Customer Notice Board

12/12/2019

Dear Customer,

We regret to inform you that the Cheque Image Inquiry option on our Digital Banking channel will not be available temporarily from 5:00 PM Thursday, 12^th December 2019 till 1:00 PM Friday, 13^th December, 2019 due to a system upgrade. 

Thank you for your understanding.

Regards,

RAKBANK

21/11/2019

Dear Customer,

Thank you for banking with RAKBANK.

In order to provide you with the highest standards of service, please note that we are carrying out a renovation activity at our Emaar Branch, Dubai from 28^th November 2019 to 7^th December 2019. 

During this time you may visit our Marina Diamond Branch located next to the Horizon towers, Marina, Dubai or Al Quoz Branch, located next to Al Habtoor Motors, Sheikh Zayed Road (closest to Emaar branch) for your banking requirements. You can also visit our  Ibn Battuta Mall Branch  which is open 7 days a week from 10 am - 9 pm (Saturday to Thursday) & 2 pm – 9 pm (Friday).

To locate any RAKBANK branch of your choice, please click here.

The Emaar branch will reopen for business from 8^th December 2019. Should you have any other queries, please feel free to call us on 04 2130000.

We thank you for your understanding in this matter and apologize for any inconvenience caused.
 
Regards,

RAKBANK 

07/11/2019

Dear Customer,
 
Thank you for banking with RAKBANK.
 
We are enhancing our banking systems to serve you better and we request you to kindly take note that our Credit Card payment service on Digital Banking, ATM & Phone Banking will not be available between 3:00 AM to 5:30 AM on Friday, 8th November 2019 due to the system upgrade.

We regret the service interruption and thank you for your understanding.
 
In case of any queries during the affected time, please call us on 04 2130000.
 
Assuring you of our best services.
 
Regards,

RAKBANK

31/10/2019

Dear Customer,
 
Kindly note that the Over Limit & the International Transaction fees on our Credit & Debit Cards Service and Price Guides will be revised effective 1st January 2020.
 
Please click here to view the revised Conventional Service & Price Guide.
Please click here to view the revised Islamic Service & Price Guide.

We thank you for your patronage and understanding.

Regards,

RAKBANK Team
 

01/10/2019

Dear Customer,
 
To enable us send your Tax Invoice / Credit Note, we require you to update your details on our records.
 
If you hold a Personal Account with us, we urge you to update your email ID at the earliest to allow us send you the details.
 
If you are a Business Customer and hold a company account with us, please update your email ID and other records such as Tax Registration No & Trade License where applicable at the earliest. 
 
We thank you for your continued patronage.
 
Regards,

RAKBANK

19/09/2019

Dear Customer,

To serve you better, we are enhancing our Banking systems. Our services related to Accounts, Debit Cards, Credit Cards and Prepaid Cards across our channels (ATMs, Digital Banking, Website, and IVR) will not be available on Saturday 21^st September 2019 from 2:30 am to 6:00 am .

Transactions and payments will also be unavailable during that time. 

We regret the service interruption and thank you for your understanding.

In case of any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

10/09/2019

Dear Customer,

In our endeavor to provide you with an environment of safe and secure banking, we had previously advised you about “Magic Pen” (Pen with Erasable Ink) method used by fraudsters, posing as bank representatives to dupe customers. This fraudulent activity appears to be continuing and hence we wish to reiterate the precautions that you need to take to safeguard yourself from such fraudsters.

These fraudsters ask customers to complete the Loan / Credit Card applications and request for a cheque from you to be used as “Security Cheque”. The fraudster fills up the details on the cheque in your presence using his magic pen and requests you to sign the cheque.

Subsequently, the details of beneficiary and amount in the cheque are altered since it was filled up with the magic pen, which allows the details entered to be erased without a trace.  The cheque is then encashed by fraudsters using assistance of third parties.

What should you do if you are approached by a representative of a bank selling a Credit Card or Personal Loan?

• Please ask the representative to identify himself and check his photo ID card issued by the bank. 
• Do not hand a blank security cheque.  Please fill in all details in the cheque including name of the beneficiary (which should be the bank’s name) and amount with your own pen.
• Do not use the pens provided by the other party to fill in details of the cheque or loan / card documents.
• If in doubt contact the concerned bank on their land line and confirm that the representative indeed works for the bank he claims to represent.

Further, kindly note that the Bank will never ask you to share your banking credentials or log in to an email link to claim a prize, refund or update your account details to avoid closure. Please do not respond with such information to any email, SMS or WhatsApp message claiming to be from the bank. 

For any queries kindly call our 24X7 Contact Centre at 04-2130000 or email us at contactus@rakbank.ae.

Be aware. Be Secure. 

Thank you for banking with RAKBANK. 

Regards,

RAKBANK

22/08/2019

Dear Customer,

To serve you better, we are enhancing our Banking systems. Our services related to Accounts, Debit Cards, Credit Cards and Prepaid Cards including any transactions across our channels (ATMs, Digital Banking, website, and IVR) will be unavailable on Saturday 24th August 2019 from 2:30am to 6:00am.

We regret the service interruption and thank you for your understanding.

In case of any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

31/07/2019

Dear Customer,

Further to the Central Bank of UAE announcement of system integration at Al Masraf Bank (ABIN), please note that ABIN will not participate in any clearing or payment through the relevant systems between Thursday, 1^st August 2019 & Saturday, 3^rd August 2019.

Based on the above, please note the following impact on the cheques that will be received by RAKBANK during the said period:

• All cheques or direct debit system payments drawn on ABIN, for payment to your accounts or your RAKBANK loan/finance received between Thursday, 1^st August 2019 & Saturday, 3^rd August 2019 will be cleared on 4^th August, 2019. No charges will be applied for the change in clearance date. 
   
• Any cheque received at any of our branches, ATMs, or drop boxes during the same period will be presented for clearance on 4^th August, 2019.

We will work on ensuring that minimal impact of the above integration affects our customers. For any further queries, please do not hesitate to contact us on 04-2130000 or write to us at contactus@rakbank.ae.

Assuring you of our best attention at all times.

Regards,
RAKBANK

30/05/2019

Dear Customer,

At the very outset, we thank you for your continued support. 

Please note that our Service & Price Guide for Wholesale Banking will be revised effective 1^st July 2019. 

Please click here to view.

We thank you for your patronage and understanding.

Regards,

RAKBANK

01/05/2019

Dear Customer,
 
Thank you for banking with RAKBANK.
 
Please note that the Central Bank of the UAE has recently advised that all customers are required to update their valid Emirates ID details with the Bank, if not already updated.
 
You can conveniently update your Emirates ID details through any of the following channels: 

• SMS to 7010 in the following format:
  <EID>space<Emirates ID number>Space<Expiry date>
  E.g. EID 784198225148414 14122017
• RAKBANK Digital Banking service:
  Log in ⇒ Service Requests ⇒ General Requests ⇒ Update Personal Details
• Branches or Phone Banking:
  You can also visit any of our Branches or contact us at 600544049 to update your Emirates ID details

We urge you to promptly update your Emirates ID details to avoid any disruptions to your Debit Card, Credit Card & Direct Debit services with RAKBANK. 

Should you have any queries, please feel free to call us on 04 2130000, chat with us on www.rakbank.ae, or email us to contactus@rakbank.ae. 

Regards,

RAKBANK

15/04/2019

Dear Customer,

Please note there are changes to the Service & Price guide for Business Account Services effective 1^st May 2019.
 
Click here to view the detailed Conventional Business Account Service and Price Guide.

Click here to view the detailed Islamic Business Account Service and Price Guide.
 
Thank you for your continued patronage.
 
Regards,
RAKBANK Business Banking

14/04/2019

Dear Customer,
 
Thank you for banking with RAKBANK. 

We wish to advise that effective 1^st May 2019, the business hours for our Al Qusais branch, located in Dubai will be revised and the branch will operate from Saturday to Thursday, 8:00 AM – 3:00 PM.
 
The Branch will continue to remain closed on Fridays and public holidays as announced by the Central Bank of the UAE.
 
Click here to locate any of our other branches or login to our Digital Banking service to conveniently access a host of banking services without visiting the branch or waiting in queues.  

Please do not hesitate to call us on 04 2130000 or chat with us at www.rakbank.ae for any queries that you may have.

Regards
RAKBANK

11/04/2019

Dear Customer,
 
Thank you for banking with RAKBANK.
 
We are enhancing our banking systems to serve you better and we request you to kindly take note that our Digital Banking, ATM & IVR services will not be available between 2:30 AM till 6:00 AM on Saturday 13^th April 2019 due to the system upgrade.

Further, our Credit, Debit, and Prepaid Card services including transactions & payments will be unavailable during that time.

We regret the service interruption and thank you for your understanding.
 
In case of any queries during the affected time, please call us on 04 2130000.
 
Assuring you of our best services.
 
Regards
RAKBANK

03/04/2019

Dear Customer,

RAKBANK is pleased to announce the launch of the National Loan Scheme (NLS), a program that is aligned with the Central Bank of UAE’s initiative to provide debt relief to our eligible* UAE National Loan customers.
 
To know whether you are eligible for the program, please call us on 04-2130000. 

*NLS is open only to UAE National borrowers who had availed loans prior to May 2011, whose repayment amount is greater than 50% of their monthly salary (30% for Pensioners) and the remaining repayment period exceeds 48 months.

Regards,

RAKBANK

01/04/2019

Dear Customer,

As per Central Bank circular, banks will conduct Al Etihad Credit Bureau (AECB) checks prior to issuing any cheque book for accounts opened from 1st April 2019 and operational for less than 6 months. Please note that if your account is opened before 1st April 2019, the process of issuing cheque book remains unchanged.  
 
AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions to provide accurate Credit Reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE.
 
Based on the above, we wish to advise you of the following changes effective
1st April 2019: 

• The 1st cheque book of 10 leaves is free and will be issued within 6 months of account opening if the applicants AECB report is satisfactory.
• For subsequent cheque books requests, based on eligibility, a 10 or 25 leaf cheque book will be issued and charges as per our published Service & Price Guide will apply.
• Should you have any queries, please call us on 04-2130000. Assuring you of our best services at all times.

Regards,

RAKBANK

01/04/2019

Dear Customer,

As a participating bank in the region to use and provide data to Al Etihad Credit Bureau (AECB), the bank is required to conduct an AECB check prior to sanction of any credit facility or loan. AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions in order to provide accurate credit reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE.

Additionally, pursuant to the current Central Bank circular pertaining to issuance of cheque books, all banks are now mandated to conduct on Al Etihad Credit Bureau (AECB) check prior to issuance to new clients, with effect from 1st April 2019.

The circular broadly outlines the below: 

• A new client is a customer with a banking relationship of less than 6 months
• The 1st cheque book of 10 leaves will be issued within 6 months if the AECB report is satisfactory
• A second cheque book of 10 leaves may be additionally issued within a period of 6 months, subject to satisfactory account conduct

Please feel free to contact your Relationship Manager or alternatively reach out to us on 04-2130000 in case of any clarifications. Assuring you of our best services at all times.

Regards,

RAKBANK

31/03/2019

Dear Customer,
 
Pursuant to the current Central Bank circular pertaining to issuance of cheque books, all banks are now mandated to conduct a check on Al Etihad Credit Bureau (AECB) prior to issuance of cheque book to new clients, with effect from 1st April 2019. With respect to use of cheque books, we would also like to encourage usage of our enhanced Digital Banking platform for making payments at your convenience at very competitive pricing.
 
The circular broadly outlines the below:

• A new client is a customer with a banking relationship of less than 6 months
• The 1st cheque book of 10 leaves will be issued within 6 months if the AECB report is satisfactory;
• A second cheque book of 10 leaves may be additionally issued within a period of 6 months, subject to satisfactory account conduct.

AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions in order to provide accurate credit reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE. As a participating bank in the region to use and provide data to Al Etihad Credit Bureau (AECB), we also require to conduct an AECB check prior to sanction of any credit facilities or cheque books to new clients, now.
 
Please feel free to contact your Relationship Manager or alternatively reach out to us on 04-2130000 in case of any clarification. Assuring you of our best services at all times.
 

Regards,

RAKBANK Business Banking

21/03/2019

We regret the service interruption and thank you for your understanding.
 
In case of any queries during the affected time, please call us on 04 2130000.
 
Assuring you of our best services.

Regards

RAKBANK
 

07/03/2019

Dear Customer,
 
Thank you for banking with RAKBANK. 

As part of our constant endeavor to enhance our services and ensure a smooth, convenient banking experience across our channels for you, we would like to highlight some recent process changes along with some regulatory requirement updates.

Process Change on Deliverables:

• We have revised our process for delivery of returned cheques in the Emirates of Dubai, Sharjah and Ajman. All returned cheques will be delivered to you by courier only and a fee* of AED 10.50 per cheque will apply. However, all cheques with the value of AED 250,000 and above will be retained at the branch for collection. It is important to note that our courier partners will return the cheques back to us if they are unable to deliver to you in 7 working days, post which you may visit any of our branches to place a request for collection of the cheque.
   
• Cheque book will be delivered by courier to you or your Authorized Person, as nominated by you, and collection of cheque books from branches will be discontinued. You can conveniently place your cheque book request through Digital Banking and the courier will deliver it to your Authorized Person if you are not available.
   
• Various services like Letters, Certificates, Cheques and Cards will be sent to your doorstep through our professional courier partners. You can conveniently place the respective requests through Digital Banking or via any of our Branches. The courier company will contact you to deliver your request, without the hassle of visiting the branch again.

Process Change - Profile Change, POA addition & Additional account opening: 

Effective March 3rd 2019, the process of updating your profile with the Bank at Branches will be enhanced as follows:

a) You can conveniently email us at profilechange@rakbank.ae. to book an appointment to complete any of the following services. Please specify the type of service that you would like to perform along with the Branch that you would like to visit (as per point c below). 

• Profile change which includes Change in company name, legal status, ownership /shareholders or signatories
• To add signatory (ies) to your existing account / POA ( Power of Attorney) addition
• To open additional accounts under the currently held accounts

b) You will receive an email from us with the appointment date and time, along with the list of documents required to be available with you. 
 
c) Once the appointment is finalised, our dedicated staff at Branches listed below will assist you with the required service. 
 

• Ras Al Khaimah – Al Nakheel Branch 
• Sharjah – Al Rolla Branch
• Dubai – Umm Hurair Branch
• Dubai – Sheikh Zayed Road Branch
• Dubai – Al Quoz Branch
• Dubai – Al Qusais Branch
• Dubai – Dragon Mart Branch
• Ajman – Ajman Branch
• Al Ain – Al Ain Branch
• Abu Dhabi – Musaffah Branch 
• Abu Dhabi – Khalidiya Branch 

Process change- Business Banking Forms:

• The ‘Temporary Authorization’ form has been removed from our website to safeguard your interest and avoid any misuse of the form. As part of the revised process, a ‘Temporary Authorization’ form or any other service will only be handed over to an authorized person at any of our branches subject to verification over a phone call on your registered number with the Bank and an approval from you.
   
• We have simplified our various forms and introduce to you a “Single Services form” that includes requests like Reference letter, Balance confirmation letter, IBAN letter, Account closure confirmation letter, Statement of Account request, Cheque Book and Debit card services form. This form is available on our website as “Account Services Request” under “Downloadable Forms”.

 
Regulatory Requirements:

Note: The account Payee Name on the cheque to be as per the account name on the Bank records. You may verify your account name from your bank statement, digital banking or your cheque book. Make sure that you have sufficient funds available in your account at least one day prior to the cheques being presented to avoid it from getting returned and to avoid any charges. Any alteration to the cheque issued needs to be countersigned by the authorized signatory of the account.
 
Please feel free to call us on 04-2130000.

We truly value your relationship with us.

Regards,       

RAKBANK