. For queries during the affected time, please call us on 04-2130000.

Assuring you of our best services all time.

Regards,
RAKBANK

21/03/2021

Dear Customer,

Regretfully, we do not appear to have received a response, despite reminders from the Bank, regarding the submission of the Common Reporting Standard (CRS) which we are required to maintain as per the regulatory guidelines of the Central Bank of the UAE.

Kindly click here to download the CRS & FATCA form and request you to submit the same to us duly completed on or before 25/03/2021 (“the Due Date”) through any of the below channels:

• Email to us at crsfatca@rakbank.ae (mention your account name in the subject line) or alternately email your Relationship Manager;
• Submit the form at any RAKBANK Branch.

In the event that the required information and documents are not submitted by 25/03/2021, please note that the Bank will be constrained to block usage of channels for the aforementioned account(s).

Subsequently, and in the event the required documents are not received by 25/04/2021 (“Due Date”), we shall have no option but to close the aforementioned account(s) in accordance with the Terms and Conditions governing the account(s) and the requirements of the Central Bank of the UAE.

Please therefore consequently arrange to close the Account(s) and transfer the available balances to alternative non-RAKBANK accounts, on or before 30 days from the date of the SMS sent.

In such circumstances:

1. Please refrain from transacting on the account(s) and return all unused cheque leaves and Debit Card(s) to us for destruction.
2. Please note any cheques presented prior to the Due Date will be returned with reason “Insufficient Funds” in case you do not maintain sufficient balances in your account(s).
3. Any funds remaining in the account(s) after the Due Date shall be forwarded by manager’s cheque to your address as per RAKBANK’s records after deducting the outstanding amounts due to RAKBANK.
4. Please note that any cheques presented after the Due Date will be returned stating the reason as “Account Closed”.
5. Any banking facilities granted to you will be withdrawn and no further drawings will be processed under such banking facilities from the date of this email.
6. If you have existing credit card(s), the same shall be cancelled from the date of this email. In case you have any outstanding under your credit card(s), RAKBANK will place a lien on the account for the equivalent amount till such time that you settle the outstanding amount else RAKBANK will set-off such outstanding against the amount held under lien. Please note you will continue to be liable to pay any residual outstanding amount after such a set-off.
7. If you hold any investment products with RAKBANK, you are requested to either surrender or transfer the same out of RAKBANK prior to the Due Date.
8. If you hold Personal / Mortgage / Auto Loan(s) &/or Insurance products through RAKBANK, kindly note that the funding account shall be retained but the transactions shall be restricted to servicing the payment commitments towards these products. You are advised to maintain sufficient balances in the account to meet the payment commitment(s). Please note the account will be closed once the payment commitments towards the above-mentioned products are paid / settled in full.
9. If you hold any Wakala / Fixed Deposit account(s) with RAKBANK, note that there will be no further renewal of these deposit accounts. Upon maturity, the proceeds will be paid to you as per your disposal instructions or by manager’s cheque to your address as per RAKBANK records. Alternatively, you may prematurely close the above-mentioned deposit account(s) subject to payment of applicable charges.
10. In case of any Trade / Labour Guarantee(s) provided pursuant to your request are still outstanding, kindly note that all securities including Wakala / Fixed Deposit(s) and Cash Margin(s) will remain operative and will be retained until receipt of written consent for cancellation of such trade / labour guarantee(s) from the beneficiary along with the original trade / labour guarantee itself. Following receipt of the aforementioned written consent for cancellation and the original labour guarantee(s), the securities will be cancelled and the proceeds will be paid to you as per your disposal instructions or by manager’s cheque to your address as per RAKBANK’s records after deduction of any charges and commission incurred relating to the trade / labour guarantee(s).

RAKBANK will not be liable for any claim, expense, cost or action whatsoever brought by any third parties against you or against RAKBANK in relation to or arising out of the closure of your Accounts with us and you agree to defend and keep RAKBANK fully indemnified in relation to any such claims, expenses, costs or actions.

We appreciate your co-operation in this regard.

Regards,

RAKBANK Business
 

16/03/2021

Dear Customer,

Thank you for banking with RAKBANK.

To serve you better, we are enhancing our banking systems on Saturday 20^_th March, 2021 from 2:00am to 6:00am.

During this time, you may encounter a disruption in our services across the following channels:

• Digital Banking
• IVR
• Our ATM & EDM Network 
• Our Point of Sale (POS) network i.e. our Credit and Debit Card merchant payments.
• Prepaid Self Care portal on our website.

We regret the inconvenience. For any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services all time.

Regards,
RAKBANK

10/03/2021

Dear Customer,

Thank you for Banking with RAKBANK.

To serve you better, we are enhancing our banking systems on Saturday 13^_th March, 2021 from 12:00am to 2:00am.

During this time, you may encounter a disruption in our services across the following channels:

• Digital Banking,
• IVR
• Our ATM & EDM Network 
• Our Point of Sale (POS) network i.e. our Credit and Debit Card merchant payments.
• Prepaid Self Care portal on our website.

We regret the inconvenience. For any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services all time.

Regards,
RAKBANK

04/03/2021

Dear Customer,

To serve you better, we are enhancing our banking systems. 

Our Credit Card services and Islamic Finance enquiry options on Digital Banking will not be available from 01:00am to 05:00am on Saturday, 6^th March 2021.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

09/02/2021

As part of our constant endeavor to enhance your banking experience, we offer WPS and non-WPS Salary Payments through Digital banking to allow you to pay your employees swiftly and conveniently without the hassle of visiting a branch.

Listed below are some of the benefits of this feature:

• Low charges & quick  processing 
• Reduced Cash Handling 
• Avoid visits to  Branches
• Pay your employees on time 
• Make multiple salary payments through the file upload option in one go.
• Make various types of compensation payments like Bonus, Allowances, End of Service Benefit (EOSB), etc…
• Recurring outstanding payment option is available for Non-WPS payment; avoid file creation or data entry monthly

And there’s more!

Effective 1st April 2021,

• We are aligning our WPS and Non-WPS charges through Digital Banking and Branches
• No RAKBANK charges will be levied for Salary payment within RAKBANK that are made through Digital banking
• Click here to view the Conventional revised WPS payment charges effective 1st April 2021.
• Click here to view the Islamic revised WPS payment charges effective 1st April 2021.

   

How to register for WPS on Digital Banking?

WPS option will enabled for salary file upload by next working day.

How to make WPS payment through Digital banking?

You can also use our simple SIF (Salary Information File) converter available on our website or click here for download the SIF converter.

How to make Non WPS payment through Digital Banking?

Click here for Non WPS  file creation guide.

Files uploaded before 3 p.m. on working day will be processed on the same day.

For more details contact your Relationship Manager.

Conditions apply.

19/01/2021

Dear Customer,

Thank you for banking with RAKBANK.

As per the Central Bank of UAE regulatory requirements & internal policy, RAKBANK is required to maintain and update “Know Your Customer” (KYC) documents for all its customers.

In view of this, we urge you to submit the following documents to update your KYC records at the earliest for your Personal Account or any other product held with us to ensure uninterrupted banking services.

• Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) form to be filled and duly signed. (Click here to download the FATCA/CRS form)
• Sanctions declaration letter (Click here to download).
• Your Self-Attested copy of valid Emirates ID, Passport copy with Address page and Valid Visa.
• Further, you are required to clear unpaid charges if any, that may have accrued on your account due to non-maintenance of balance or any other charges.

Please treat this as an urgent reminder to update your KYC documents immediately to avoid any inconvenience in your account operations or product usage.

Kindly note that in the event of failure to submit the complete and signed forms & documents on or before 31st March 2021, the Bank will exercise its rights to close or restrict the non-compliant account or product.
 
You may submit your forms duly completed and signed with the documents through any of the following modes:

• Send an email on pbfatcacrs@rakbank.ae from your registered e-mail address mentioning your full name as per the Bank’s records on the subject line. Please note that any document or form received from non-registered email ID will be rejected.
• Submit your filled & signed forms along with the necessary documents at your nearest RAKBANK Branch.

Once the above documents have been submitted, we may get in touch with you for further information as may be required for updating our internal KYC records, and we request your kind support in this matter.

Click here for further information about FATCA 
Click here for further information about CRS

Please ignore, if you have already submitted the form and the documents to the Bank.

Regards,

RAKBANK

17/12/2020

Dear Customer,

Salik is enhancing their systems between 10 PM Thursday, 17^th December, 2020 to 2 AM , Friday, 18^th December,2020.

During this time, you may encounter a temporary disruption while making a Salik Payment across our Digital channels (Digital Banking, IVR & ATM/EDM). 

We regret the inconvenience. For queries during the affected time, please call us on 04-2130000.

Assuring you of our best services  all time.

Regards
RAKBANK

15/12/2020

Dear Customer,

Thank you for banking with RAKBANK.

Following an instruction issued by Higher Sharia Authority (HSA) of UAECB, the term “late payment fee” has been revised to “Donation Amount” as per your Finance contracts.

This change is being made to be in compliance with Sharia requirements effective on January 1^st, 2021.

Kindly note that the Standard Terms and Conditions governing your existing contracts / agreement / facilities shall remain in full force. The details of the changes apply to the below mentioned Finances which you can view on the corresponding links/PDFs herein.

• Salam Personal Finance
• Ijarah Home Finance
• Murabaha Auto Finance
• Ijarah Auto Refinance
• Murabaha Credit Card
• Salam Business Finance
• Ijarah Asset Based Finance
• Murabaha Asset Based Finance
• Murabaha Overdraft and Term Finance
• Service Ijarah Finance Against Rental
• Ijarah Commercial Real Estate Financing
• RAKislamic Trade
• Standard Terms and Condition Applicable for Sharia Compliant Facilities 

Should you have any queries, please call us on 04-2130000 or reach out to your Relationship Manager.

We thank you for your continued patronage and assure you of our best attention at all times.

Regards,
 
RAKislamic

27/10/2020

Dear Customer,

Thank you for banking with RAKBANK.

Following a review of our business, we advise that effective 1^st January 2021, the daily interest calculation convention on personal accounts and deposits will be revised from 360 days to 365 days. 

This change is being made as per the related terms & conditions of accounts and deposits and in line with market industry practice. 

Kindly note that all deposits and lending interest rates are subject to change, at RAKBANK’s sole discretion, and are always available and updated on our website for your ready reference.

Should you have any queries, please call us on 04-2130000 or reach out to your Relationship Manager.

We thank you for your continued patronage and assure you of our best attention at all times.

Regards,

RAKBANK

27/10/2020

Dear Customer,

Thank you for banking with RAKBANK.

Following a review of our business, we advise that effective 1^st January 2021, the daily profit calculation convention on RAKislamic accounts based on Mudaraba as well as fixed deposits (Fawrun, Term Investment Deposit, & Wakala) will be revised from 360 days to 365 days. 

This change is being made as per the related terms & conditions of accounts and deposits and in line with market industry practice.

Kindly note that profit rates on all deposits and finances are subject to change, at RAKBANK’s sole discretion, and are always available and updated on our website for your ready reference.

Should you have any queries, please call us on 04-2130000 or reach out to your Relationship Manager.

We thank you for your continued patronage and assure you of our best attention at all times.

Regards,

RAKislamic

27/10/2020

Dear Customer,

Further to the Central Bank of UAE announcement of system integration at Dubai Islamic Bank (DIB) & Noor Bank, please note that DIB & Noor Bank will not participate in any clearing or payments systems between 28^th October 2020 and 31^st October 2020 (both days inclusive).

Based on the above, please note the following impact on cheques/DDS payments that will be received by RAKBANK during the said period: 

• All cheques drawn on DIB & Noor Bank, for payment to your accounts or your RAKBANK loan/finance received will be presented on 1^st November 2020. 
• All direct debit system payments (DDS) drawn on Dubai Islamic Bank towards your RAKBANK Loan/Finance or other account payments falling from 29^th October 2020 to 31^st October 2020 will be presented on 1^st November 2020.
• All direct debit system payments (DDS) drawn on Noor Bank towards your RAKBANK Loan/Finance or other account payments falling from 28^th October 2020 to 31^st October 2020 will be presented on 1^st November 2020.
• Any cheque received at any of our branches, ATMs/EDMs, or Drop Boxes during the same period will be presented for clearing on 1^st November 2020.

Please note that no charges will apply for the change in clearing dates.

We will work on ensuring that minimal impact of the above integration affects our customers. For any further queries, please do not hesitate to call us on 04-2130000 or chat with us through our Digital Banking platform or website.

Assuring you of our best attention at all times.

Regards, 

RAKBANK

14/10/2020

Dear Customer,

To serve you better, we are enhancing our banking systems. 

Kindly note that some of our services including Credit Card services & Islamic Finance enquiry options on Digital Banking will not be available from 01:00am to 05:00am on Saturday, 17^th October 2020.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK