Customer Notice Board

١٩/١٢/٢٠١٩

Dear Customer,

As per internal policy and Central Bank of UAE regulatory requirements, the Banks are required to maintain and update the Know Your Customer (KYC) documents for all its customers, both individuals and business entities, from time to time.

Accordingly we request you to update your KYC documents with us by submitting the following:

• Copy of your valid Trade License
• Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) forms. These forms are available in the below links for you to print and submit to us duly filled in and signed. 
   
  1. Click here for further information about FATCA Act
  2. Click here for further information about CRS
• Sanctions declaration letter (Download form, and print on your company letter head and duly signed and stamped).
• Self-Attested copy of signatory (ies) valid Emirates ID

In order for us to serve you better and to avoid any hindrance in account operations, we sincerely urge you to update your KYC documents latest by 31st December’19, through any of the following modes:

• Submit to your Relationship Manager
• Submit at a RAKBANK Branch nearest to you
• Send an e-mail to your Relationship Manager from your e-mail address registered with us

Once the above documents have been submitted, your Relationship Manager would get in touch with you for further information as may be required for updating our internal KYC records on your business.

Please also ensure that your Trade License information is updated in our records at any point of time.

The Bank reserves the right to close or freeze non-KYC compliant accounts.
 
For additional details you may kindly get in touch with your account Relationship Manager.
 

Regards
 
RAKBANK BUSINESS BANKING

١٧/١٢/٢٠١٩

Dear Customer,

Kindly note that our Service & Price Guide for Personal Accounts & Remittances will be revised effective 17^th January 2020.
 
Please click here to view the revised Service & Price Guide for Conventional Accounts.

Please click here to view the revised Service & Price Guide for RAKislamic Accounts.

We thank you for your patronage and understanding.

Regards,

RAKBANK 

١٢/١٢/٢٠١٩

Dear Customer,

We regret to inform you that the Cheque Image Inquiry option on our Digital Banking channel will not be available temporarily from 5:00 PM Thursday, 12^th December 2019 till 1:00 PM Friday, 13^th December, 2019 due to a system upgrade. 

Thank you for your understanding.

Regards,

RAKBANK

٢١/١١/٢٠١٩

Dear Customer,

Thank you for banking with RAKBANK.

In order to provide you with the highest standards of service, please note that we are carrying out a renovation activity at our Emaar Branch, Dubai from 28^th November 2019 to 7^th December 2019. 

During this time you may visit our Marina Diamond Branch located next to the Horizon towers, Marina, Dubai or Al Quoz Branch, located next to Al Habtoor Motors, Sheikh Zayed Road (closest to Emaar branch) for your banking requirements. You can also visit our  Ibn Battuta Mall Branch  which is open 7 days a week from 10 am - 9 pm (Saturday to Thursday) & 2 pm – 9 pm (Friday).

To locate any RAKBANK branch of your choice, please click here.

The Emaar branch will reopen for business from 8^th December 2019. Should you have any other queries, please feel free to call us on 04 2130000.

We thank you for your understanding in this matter and apologize for any inconvenience caused.
 
Regards,

RAKBANK 

٠٧/١١/٢٠١٩

Dear Customer,
 
Thank you for banking with RAKBANK.
 
We are enhancing our banking systems to serve you better and we request you to kindly take note that our Credit Card payment service on Digital Banking, ATM & Phone Banking will not be available between 3:00 AM to 5:30 AM on Friday, 8th November 2019 due to the system upgrade.

We regret the service interruption and thank you for your understanding.
 
In case of any queries during the affected time, please call us on 04 2130000.
 
Assuring you of our best services.
 
Regards,

RAKBANK

٣١/١٠/٢٠١٩

Dear Customer,
 
Kindly note that the Over Limit & the International Transaction fees on our Credit & Debit Cards Service and Price Guides will be revised effective 1st January 2020.
 
Please click here to view the revised Conventional Service & Price Guide.
Please click here to view the revised Islamic Service & Price Guide.

We thank you for your patronage and understanding.

Regards,

RAKBANK Team
 

٠١/١٠/٢٠١٩

Dear Customer,
 
To enable us send your Tax Invoice / Credit Note, we require you to update your details on our records.
 
If you hold a Personal Account with us, we urge you to update your email ID at the earliest to allow us send you the details.
 
If you are a Business Customer and hold a company account with us, please update your email ID and other records such as Tax Registration No & Trade License where applicable at the earliest. 
 
We thank you for your continued patronage.
 
Regards,

RAKBANK

١٩/٠٩/٢٠١٩

Dear Customer,

To serve you better, we are enhancing our Banking systems. Our services related to Accounts, Debit Cards, Credit Cards and Prepaid Cards across our channels (ATMs, Digital Banking, Website, and IVR) will not be available on Saturday 21^st September 2019 from 2:30 am to 6:00 am .

Transactions and payments will also be unavailable during that time. 

We regret the service interruption and thank you for your understanding.

In case of any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

١٠/٠٩/٢٠١٩

Dear Customer,

In our endeavor to provide you with an environment of safe and secure banking, we had previously advised you about “Magic Pen” (Pen with Erasable Ink) method used by fraudsters, posing as bank representatives to dupe customers. This fraudulent activity appears to be continuing and hence we wish to reiterate the precautions that you need to take to safeguard yourself from such fraudsters.

These fraudsters ask customers to complete the Loan / Credit Card applications and request for a cheque from you to be used as “Security Cheque”. The fraudster fills up the details on the cheque in your presence using his magic pen and requests you to sign the cheque.

Subsequently, the details of beneficiary and amount in the cheque are altered since it was filled up with the magic pen, which allows the details entered to be erased without a trace.  The cheque is then encashed by fraudsters using assistance of third parties.

What should you do if you are approached by a representative of a bank selling a Credit Card or Personal Loan?

• Please ask the representative to identify himself and check his photo ID card issued by the bank. 
• Do not hand a blank security cheque.  Please fill in all details in the cheque including name of the beneficiary (which should be the bank’s name) and amount with your own pen.
• Do not use the pens provided by the other party to fill in details of the cheque or loan / card documents.
• If in doubt contact the concerned bank on their land line and confirm that the representative indeed works for the bank he claims to represent.

Further, kindly note that the Bank will never ask you to share your banking credentials or log in to an email link to claim a prize, refund or update your account details to avoid closure. Please do not respond with such information to any email, SMS or WhatsApp message claiming to be from the bank. 

For any queries kindly call our 24X7 Contact Centre at 04-2130000 or email us at contactus@rakbank.ae.

Be aware. Be Secure. 

Thank you for banking with RAKBANK. 

Regards,

RAKBANK

٢٢/٠٨/٢٠١٩

Dear Customer,

To serve you better, we are enhancing our Banking systems. Our services related to Accounts, Debit Cards, Credit Cards and Prepaid Cards including any transactions across our channels (ATMs, Digital Banking, website, and IVR) will be unavailable on Saturday 24th August 2019 from 2:30am to 6:00am.

We regret the service interruption and thank you for your understanding.

In case of any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

٣١/٠٧/٢٠١٩

Dear Customer,

Further to the Central Bank of UAE announcement of system integration at Al Masraf Bank (ABIN), please note that ABIN will not participate in any clearing or payment through the relevant systems between Thursday, 1^st August 2019 & Saturday, 3^rd August 2019.

Based on the above, please note the following impact on the cheques that will be received by RAKBANK during the said period:

• All cheques or direct debit system payments drawn on ABIN, for payment to your accounts or your RAKBANK loan/finance received between Thursday, 1^st August 2019 & Saturday, 3^rd August 2019 will be cleared on 4^th August, 2019. No charges will be applied for the change in clearance date. 
   
• Any cheque received at any of our branches, ATMs, or drop boxes during the same period will be presented for clearance on 4^th August, 2019.

We will work on ensuring that minimal impact of the above integration affects our customers. For any further queries, please do not hesitate to contact us on 04-2130000 or write to us at contactus@rakbank.ae.

Assuring you of our best attention at all times.

Regards,
RAKBANK

٣٠/٠٥/٢٠١٩

Dear Customer,

At the very outset, we thank you for your continued support. 

Please note that our Service & Price Guide for Wholesale Banking will be revised effective 1^st July 2019. 

Please click here to view.

We thank you for your patronage and understanding.

Regards,

RAKBANK

٠١/٠٥/٢٠١٩

Dear Customer,
 
Thank you for banking with RAKBANK.
 
Please note that the Central Bank of the UAE has recently advised that all customers are required to update their valid Emirates ID details with the Bank, if not already updated.
 
You can conveniently update your Emirates ID details through any of the following channels: 

• SMS to 7010 in the following format:
  <EID>space<Emirates ID number>Space<Expiry date>
  E.g. EID 784198225148414 14122017
• RAKBANK Digital Banking service:
  Log in ⇒ Service Requests ⇒ General Requests ⇒ Update Personal Details
• Branches or Phone Banking:
  You can also visit any of our Branches or contact us at 600544049 to update your Emirates ID details

We urge you to promptly update your Emirates ID details to avoid any disruptions to your Debit Card, Credit Card & Direct Debit services with RAKBANK. 

Should you have any queries, please feel free to call us on 04 2130000, chat with us on www.rakbank.ae, or email us to contactus@rakbank.ae. 

Regards,

RAKBANK

١٥/٠٤/٢٠١٩

Dear Customer,

Please note there are changes to the Service & Price guide for Business Account Services effective 1^st May 2019.
 
Click here to view the detailed Conventional Business Account Service and Price Guide.

Click here to view the detailed Islamic Business Account Service and Price Guide.
 
Thank you for your continued patronage.
 
Regards,
RAKBANK Business Banking

١٤/٠٤/٢٠١٩

Dear Customer,
 
Thank you for banking with RAKBANK. 

We wish to advise that effective 1^st May 2019, the business hours for our Al Qusais branch, located in Dubai will be revised and the branch will operate from Saturday to Thursday, 8:00 AM – 3:00 PM.
 
The Branch will continue to remain closed on Fridays and public holidays as announced by the Central Bank of the UAE.
 
Click here to locate any of our other branches or login to our Digital Banking service to conveniently access a host of banking services without visiting the branch or waiting in queues.  

Please do not hesitate to call us on 04 2130000 or chat with us at www.rakbank.ae for any queries that you may have.

Regards
RAKBANK

١١/٠٤/٢٠١٩

Dear Customer,
 
Thank you for banking with RAKBANK.
 
We are enhancing our banking systems to serve you better and we request you to kindly take note that our Digital Banking, ATM & IVR services will not be available between 2:30 AM till 6:00 AM on Saturday 13^th April 2019 due to the system upgrade.

Further, our Credit, Debit, and Prepaid Card services including transactions & payments will be unavailable during that time.

We regret the service interruption and thank you for your understanding.
 
In case of any queries during the affected time, please call us on 04 2130000.
 
Assuring you of our best services.
 
Regards
RAKBANK

٠٣/٠٤/٢٠١٩

Dear Customer,

RAKBANK is pleased to announce the launch of the National Loan Scheme (NLS), a program that is aligned with the Central Bank of UAE’s initiative to provide debt relief to our eligible* UAE National Loan customers.
 
To know whether you are eligible for the program, please call us on 04-2130000. 

*NLS is open only to UAE National borrowers who had availed loans prior to May 2011, whose repayment amount is greater than 50% of their monthly salary (30% for Pensioners) and the remaining repayment period exceeds 48 months.

Regards,

RAKBANK

٠١/٠٤/٢٠١٩

Dear Customer,

As per Central Bank circular, banks will conduct Al Etihad Credit Bureau (AECB) checks prior to issuing any cheque book for accounts opened from 1st April 2019 and operational for less than 6 months. Please note that if your account is opened before 1st April 2019, the process of issuing cheque book remains unchanged.  
 
AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions to provide accurate Credit Reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE.
 
Based on the above, we wish to advise you of the following changes effective
1st April 2019: 

• The 1st cheque book of 10 leaves is free and will be issued within 6 months of account opening if the applicants AECB report is satisfactory.
• For subsequent cheque books requests, based on eligibility, a 10 or 25 leaf cheque book will be issued and charges as per our published Service & Price Guide will apply.
• Should you have any queries, please call us on 04-2130000. Assuring you of our best services at all times.

Regards,

RAKBANK

٠١/٠٤/٢٠١٩

Dear Customer,

As a participating bank in the region to use and provide data to Al Etihad Credit Bureau (AECB), the bank is required to conduct an AECB check prior to sanction of any credit facility or loan. AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions in order to provide accurate credit reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE.

Additionally, pursuant to the current Central Bank circular pertaining to issuance of cheque books, all banks are now mandated to conduct on Al Etihad Credit Bureau (AECB) check prior to issuance to new clients, with effect from 1st April 2019.

The circular broadly outlines the below: 

• A new client is a customer with a banking relationship of less than 6 months
• The 1st cheque book of 10 leaves will be issued within 6 months if the AECB report is satisfactory
• A second cheque book of 10 leaves may be additionally issued within a period of 6 months, subject to satisfactory account conduct

Please feel free to contact your Relationship Manager or alternatively reach out to us on 04-2130000 in case of any clarifications. Assuring you of our best services at all times.

Regards,

RAKBANK

٣١/٠٣/٢٠١٩

Dear Customer,
 
Pursuant to the current Central Bank circular pertaining to issuance of cheque books, all banks are now mandated to conduct a check on Al Etihad Credit Bureau (AECB) prior to issuance of cheque book to new clients, with effect from 1st April 2019. With respect to use of cheque books, we would also like to encourage usage of our enhanced Digital Banking platform for making payments at your convenience at very competitive pricing.
 
The circular broadly outlines the below:

• A new client is a customer with a banking relationship of less than 6 months
• The 1st cheque book of 10 leaves will be issued within 6 months if the AECB report is satisfactory;
• A second cheque book of 10 leaves may be additionally issued within a period of 6 months, subject to satisfactory account conduct.

AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions in order to provide accurate credit reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE. As a participating bank in the region to use and provide data to Al Etihad Credit Bureau (AECB), we also require to conduct an AECB check prior to sanction of any credit facilities or cheque books to new clients, now.
 
Please feel free to contact your Relationship Manager or alternatively reach out to us on 04-2130000 in case of any clarification. Assuring you of our best services at all times.
 

Regards,

RAKBANK Business Banking