Customer Notice Board

23/06/2023

Dear Valued Customer,

As we approach the joyous occasion of Eid Al Adha, we would like to inform you of the processing schedule for certain banking services during the upcoming holiday in the United Arab Emirates.

The Eid Al Adha holidays will commence on Tuesday, 27^th June till the 30^th June 2023, 

We have listed below the services that will experience changes,  as well as those that will continue to operate as usual:

Cheque Processing:

All cheques received before 10 AM on Monday, 26th June will be processed on the same day. Cheques received after the specified time will be processed on the next working day following the holiday.

Immediate Payment Instructions (IPI)  & ATM Deposits:

Immediate Payment Instructions (IPI) within the UAE and deposits made using RAKBANK ATMs will continue as usual during the holiday.

Credit Cards:

• RAKBANK Credit Card payments made from RAKBANK accounts will continue as usual.
• Credit Card payments facilitated by Standing Instruction (SI) via a RAKBANK Account will take place after 3 PM.
• Payments to your Credit Card from another Bank Account including Direct Debit System (DDS) or Exchange house will be processed after the holiday; hence, if your due date is falling within the stated period please ensure prior payment to avoid charges.

Conventional Loans:

For customers with conventional loans, if your Equated Monthly Installment (EMI) falls on any of the holiday dates, the deduction will be made once your salary hits your account. Please ensure that you have ample funds available to avoid charges.

Islamic Finance:

For customers availing Islamic finance, the EMI amount for the finance falling on the holiday dates will be recovered on Monday 26th June 2023, please ensure to have sufficient funds in your account. If not, the system will automatically re-deduct the payment on 1st July to avoid any delays or penalties.

Please note, that the branches operate on Saturdays will resume working on 1st July 2023. Please visit our website www.rakbank.ae for branch location and timings.

Get in touch

If you have any feedback or queries, we’d love to hear from you. Please call 042130000, email contactus@rakbank.ae, or chat with us at www.rakbank.ae. 

For any issues or complaints, email complaints@rakbank.ae and we'll get back to you within one working day.

We take this opportunity to wish you and your loved ones a joyous Eid Al Adha filled with happiness, blessings, and cherished moments.

Thank you for choosing RAKBANK as your preferred banking partner. We appreciate your continued trust and loyalty.

Your banking partner,

RAKBANK
 

19/06/2023

Dear Customer,

Due to maintenance activity at DU, DU payment service through our Digital Banking, IVR & ATMs will not be available on 20^th June 2023 from 2:00am to 6:00am. 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK
 

16/06/2023

Dear Customer,
 

Due to system update at AECB on 17^th June 2023 & due to our internal system enhancement on 18^th June 2023, some applications/services will not be available through our channels as detailed below:
 
On Saturday 17^th June 2023 from 12:00am – 6:00am: 

• Digital Business Accounts, Loans & Skywards Cards applications will not be available on RAKBANK website
• Digital Accounts & Cards applications will not be available on Digital Banking

On Sunday 18^th June 2023 from 4:00am – 5:00am:

• Digital Business Accounts, Loans & Skywards Cards applications will not be available on RAKBANK website
• Digital Accounts & Cards applications and the below services will not be available on Digital Banking:

1. Digital Access Card request
2. Cash Back Redemption request
3. Balance Transfer request
4. Credit Card Cheque request
5. CRS Declaration request
    

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Regards,

RAKBANK

05/06/2023

Dear Customer,

Thank you for banking with RAKBANK.

We regret that due to a system update from Etisalat, all Etisalat bill payment services through our Digital Banking, ATMs and IVR will not be available on Tuesday 6^th of June 2023, from 1:00am to 6:00am.

Therefore we encourage you to make advance payments ahead to avoid any payment delays.

We regret the service interruption and thank you for your understanding. 

If you have any feedback or queries, we’d love to hear from you. Call us on 042 13 0000, email contactus@rakbank.ae.

Assuring you of our best services.

Regards,

RAKBANK

25/05/2023

Dear Customer,

To serve you better, we are enhancing our banking systems on Friday 26th May 2023 from 03:00am to 04:00am.

During this time, Credit Card payment services will not be available. This will include Credit Card Payments through ATM, Digital Banking and IVR. 

Kindly ensure to make prior arrangements to avoid any inconvenience/late payment charges.

We regret the service interruption and thank you for your understanding. 

If you have any feedback or queries, we’d love to hear from you. Call us on 042130000, email contactus@rakbank.ae.

Assuring you of our best services.

Regards,

RAKBANK

16/05/2023

Dear Customer,

Thank you for banking with RAKBANK.

Kindly be advised that we are moving our Ajman Branch to a brand new location on the 29th of May 2023.

Old Address: Galleria Mall Industrial Area, Ajman
New Address: The Mall Ajman, Rashidiya 1, Floor 1

You can find our new branch location via Google Maps. 

Rest assured that this relocation will not have any impact on our Branch timings or any of the services we provide. 

Cheque clearing cut-off time for deposits through ATM is at 7:00am. All cheques deposited after the cut-off time will be cleared the next working day.

For your added convenience, we encourage you to use our online banking services and mobile app, which are available 24/7 for all your everyday banking transactions.

We apologize for any inconvenience this relocation may cause and appreciate your understanding and continued support.
 

Regards,
 

RAKBANK

15/05/2023

Dear Customer,

Thank you for banking with RAKBANK.

Kindly be advised that we are moving our Musaffah Branch to a brand new location on the 22^nd of May 2023.

Old Address: Musaffah Industrial Area, next to  the Dabashi roundabout, Abu Dhabi
New Address: M25 building, opposite Village Mall, Musaffah 1, Abu Dhabi

You can find our new branch location via Google Maps. 

Rest assured that this relocation will not have any impact on our Branch timings or any of the services we provide. 

Cheque clearing cut-off time for deposits through ATM is at 7:00am. All cheques deposited after the cut-off time will be cleared the next working day.

For your added convenience, we encourage you to use our online banking services and mobile app, which are available 24/7 for all your everyday banking transactions.

We apologize for any inconvenience this relocation may cause and appreciate your understanding and continued support.

Regards,

RAKBANK

15/05/2023

Dear Customer,

Following a periodic review of our service charges, we have revised our Service & Price Guide with effect from 1st of August as detailed below. We encourage you to utilize our digital channels for your everyday banking needs.

Notes:

* RAKfinance & Business Current Account customers with monthly average credit balance >= AED 250,000.00, Monthly Account Maintenance fee is waived, but Digital Banking Fee is applicable.

RAKfinance & Business Current Account customers with monthly average credit balance < AED 250,000.00, Monthly Account Maintenance fee is applicable, but Digital Banking Fee is not applicable.

**Waived for Business Elite & Commercial Elite customers.  

***Not applicable for Non-Resident BBG client.  

 For more information please write to us on businessbanking@rakbank.ae or contact your Relationship Manager.
 
Thank you for choosing us as your trusted financial partner.

Regards,

RAKBANK Business

12/05/2023

Dear Customer,

Thank you for banking with RAKBANK.
 
Please be advised that we will be performing a complete maintenance/upgrade across our systems and applications on Sunday, 14th May 2023, from 2:00am to 8:00am.

During this period, you will not be able to make any banking transactions or access our services through any of the following channels:

• Digital Banking including Account, Card & Loan Digital Applications
• ATM/EDM
•  IVR
• Digital Applications for all products on the RAKBANK Website
• Point-Of-Sale machines (POS)
• Digital Wallets (Apple/Samsung Pay)
• E-Commerce (Online Payments)
• Web Chat 

To avoid any delays in your transactions, kindly arrange to complete your banking requirements by 1:00am on Sunday, 14th May 2023.
 
For queries during the affected time, please contact us at 04-2130000.
 
Assuring you of our best services.

Regards,

RAKBANK

12/05/2023

Dear Customer,

Thank you for banking with RAKBANK

As part of our efforts to continuously enhance our services, we will be extending the timings of Al Nakheel Branch  in Ras Al Khaimah, effective from the 15th of May 2023. This means the branch will now operate in longer shifts, with extended service timings to better accommodate your banking needs.

The new extended operating hours will be as follows:
Monday to Thursday and Saturday: 8:00 am till 8:00 pm
Friday: 7:30 am till 12:30 pm and 2:30 pm till 8:00 pm 

Business Banking Specialized Services:
Monday to Thursday and Saturday: 10:00 am to 6:00 pm
Friday: 7:30 am to 12:30 pm and 2:30 pm to 6:00 pm 

Trade Finance Services:
Monday to Thursday: 8:00 am to 3:00 pm 
Friday: 7:30 am to 12:30 pm

With these extended hours, we hope to offer you more flexibility and convenience in conducting your banking transactions. 

Please note that all our regular banking services will be available till the new closing hours; except for deliverables that will have a cutoff time of 3:00 pm. In addition, our ATM services will continue to be available 24/7 at all branches.

We are committed to providing you with the best possible service and experience, and we believe that these changes will help us achieve that goal.

Assuring you of our best services.

Regards,

RAKBANK
 

05/05/2023

Dear Customer,

To serve you better, we are enhancing our banking systems on Saturday 6th May, 2023 from 4:00am to 4:30am. 

During this time, Live Chat services will not be available on:

• RAKBANK website
• Customer on Boarding via “Quick Apply” page on RAKBANK website
• Digital Banking platform for Retail & Business Banking

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

19/04/2023

Dear Customer, 

Thank you for Banking with RAKBANK. We would like to take this opportunity to wish you and your families Eid Mubarak.

In view of the Eid Holidays announced by the Central Bank of UAE based on Moon sighting, and as per our monthly reconciliation system activity during this holiday, please note that any deposits to your RAKBANK account through ATM/EDM, Digital Banking & Central Bank Payment & Settlement System (CBWSI) on 20th April, 2023 will be credited on 21st April, 2023.

Please note that deposits during the Eid holiday from 21st – 23rd April, 2023, will be processed instantly as normal.

Additional to the above, the Central Bank of UAE has declared a holiday for the Cheque Clearing (ICCS) & payment via Direct Debit System (DDS) from 20th April, 2023 to 24th April, 2023. This means any Cheque/DDI payment presented during the mentioned dates, will be cleared/settled on 25th April, 2023.

If your loan, finance, or credit card payments due date falls during the holiday period, kindly ensure sufficient funds are available on your payment due date so we can recover the payment on the first business day after the holiday  to avoid any late payment fees/ charges.

For any queries, you may contact us on 04-2130000 from 9:00am to 6:00pm or chat with us on www.rakbank.ae.
 
Assuring you of our best services at all times.

Regards,

RAKBANK
 

14/04/2023

Dear Customer,

We are enhancing our banking systems on Sunday 16th April, 2023 from 4:00am to 5:00am. 

During this time, you will not be able to perform utility bill payments using your credit card on our ATMs, Digital banking and IVR systems.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

10/04/2023

Dear Customer,

Thank you for banking with RAKBANK.

The Ministry of Foreign Affairs and International Cooperation (MoFAIC) has introduced changes to their Electronic Document Attestation System (eDAS) effective 1st February 2023, to further streamline the invoice attestation process. 

As per the latest updates from MoFAIC, invoice attestation will now be undertaken by RAKBANK only if it is requested by the customer in the relevant application form for the following products:

• Short Term Loan Against Invoice / Short Term Murabaha Financing Against Invoice
• Loan Against Trust Receipt (open trust receipt only)/ Murabaha Financing Against Trust Receipts (open trust receipt only)

The updated application forms will be made available on the website and Digital Banking channels at the earliest. 

In the meantime, your confirmation for the attestation of invoice with MoFAIC can be provided on the existing application form under: 

• Go to the section under “Special Instructions” and select “Other Instructions”
• If you require the attestation from MoFAIC or not; choose accordingly: “Attestation of Invoice with MoFAIC required” - Choose “Yes” or “No”

For further details regarding the attestation process, eligibility, exemption list, or refund process, you may call MoFAIC at +97165068888 or visit their website www.mofaic.gov.ae. 

You can also call our dedicated TRADEASSIST number at 8006789 or your Relationship Manager for assistance on requesting the Invoice Attestation in the application. 

Assuring you of our best services at all times.

Regards,

RAKBANK Business

07/04/2023

Dear Customer,

We are enhancing our banking systems on Saturday 8th April, 2023 from 3:00am to 5:00am. 

During this time, you will not be able to perform the below services via the mentioned channels: 
 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

29/03/2023

Dear Business Customer,

At the very outset, we thank you for banking with us.

Effective 1st May 2023, on account of recent increase in EIBOR rates, the following revision will be in place:

The SME Prime Rate will be increased by 0.50 basis points from 15.00% p.a. to 15.50% p.a.

This will be applied on products priced against SME Prime Rate.

Please note that all other terms and conditions of the respective products would remain unchanged. 

Click here to view the Service and Price Guide.

Should you require any further clarification or assistance, please feel free to contact your dedicated Relationship Manager or email us on businessbanking@rakbank.ae.

Assuring you of our best services at all times.

Regards,

RAKBANK

29/03/2023

Dear Customer,

Thank you for choosing RAKBANK as your preferred banking partner.

Please note that RAKBANK will be having a maintenance activity on the RAKrewards redemption portal and on the RAKBANK Prepaid Application system on Thursday 30th March 2023 from 4:30am to 6:30am.

During this time, RAKBANK customers will not be able to redeem RAKrewards or use the RAKBANK Prepaid Application for performing any transactions.

We regret the service interruption and thank you for your understanding. Should you have any queries, please call us at 04-2130000 from 9:00 am till 6:00 pm.

We value your relationship and assure you of our best services at all times.

Regards,

RAKBANK
 

23/03/2023

Dear Customer,

Thank you for choosing RAKBANK as your preferred banking partner.

To provide the best banking experience to all our customers, we constantly review and evaluate the performance and feedback that we receive on the products & services we offer.

To this end, please be informed that we will be discontinuing the RAKBANK Klip wallet effective 23^rd of May 2023. Consequently, your Klip account will be terminated and access to the service will be removed on the RAKBANK App.

If you have funds available in your Klip wallet, kindly use the ‘Cash-Out’ option on the RAKBANK App to transfer the funds to your linked RAKBANK Account.

How to transfer funds:

• Open the RAKBANK App
• Click on ‘●●● More’ option (bottom right corner of the screen)
• Select ‘Login to Klip Wallet’ > enter your PIN
• Click ‘Top up and withdraw money’
• Select ‘Cash-Out’
• Select your RAKBANK Account > enter the amount > click ‘Confirm’

Please visit www.rakbank.ae to chat with us, or click ‘Contact Us’ to share your feedback and queries.

For complaints, email us on complaints@rakbank.ae and we will respond within one (1) working day.

We value your relationship and assure you of our best services at all times.

Regards,

RAKBANK
 

20/03/2023

Dear Customer,

Thank you for choosing RAKBANK as your preferred banking partner.

As the Holy Month of Ramadan approaches, we take this opportunity to wish you & your families a blessed Ramadan.

Kindly note that during the Holy Month, RAKBANK Branches will operate as per the below business hours:

• Monday to Thursday & Saturday – 09:00am to 02:00pm
• Friday - 09:00am to 12:30pm
• Sunday Branches are closed

Dragon Mart & Motor City Branch:

• Saturday to Thursday – 10:00am to 04:00pm
• Friday - 10:00am to 01:00pm & 02:00pm to 04:00pm (After Friday Prayer)

Al Mannei Branch:

• Monday to Thursday – 09:00am to 02:00pm
• Friday - 09:00am to 12:30pm
• Saturday & Sunday Branch is closed

We would like to remind you that you can continue to use our Digital Banking services, ATMs, EDMs and our Automated Telephone Service (IVR) to meet your banking requirements conveniently and securely from the comfort of your homes or offices.

Please visit www.rakbank.ae to chat with us, or click on ‘Contact Us’ to share your feedback and queries. For complaints, email us on complaints@rakbank.ae and we will respond within 1 working day.

Regards,

RAKBANK

17/03/2023

Dear Customer,

To serve you better, we are enhancing our banking systems on Saturday 18th March 2023 from 02:00am to 04:00am.

During this time, the RAKToken Feature will not be available on Digital Banking, hence the following will be affected:

• For Personal Banking customers: Fund transfers above AED 10,000/- 
• For Business Banking customers: Login Access for customers requiring RAKToken.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK