Customer Notice Board
Important information on the daily interest calculation convention on Personal Accounts and Deposits
27/10/2020
Dear Customer,
Thank you for banking with RAKBANK.
Following a review of our business, we advise that effective 1st January 2021, the daily interest calculation convention on personal accounts and deposits will be revised from 360 days to 365 days.
This change is being made as per the related terms & conditions of accounts and deposits and in line with market industry practice.
Kindly note that all deposits and lending interest rates are subject to change, at RAKBANK’s sole discretion, and are always available and updated on our website for your ready reference.
Should you have any queries, please call us on 04-2130000 or reach out to your Relationship Manager.
We thank you for your continued patronage and assure you of our best attention at all times.
Regards,
RAKBANK
Important information on the daily profit calculation convention on RAKislamic Accounts
27/10/2020
Dear Customer,
Thank you for banking with RAKBANK.
Following a review of our business, we advise that effective 1st January 2021, the daily profit calculation convention on RAKislamic accounts based on Mudaraba as well as fixed deposits (Fawrun, Term Investment Deposit, & Wakala) will be revised from 360 days to 365 days.
This change is being made as per the related terms & conditions of accounts and deposits and in line with market industry practice.
Kindly note that profit rates on all deposits and finances are subject to change, at RAKBANK’s sole discretion, and are always available and updated on our website for your ready reference.
Should you have any queries, please call us on 04-2130000 or reach out to your Relationship Manager.
We thank you for your continued patronage and assure you of our best attention at all times.
Regards,
RAKislamic
Impact on Payment Systems - Cheque Clearing due to system integration at Dubai Islamic Bank (DIB) & Noor Bank
27/10/2020
Dear Customer,
Further to the Central Bank of UAE announcement of system integration at Dubai Islamic Bank (DIB) & Noor Bank, please note that DIB & Noor Bank will not participate in any clearing or payments systems between 28th October 2020 and 31st October 2020 (both days inclusive).
Based on the above, please note the following impact on cheques/DDS payments that will be received by RAKBANK during the said period:
- All cheques drawn on DIB & Noor Bank, for payment to your accounts or your RAKBANK loan/finance received will be presented on 1st November 2020.
- All direct debit system payments (DDS) drawn on Dubai Islamic Bank towards your RAKBANK Loan/Finance or other account payments falling from 29th October 2020 to 31st October 2020 will be presented on 1st November 2020.
- All direct debit system payments (DDS) drawn on Noor Bank towards your RAKBANK Loan/Finance or other account payments falling from 28th October 2020 to 31st October 2020 will be presented on 1st November 2020.
- Any cheque received at any of our branches, ATMs/EDMs, or Drop Boxes during the same period will be presented for clearing on 1st November 2020.
Please note that no charges will apply for the change in clearing dates.
We will work on ensuring that minimal impact of the above integration affects our customers. For any further queries, please do not hesitate to call us on 04-2130000 or chat with us through our Digital Banking platform or website.
Assuring you of our best attention at all times.
Regards,
RAKBANK
Important Information - Service Downtime on Digital Banking Services
14/10/2020
Dear Customer,
To serve you better, we are enhancing our banking systems.
Kindly note that some of our services including Credit Card services & Islamic Finance enquiry options on Digital Banking will not be available from 01:00am to 05:00am on Saturday, 17th October 2020.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Important Information - Chat Service Downtime
06/10/2020
Dear Customer,
To serve you better, we are enhancing our banking systems.
Kindly note that our Chat Services on our Digital Banking Channel & website www.rakbank.ae will not be available on Friday 9th October 2020, between 12:00 am to 5:00 am. Further, during this outage, you may encounter a temporary disruption on transactions initiated from Digital Banking Channel.
We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Important information about interest rates on RAKbooster Savings Account
01/10/2020
Dear Customer,
We would like to notify you that interest rates on RAKbooster Savings Account will be revised effective 1st November 2020.
For more details, kindly click here.
We value your relationship and thank you for entrusting RAKBANK with your banking needs.
Regards,
RAKBANK
Important Information on airport transfer service
30/09/2020
Dear Customer,
Thank you for banking with RAKBANK.
We would like to advise that the airport transfer service available on your RAKBANK Credit Card has been revised.
Now your concierge desk contact number is 047047138. Please click here for terms and conditions.
We assure you of our best attention at all times.
Regards,
RAKBANK
Important Information - Service Downtime
16/09/2020
Dear Customer,
To serve you better, we are enhancing our banking systems. Our Account, Credit, Debit and Prepaid Card services across our channels (ATMs, Digital Banking, and IVR) will be unavailable on 19th September 2020 from 1:00am to 6:00am.
Transactions and payments will also be unavailable during that time.
We regret the service interruption and thank you for your understanding.
In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best services.
Regards,
RAKBANK
Cashback Redemption Steps
08/09/2020
Dear Customer,
Thank you for banking with RAKBANK. Our Cashback feature available on your RAKBANK Credit Card* opens up a world of unmatched rewards.
You can redeem the Cashback earned on your RAKBANK Credit Card by simply logging into Digital Banking and placing a service request.(Login - Services - Service Request - Credit Cards - Redeem Cashback)
Credit Card Type | Minimum Redemption Amount |
---|---|
RED Credit Card | AED 100.00 |
Titanium Credit Card | AED 500.00 |
World Credit Card | AED 1,000.00 |
Should you have any queries, please call us on 04 2130000 or chat with us.
Regards,
RAKBANK
*T&C apply
Enhanced RAKBANK Mobile Banking App
06/09/2020
Dear Customer,
RAKBANK is committed to providing you with a world-class banking experience.
Changing times lead to evolving experiences. Keeping you in mind, we are enhancing the RAKBANK Mobile Banking App to improve your banking experience from the safety of your home.
Whats coming:
- Clean, all-new intuitive design with a personalized view.
- Pay bills, send money and everything else you always do - only smoother.
- Quick Biometric balance check - The most convenient way to access your balance without even logging in.
- Discover Products, Amazing Deals, Chat with us Live and locate your nearest ATM/Branches all at your fingertips.
Existing Digital Banking Users
- If you’re already using RAKBANK Digital Banking then you’ll simply need to update the App, and then log in with your existing User ID and Password.
- If you’ve registered for RAKToken it will be taken care of, your existing RAKToken PIN will seamlessly migrate across to the new App. You will not need to re-register.
- No impact on your existing beneficiaries and payees. These will all be in the new App, so you can continue using them as you did before.
New to Digital Banking Users
If you’re new to Digital Banking you’ll first need to Register, in order to create your User ID and Password. This can all be done within the App via the App’s log-in screen.
Manage your finances and bank conveniently from safety of your home with the RAKBANK Mobile Banking App.
Regards,
RAKBANK
Important Information on RED Credit Card
19/08/2020
Dear Customer,
We are delighted to announce that we have revised the RAKBANK RED Mastercard Credit Card features and made it more rewarding and exciting for you. The RED Credit Card now offers you fantastic Cashback in place of discount and a host of other unmatched benefits.
Effective 29/08/2020, you can earn Cashback on your local and international spends and redeem it at your convenience through Digital Banking.
In addition, you also enjoy an exciting range of value-packed features & benefits which include:
- Mastercard contactless Tap & Go.
- RAKfoodie dining benefits.
- Cardless payments with Apple Pay, Samsung Pay, Google Pay, Fitbit Pay, Swatch PAY! and Garmin Pay.
Please note that Cashback must be redeemed within 15 months of accrual, subject to a minimum of AED 100.
We hope you enjoy the savings and benefits of our Cashback rewards.
For any queries, please feel free to call us on 600544049.
We assure you of our best services at all times.
Regards,
RAKBANK
Terms & Conditions apply
Important Information - RAKBANK Branches Network
03/08/2020
Dear Customer,
Thank you for banking with RAKBANK. Our digital transformation has enabled an increasing number of customers to use the Bank’s Digital Banking conveniently and safely for enquiries as well as for over 60 types of service requests.
As a result, the footfall in certain branches has reduced, leading to the restructuring in the Bank’s branch network. Hence, we write to advise you of the Permanent closure of the following Branches:
Closed Branch Name | Location | Branch Closure Date | Accounts coded to New Branch | Location |
---|---|---|---|---|
Al Ras Branch | Dubai | 03-09-2020 | Souq Branch | Dubai |
Mirdiff Branch | Dubai | 03-09-2020 | Al Qusais Branch | Dubai |
Marina Diamond Branch | Dubai | 03-09-2020 | Emaar Branch | Dubai |
Al Quoz Industrial Branch | Dubai | 03-09-2020 | Al Quoz Branch | Dubai |
Dubai Investment Park Branch | Dubai | 03-09-2020 | IBN Battuta Branch | Dubai |
JAFZA Branch | Dubai | 03-09-2020 | IBN Battuta Branch | Dubai |
Sharjah Industrial Branch | Sharjah | 03-09-2020 | Sharjah Rolla Branch | Sharjah |
Khorfakkan Branch | Khorfakkan | 03-09-2020 | Kalba Branch | Kalba |
Al Jazeera Branch | Abu Dhabi | 03-09-2020 | Khalidiya Branch | Abu Dhabi |
Note: Your IBAN & account details will remain unchanged and you may visit any of our other branches for your banking transactions. For details on the location of our branches, please refer to our website.
Please click here to locate ATMs / EDMs within our branches and across off-site locations.
We will also accept cheques through Drop Boxes available in all our Branch lobbies.
We have increased the daily withdrawal and deposit limits across all our ATMs / EDMs to reduce your visits to our Branches and urge you to use these channels for the said services.
Please feel free to call us on our Contact Center number 04-2130000 from 9 am to 6 pm or chat with us any time on our website if you have any queries.
We value your relationship and assure you of our best attention at all times.
Regards,
RAKBANK
Temporary Changes to our Branch Network due to COVID-19
12/07/2020
Dear Customer,
In line with the precautionary measures being put in place by the UAE Health Authorities, we request you to adopt Digital Banking for most of your transactions and visit branches only if absolutely necessary.
In the interest of your safety, we are making the following temporary changes to our branch network:
- We are happy to announce that most of our branches are now operational for your day to day banking requirements and should you require, you can visit any branch as per the table below for Teller Transactions & Customer Service :
Emirate | Branch | Operational Days & Timings |
---|---|---|
Dubai | Deira Maktoum | Sunday to Thursday 8:00 am to 3:00 pm |
Emaar | ||
Oud Metha | Saturday to Thursday 8:00 am to 3:00 pm |
|
Umm Hurair | ||
Sh. Zayed Road | ||
Al Quoz | ||
Deira Souq | ||
Al Qusais | ||
Mall Branches Dubai |
Dragon Mart |
Saturday to Thursday Friday 2:00 pm to 9:00 pm |
Ibn Batuta | ||
Sharjah & East Coast | Kalba | Sunday to Thursday 8:00 am to 3:00 pm |
King Faisal Street | Saturday to Thursday 8:00 am to 3:00 pm |
|
Sharjah Rolla Branch | ||
Ajman | ||
Fujairah | ||
Abu Dhabi & Al Ain | Khalidiya | |
Tourist Club | ||
Musaffah | ||
Al Ain | ||
Ras Al Khaimah | Al Dhait | |
Shaam | ||
Al Rams | ||
Al Madinah (RAK Town) | ||
Al Nakheel | ||
Al Kharan | ||
Al Hamra | ||
Al Mannai | Sunday to Thursday 8:00 am to 3:00 pm |
- Please click here to locate EDMs within our branches and across off-site locations. We will also accept cheques through Drop Boxes available in all our Branch lobbies (excluding closed branches).
We have increased the daily withdrawal and deposit limits across all our ATMs / EDMs to minimize the requirement of your visits to our Branches. We therefore urge you to use these channels for the said services.
- Service requests available on Online / Digital Banking App: We encourage you to avoid visiting the branches for the following services as they can be done at the convenience of your home via our Online / Digital Banking App (for Individuals & Businesses):
Utility Payments Internal Funds Transfer Trade License Update Balance Confirmation Reference Letter Cheque Book Request Card related Services Fixed Deposit services Duplicate Statements Requests Advance Against Salary request Personal Details and Emirates ID Update Trade Finance related services Wage Protection System for Salary Processing Telex Transfer (Within UAE & Outside UAE)
For any further assistance - please reach out to us through your Relationship Manager, Webchat with our service agents, or Call us on 600 54 4049.
You can also use our dedicated email ids:
- For Business Banking service related queries, you can reach us at businessfinance@rakbank.ae
- For Personal Banking service related queries, you can reach us at contactus@rakbank.ae
We thank you for your understanding and support in facing this challenging time together.
Stay safe and healthy.
Regards,
RAKBANK
Service interruption of cheque image enquiry
11/06/2020
Dear Customer,
To serve you better, we are enhancing our Bank systems.
Please note that you may experience an interruption during usage of our cheque image enquiry option between 4:00 am to 5:30 am on Friday, 12th June 2020.
We regret the inconvenience and thank you for your understanding.
In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best service.
Regards,
RAKBANK
Important Information - Service Downtime 04-06-2020
04/06/2020
Dear Customer,
To serve you better, we are enhancing our Bank systems.
Please note that you may experience an interruption during usage of the below services between 2:00 am to 5:00 am on Saturday, 6th June 2020:
Channels | Services |
---|---|
RAKBANK Website | Quick Apply for Business Banking Accounts |
Apply Now for RAKBANK FC Barcelona Platinum Credit Card |
We regret the inconvenience and thank you for your understanding.
In case of queries during the affected time, please call us on 04-2130000.
Assuring you of our best service.
Regards,
RAKBANK
Important Information - Returned Cheques Deliverables in Abu Dhabi
04/06/2020
Dear Customer,
As part of our constant endeavor to provide you with a hassle-free banking experience where you don't have to visit the branch or wait in queues for your services, we are revising our process for delivery of returned cheques in the Emirate of Abu Dhabi in line with other Emirates.
Effective 7th June 2020, outward returned cheques will be delivered by courier and will no longer be delivered at Branches. However, all cheques of value AED 250,000/- and above will be retained at the branches for collection.
Please note that our courier partners will return the cheques to us if they are unable to deliver it to you within 7 working days, and hence will then be available for collection based on your request at any of our branches.
We are confident that the above changes will help us assist our valued customers better and deliver the service standards that you deserve.
We thank you for your understanding and cooperation. Please use our web chat services to chat with our agents for any further queries.
Regards,
RAKBANK
Important Information - RAKBANK Contact Centre and Alternative Channels
27/05/2020
Dear Customer,
Effective 1st June 2020, our Contact Centre services will extend its operating times to serve and support your banking requirements from 9 am to 6 pm daily.
The new timings are applicable on the following numbers:
- 04-2130000 – Phone Banking
- 600544049 – Conventional Banking IVR
- 600540044 – Islamic Banking IVR
- 8004048 – Elite/Premium IVR
We will continue to serve you during the other timings for critical requirements such as blocking lost or stolen cards, reporting frauds or transaction disputes.
Our live chat team continue to be available 24/7, and we urge you to use this channel for any of your banking queries.
Please remember that our automated phone banking service and RAKBANK Digital Banking are also available at all times to support all your day to day Banking requirements. Some tips to note:
1. You can access our automated phone banking service by entering your account or Debit/ Credit Card number and PIN to log in.
2. RAKBANK Digital Banking can be accessed through our mobile app or here from your desktop.
3. If you are new to RAKBANK Digital Banking, then simply register by clicking here. All you need is your Account Number or Debit/ Card Number and PIN to get started.
Regards,
RAKBANK
DO MORE WITH RAKBANK DIGITAL BANKING!
20/05/2020
Dear Customer,
RAKBANK Digital Banking is designed to help you complete all your day to day banking requirements, safely and conveniently from the comfort of your home or office.
In order to support the migration into our Digital Banking platform, effective 25th May 2020, the following services will be exclusively accepted via our RAKBANK Digital Banking platform.
- Cashback Redemption
- Debit Card Replacement
- Credit Card Replacement
- Emirates ID update
- E-Statement registration
- Enquiries such as:
> Account or Credit Card Balance
> Card or loan outstanding information
> Payment due date or minimum payment, payment receipt or transaction details
We urge you to ensure that your Digital Banking access is in order as our Phone Banking agents will not accept the above services from the 25th of May 2020.
If you are new to RAKBANK Digital Banking, then simply register by clicking here. All you need is your Account Number or Debit/ Credit Card Number and PIN to get started.
Save time and perform “Simply Better” banking through RAKBANK Digital Banking!
Regards,
RAKBANK
Important Information - Cash Back Redemption
17/05/2020
Dear Customer,
Thank you for banking with us.
Please note that effective 1st April 2020, the minimum threshold for cashback redemption has been revised on the following cashback loyalty Credit Cards:
- World Credit Card – minimum redemption amount of AED 1,000.
- Titanium Credit Card – minimum redemption amount of AED 500.
- Business Titanium Card - minimum redemption amount of AED 500.
We truly appreciate your understanding in the matter.
Should you have any queries, please call us on 600 54 4049 if you are a RAKBANK Credit Card holder, or on 600 54 0044 if you are a RAKislamic Credit Card holder.
Regards,
RAKBANK
Important Information - Sender ID for SMS
07/05/2020
Dear Customer,
Please note that the new registered sender ID for all promotional SMS from RAKBANK will be AD-RAKBANK.
The sender ID for transaction SMS will remain as RAKBANK.
Regards,
RAKBANK