Customer Notice Board

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Dear Customer,

Please note that we are enhancing our banking systems on Friday 17^th December, 2021 from 2:00am to 2:15am and from 4:00am to 4:15am. 

During this time, you may face interruption in our services while using your Debit Card, Credit Card and Prepaid card through our Digital Banking, ATM/EDM and POS/Ecommerce/Apple Pay/Samsung Pay channels, including Remittance transactions as well as the applications sourced through our RAKBANK website. 

Hence recommend to avoid using your cards/any services during the affected time.

We regret the service interruption and thank you for your understanding. In case of queries, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems.

Our Corporate Cheque Scanning Application on our Digital Banking will not be available on 9^th December, 2021 from 10:00pm to 10:30pm.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000 or call your Relationship Manager. Also you can write to us at [email protected].

Assuring you of our best services.

Regards,

RAKBANK

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Dear Customer, 

Thank you for banking with RAKBANK. 

Kindly note that effective 1^st February, 2022 Business Account Service & Price Guide will be revised for all Conventional and Islamic Business Accounts.

Our Digital Banking platform has enhanced features such as: VAT/E-Dirham payment, utility bill payment, salary payment (WPS/Non WPS), bulk payment solutions and many more to assist our customers with online tools/payments at any time from the comfort of their home/office. Accordingly, we have revised our tariff for teller transactions, cheque book request and bulk cash handling requested at the Branches as below:

As part of this revision, the Digital banking fee will also be revised. However, we are pleased to advise the Digital Banking fees and Monthly maintenance fees will be waived off for RAKvalue Cash Management Package and Cheque Direct customers.

Click here for the revised Conventional Business Account Service & Price Guide

Click here for the revised Islamic Business Account Service & Price Guide 

For more information please write to us on [email protected] or speak to you Relationship Manager.

Thank you for your continued patronage.

Regards,

RAKBANK Business 

Conditions apply.

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Dear Customer,

Thank you for banking with RAKBANK.

Please be reminded of our system downtime during the following dates & times, and request you to urgently note the impacted transactions and systems, with some additions from our previous communication, to plan accordingly and avoid any inconvenience

• Wednesday 1^st December, 2021 from 11:00pm to Thursday 2^nd December, 2021 8:00am
• Saturday 4^th December, 2021 from 2:00am to 3:00am

All our channels and services will be in complete outage, except for the following: 
 

• Contact Centre
• Credit Card & Prepaid Card transactions via POS machines at merchants, Online E-Commerce, or Samsung Pay /
  Apple Pay channels
• On 2nd December, 2021 from 12:00am to 6:45am, Debit Card transactions will be available as well as cash withdrawal, enquiry and PIN change on ATMs/EDMs for RAKBANK cards

Important Note: You may face extended disruption during the holiday for the same impacted channels & services on December 2^nd, 2021 from 8am to 9:30am, if extended system update is required. We assure you that we will strive to complete the update within the timings mentioned above. 

Hence, we request you to ensure that you perform all required transactions or withdrawals prior to this outage, and if your Credit Card payment due date is falling within the downtime dates, we request you to pay in advance to avoid any applicable charges.

We regret the inconvenience caused. Our Contact Center will be available on 04-2130000 throughout the affected timings to support you for any further queries.  

Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Valued Customer,

Thank you for banking with RAKBANK.

We are pleased to inform you that effective 05/11/2021, the Annual Fee on the RAKBANK/RAKislamic Emirates Skywards World Elite Mastercard Credit Card for the primary cardholder will be waived subject to minimum spend criteria of AED 120,000 in the previous year. The annual fee for the supplementary card, if any, will not be subject to the above waiver. For details, you may refer to our Service & Price guide;

• Conventional
• Islamic

Please also note that in regards to the campaign which offered a discounted finance charge of 2.5% p.m. for RAKBANK/RAKislamic Emirates Skywards World Elite Mastercard Credit Card from 1^st March, 2021 will expire on 31^st December, 2021. The normal applicable rate of 3.45% p.m. will apply effective 1^st January, 2022.

Should you have any queries, please call us on 04-2130000.

We thank you for your continued support.

Regards,

RAKBANK

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Dear Customer, 

Thank you for banking with RAKBANK.

To serve you better, we are enhancing our banking systems. Our offsite ATM/EDMs will not be functional on Saturday 20^th November 2021 from 12:00am to 6:00am.

Please note our ATM/EDMs located in RAKBANK branches will remain available for your use.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,
RAKBANK

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Dear Customer,

Thank you for Banking with RAKBANK.

We are pleased to advise that the minimum threshold for cashback redemption has been revised on the following Credit Cards effective 03/12/2021:

• World Credit Card – minimum redemption amount revised from AED 1,000 to AED 300
• Titanium Credit Card – minimum redemption amount revised from AED 500 to AED 100
• Business Titanium Card - minimum redemption amount revised from AED 500 to AED 100

Should you have any queries, please call us on 600 54 4049.

We thank you for your continued support.

Regards, 

RAKBANK

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Dear Customer,

Thank you for banking with RAKBANK.

Please note that the UAE Central Bank will be having a maintenance activity on the UAESWITCH system on Friday 29^th October, 2021 and 5^th November, 2021 from 5:00am to 7:00am.

During this time, RAKBANK customers will not be able to perform any transaction (Deposit & Cash Withdrawals) on other bank ATMs. You can still perform withdrawals and deposits via our RAKBANK ATMs/EDMs. 

Click here for the updated list of ATMs/EDMs available near you. 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services at all times.

Regards, 

RAKBANK

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Dear Valued Customer,

Thank you for Banking with RAKBANK.

To serve you better, we are enhancing our banking systems. Our services including transactions and payments related to Accounts, Loans, Credit Cards, Debit Cards, and Prepaid Cards will not be available across our channels (ATMs/EDMs, Digital Banking, Website, POS, and IVR) on Saturday 23^rd October 2021 from 2:00am to 6:00am.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times. 

Regards,

RAKBANK

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Dear Valued Customer,

Thank you for Banking with RAKBANK.

To serve you better, we are enhancing our Banking systems that may cause delays or interruptions in our services through the Digital Banking platform as follows:

• Friday 15^th October 2021 from 12:00 AM to 5:00 AM - RAKMoneyTransfer services.
• Saturday 16^th October 2021 from 3:00 AM to 4:00 AM – Enquires for Islamic products and services. 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services at all times. 

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems. 

Our Credit Card services, Islamic Finance & Direct Debit advice enquiry options on Digital Banking will not be available from 01:00am to 05:00am on Saturday, 9^th October 2021.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

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Dear Customer,

Please note below the changes in the Trade Finance Service and Price Guide w.e.f 01st November 2021.

Do get in touch with us through your Relationship Manager or call our dedicated TRADEASSIST Number 8006789 for any queries. 

We also urge you to use our Digital Banking platform to initiate your trade finance service requests from the comfort of your premises.

Assuring you of our best services at all times. 

Regards

RAKBANK Business 

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Dear Customer,

Due to a maintenance activity at Du, from 12:00 AM to 08:00 AM on, Tuesday, 28th September 2021, you may face intermittent failure of online payments or mobile recharge to your Du account, through IVR, Digital Banking or ATM. 

We request you to take note of the above and try at a later time.

Thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Customer,

Thank you for Banking with RAKBANK.

Please note that UAE Central Bank will be having a maintenance activity on the UAESWITCH system on Friday 17th & 24th September, 2021 from 5:00am to 7:00am.

During this time, RAKBANK customers will not be able to perform any transaction (Deposit & Cash Withdrawals) on other bank ATMs. You can still perform withdrawals and deposits via our RAKBANK ATMs/EDMs. 

Click here for the updated list of ATMs/EDMs available near you. 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems on Saturday 21st August 2021 from 12:00 AM to 06:00 AM.

During this time, there may be delays or interruptions in the following services:

• Account services i.e. Personal Information update, Cheque book request, Electronic funds transfer, Cheque processing, High Value transaction, etc.
• Digital Banking services i.e. Fund transfer, Beneficiary addition, etc.
• Insurance services i.e. Insurance premium payment, etc.
• Mobile cash services from Digital Banking.

In view of the above, we request you to refrain from using any of the services above during the mentioned period.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Customer,

We regret to inform you that Khalidiya Branch will be closed temporarily from July 1^st 2021 until further notice for maintenance work. We apologize for the short notice and any inconvenience caused.

During this time, you may use our Digital Banking services for your banking requirements, or visit our nearest branch – Tourist Club Branch, opposite Abu Dhabi Mall for other banking needs. 

Our ATM / EDM continue to be available at the Branch lobby for all other transactions.

Kindly note that all cheques deposited in EDM will be processed within 3 days. 

We sincerely appreciate your understanding and cooperation.

Regards,

RAKBANK

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Dear Customer,
 
Thank you for banking with RAKBANK. 
 
As per the Central Bank of UAE regulatory requirements & internal policy, RAKBANK is required to maintain and update “Know Your Customer” (KYC) documents for all its customers.

In view of this, we urge you to submit the following documents to update your KYC records at the earliest for your Personal Account or any other product held with us to ensure uninterrupted banking services.
 

1. Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) form to be filled and duly signed. (Click here to download the FATCA/CRS form)
2. Sanctions declaration letter (Click here to download).
3. Your Self-Attested copy of valid Emirates ID, Passport copy with Address page and Valid Visa.
4. Further, you are required to clear unpaid charges if any, that may have accrued on your account due to non-maintenance of balance or any other charges.

Please treat this email as an urgent reminder to update your KYC documents immediately to avoid any inconvenience in your account operations or product usage. Kindly note that in the event of failure to submit the complete and signed forms and documents on or before 30^th June 2021, the Bank will exercise its rights to close or restrict the non-compliant account / product & block the channels 

You may submit your forms duly completed and signed with the documents through any of the following modes:

1. Send an email on [email protected] from your registered e-mail address mentioning your full name as per the Bank’s records on the subject line. Please note that any document or form received from non-registered email ID will be rejected.
2. Submit your filled and signed forms along with the necessary documents at your nearest RAKBANK Branch.

Once the above documents have been submitted, we may get in touch with you for further information as may be required for updating our internal KYC records, and we request your kind support in this matter.

Click here for further information about FATCA.

Click here for further information about CRS.

Please ignore this email if you have already submitted the form and the documents to the Bank. 

Regards,

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our banking systems on Friday 4^th June 2021 from 02:00 am to 05:00 am and on Saturday 5^th June 2021 from 01:00 am to 05:00 am.

During the downtime on 4^th June 2021, you may encounter a disruption in our services for Utility Bill Payments across our channels (Digital Banking, IVR and ATM/EDM) and RakMoneyTransfer service on Digital Banking.

On 5^th June 2021 the below services will not be available on Digital Banking:

• Direct Debit history enquiry
• Islamic Finance enquiry 
• Credit Card services
• CRS update

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK
 

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Dear Customer,
 
Thank you for banking with RAKBANK.

Due to regulatory guidelines issued for payments or transfers to Canada, effective 31^st May 2021, customers are required to input the complete beneficiary address prior to completion of the request. This is mandatory for all payments to Canada only and the payment may be declined or delayed in absence of the complete address.

Please note that the information given below is for payments sent to Canada only and does not impact any other remittances.  

The existing Electronic Fund Transfer (EFT) request form available on our website has been revised to this effect. For forms submitted at any of our branches, please input the complete beneficiary address on the field designated on the form for payments destined to Canada. 

For request via Digital Banking to remit funds to Canada, please select the reason for payment using the drop down available as this remains unchanged. After this, click on “Add New Reason” & type out the beneficiary’s physical address in the adjacent free text field, click here for pictorial.

We would like to confirm that this is a temporary approach, and the Bank will communicate on the changes made to Digital Banking in due course to improve your journey. 

We thank you for your continued support and assure you of our best services at all times.

Regards,

RAKBANK 

٢٠/٠٥/٢٠٢١

Dear Customer,

Thank you for Banking with RAKBANK.

To serve you better, we are enhancing our banking systems on Saturday 22^nd May, 2021 from 12:00am to 2:00am.

During this time, you may encounter a disruption in our services across the following channels:

• Digital Banking
• IVR
• Our ATM & EDM Network 
• Our Point of Sale (POS) network i.e. our Credit and Debit Card merchant payments
• Prepaid Self Care portal on our website

We regret the inconvenience. For any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services all time.

Regards,

RAKBANK