Customer Notice Board

30/09/2022

Dear Customer,

Thank you for banking with RAKBANK.

Please note that UAE Central Bank will be having a maintenance activity for the following services:

• UAESWITCH system on Sunday 2^nd October, 2022 from 5:00am to 7:00am.

During this time, RAKBANK customers will not be able to perform Cash Withdrawals & Balance Inquiry on other Bank ATMs. You can still perform withdrawals and deposits via our RAKBANK ATMs/EDMs. 

Click here for the updated list of ATMs/EDMs available near you. 

• Instant Payment services (IPI) on Sunday 2^nd October, 2022 from 8:00am to 8:00pm.

During this time you may face interruption on fund transfers to other UAE Banks through the Digital Banking.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

30/09/2022

Dear Customer,

Thank you for banking with RAKBANK.

Please note that the ‘e-Dirham’, which is currently being used for fee payments to all government sectors within UAE, will be discontinued effective 30^th November 2022.

Customers can continue paying the fees for government services by using other widely accepted payment methods and channels, including our RAKBANK Debit and Credit Cards, along with our Digital Banking solutions.

We would like to invite you to discover a whole new world of benefits and features with our safe, easy, and ‘Simply Better’ Banking Solutions, by visiting our website.

For any further clarifications, call us on 042130000 from 9:00am to 6:00pm. You may also chat with us on our website.

Assuring you of our best services at all times.

Regards,

RAKBANK

16/09/2022

Dear Customer,

Thank you for banking with RAKBANK.

Please note that the UAE Central Bank will be having a maintenance activity for the following services:

• UAESWITCH system on Sunday 18^th September, 2022 from 5:00am to 7:00am.

During this time, RAKBANK customers will not be able to perform Cash Withdrawals and Balance inquiry on other Bank’s ATMs. You can still perform all types of transactions via our RAKBANK ATMs/EDMs. 

Click here for the updated list of ATMs/EDMs available near you. 

• Instant Payment services (IPI) on Sunday 18^th September, 2022 from 8:00am to 8:00pm.

During this time you may face interruption on the Instant Payment services (IPI) through the Digital Banking.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

09/09/2022

Dear Customer,

To serve you better, we are enhancing our banking systems on Sunday 11^th September, 2022 from 01:00am to 08:00am.

During this time, all Retail and Business Banking services will not be available on Digital Banking.

Additionally, the below portals will not be available on the RAKBANK website:

• SMEsouk 
• Quick Apply for Business Accounts
• Quick Apply for Business Loans/Finances
• Credit Card Digital Applications

We regret the inconvenience caused due to the service interruption. In case of queries during the affected time, please call us on 04-2130000.

Thank you for your understanding.

Regards,

RAKBANK

08/09/2022

Dear Customer,

To serve you better, we are enhancing our banking systems. 

RAKBANK Credit Card payment service through our Digital Banking, IVR and RAKBANK ATMs/EDMs will not be available on Friday 9^th September, 2022 from 01:00am to 05:00am.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

02/09/2022

Dear Customer,

To serve you better, we are enhancing our banking systems. 

Please note that the chat service through RAKBANK website and Digital Banking will not be available for 15 min from 4:00am to 5:00am on Saturday 3^rd September, 2022.  

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

02/09/2022

Dear Customer,

Please note that SEWA payment service through our Digital Banking and IVR will not be available on Friday 2^nd September, 2022 from 7:00am to 1:00pm due to maintenance at the Service Provider.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

30/08/2022

Dear Customer,

Thank you for banking with RAKBANK.

We are pleased to inform you that the Bonus Interest rate and Bumper Bonus interest rate on RAKbooster Savings Account are being increased from 0.25% p.a. to 0.50% p.a. effective 1^st October 2022.

Please note that there will be no change on the monthly interest rate.

Click here for more details. 
Click here for Service and Price guide.

For further information, call us at 042130000 from 9am to 6 pm or chat with us at www.rakbank.ae.

Assuring you of our best services at all times.

Regards,

RAKBANK

25/08/2022

Dear Customer,

To serve you better, we are enhancing our banking systems on the following days: 

• Friday 26^th August 2022 from 01:00am to 04:00am. RAKBANK Credit Card payment service will not be available through our Digital Banking, IVR and RAKBANK ATMs/EDMs. 
   
• Sunday 28^th August 2022 from 12:30am to 1:40am. Credit Card Cheque, Balance Transfer and Cash Back redemption services will not be available through our Digital Banking.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

19/08/2022

Dear Customer,

To serve you better, we are enhancing our banking systems on Monday 22^nd August, 2022 from 1:00am to 5:00am.

During this time, the below services will not be available on Digital Banking:

• Credit Card services
• New registration for RAKMoneyTransfer 
• Business account opening
• Islamic finance enquiry
• Direct Debit advice enquiry

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

26/07/2022

As part of our constant endeavor to enhance your banking experience, we offer WPS and non-WPS Salary Payments through Digital banking to allow you to pay your employees swiftly and conveniently without the hassle of visiting a branch.

Listed below are some of the benefits of this feature:

• Low charges & quick  processing 
• Reduced Cash Handling 
• Avoid visits to  Branches
• Pay your employees on time 
• Make multiple salary payments through the file upload option in one go.
• Make various types of compensation payments like Bonus, Allowances, End of Service Benefit (EOSB), etc…
• Recurring outstanding payment option is available for Non-WPS payment; avoid file creation or data entry monthly
   

How to register for WPS on Digital Banking?

WPS option will enabled for salary file upload by next working day.

How to make WPS payment through Digital banking?

You can also use our simple SIF (Salary Information File) converter available on our website or click here for download the SIF converter.

How to make Non WPS payment through Digital Banking?

Click here for Non WPS  file creation guide.

Files uploaded before 3 p.m. on working day will be processed on the same day.

For more details contact your Relationship Manager.

Conditions apply.

23/07/2022

Dear Customer,

To service you better, we are enhancing our banking systems.

Our services including transactions and payments related to Credit, Debit and Prepaid Cards will not be available for the duration of 25 minutes across our channels (ATMs/EDMs, Digital Banking, IVR, Website, POS, and Digital Wallet) on Saturday 23^rd July 2022 from 4:00am to 5:00am.

For any queries, you may contact us on 04-2130000 from 9:00am to 6:00pm or chat with us here.

Assuring you of our best services at all times.

Regards,
RAKBANK

15/07/2022

Dear Customer,

To serve you better, we are enhancing our banking systems. 

Our Quick Apply option for Business Account opening through RAKBANK portal will not be available from 12:00am to 01:40am on Sunday, 17^th July, 2022.

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

07/07/2022

Dear Customer, 

Thank you for Banking with RAKBANK. We would like to take this opportunity to wish you and your families Eid Mubarak.

In view of the Eid Holidays announced by the Central Bank of UAE, and as per our monthly reconciliation system activity during this holiday, please note the following:

• Any deposits to your RAKBANK account through ATM/EDM, Digital Banking, and Central Bank Payment & Settlement System (CBWSI) on Friday 8^th July 2022 after 12:00 am will be available for use on 8^th July, 2022 by 4:00 am
• Deposits during the Eid holiday from 8^th to 11^th July 2022, will be processed immediately as normal.
• Cheque Clearing (ICCS) & payment via Direct Debit System (DDS) from 8^th to 11th July 2022, will be cleared/settled on 12^th July, 2022.
• If your loan/finance due date falls during the holiday period, kindly ensure sufficient funds are available on your payment due date so we can recover the loan/finance instalment on the first business day after the holiday, and to avoid any late payment fees/ charges.
• If your cards due date falls during the holiday, please ensure that payments are made on due date to avoid any late payment fees/ charges. 

For any queries, you may contact us on 04-2130000 from 9:00am to 6:00pm or chat here.

Assuring you of our best services at all times.

Regards,

RAKBANK

06/07/2022

Dear Customer,

At the outset we thank you for banking with us.

Please note that with effect from 16^th August 2022, the commodity price for Salam based contracts will increase by 1%.

Your appointed agent shall take delivery of the commodities and deliver the same to the Bank as per revised Delivery Schedule that will be shared with you before 16^th September 2022.

Kindly note that all other terms and conditions of Salam based product will remain unchanged. Click here to view our latest Service and Price Guide.

Should you require any further clarification or assistance, please feel free to contact your Relationship Manager or email us on [email protected].

Assuring you of our best services at all times.

Regards,

RAKislamic Division
 

21/06/2022

Dear Business Customer,

At the very outset, we thank you for banking with us. 

Effective 1^st August 2022, on account of recent increase in EIBOR rates, the following revision will be in place:

The SME Prime Rate will be increased by 0.50 basis points from 14.50% p.a. to 15.00% p.a.

This will be applied on products priced against SME Prime Rate.

All other terms and conditions of the respective products would remain unchanged. Click here to view the Service and Price Guide.

Avail attractive returns on Fixed Deposit and Fixed Deposit Plus as per the latest prevailing interest rates. Click here to know more. 

Avail attractive returns on Fawrun Term Deposits as per the latest prevailing profit rates. Click here to know more. 

Should you require any further clarification or assistance, please feel free to contact your dedicated Relationship Manager or email us on [email protected].

Assuring you of our best services at all times.

Regards,

RAKBANK

21/06/2022

Dear Business Customer,

At the very outset, we thank you for banking with us. 

Effective 1^st August 2022, on account of recent increase in EIBOR rates, the following revision will be in place:

The RAK Commercial Prime Rate will be increased by 0.50 basis points from 8.75% p.a. to 9.25% p.a.

This will be applied on products priced against RAK Commercial Prime Rate.

All other terms and conditions of the respective products would remain unchanged. Click here to view the Service and Price Guide.

Avail attractive returns on Fixed Deposit and Fixed Deposit Plus as per the latest prevailing interest rates. Click here to know more. 

Avail attractive returns on Fawrun Term Deposits as per the latest prevailing profit rates. Click here to know more. 

Should you require any further clarification or assistance, please feel free to contact your dedicated Relationship Manager or email us on [email protected].

Assuring you of our best services at all times.

Regards,

RAKBANK

09/06/2022

Dear Customer, 

Thank you for banking with RAKBANK.

To serve you better, we are enhancing our banking systems on Sunday 12^th June 2022 from 2:00am to 8:00am. During this period our services including transactions and payments related to Accounts, Loans, Cards (Credit, Debit and Prepaid) will not be available across our channels (ATMs/EDMs, Digital Banking, Website, POS, and IVR).

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 042130000.

Assuring you of our best services at all times.

Regards,

RAKBANK

03/06/2022

Dear Customer,

Thank you for Banking with RAKBANK.

Please note that due to a maintenance activity on our banking systems, you may face interruption on the following services on Sunday 5^th June, 2022 from 8:00am to 8:00pm.

• Instant Payment Instruction (IPI) via Digital Banking. 
• Cash Withdrawals on other bank ATMs. 

You may still perform withdrawals and deposits via our RAKBANK ATMs/EDMs. 

We regret the service interruption and thank you for your understanding. In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

31/05/2022

Dear Customer,

Thank you for banking with RAKBANK.

We are pleased to inform you that the cut of timings for acceptance of Electronic Fund Transfer (EFT) for Dirham (AED) payments via Digital Banking has been revised from 5:00pm to 7:00pm effective 1^st June 2022. EFTs with other currencies remain unchanged with cut off timings 4:00pm. 

EFT forms for all currencies through the branches will continue to be accepted till 3:00pm for same day processing. The forms are available here on our website.

Please find below our revised cut-off timings for the Electronic Fund Transfer (EFT):

Please note that individual customers can transfer funds in INR, NPR, PHP, LKR, PKR, EUR  & BDT using our 24X7 RAKMoneyTransfer Service on Digital Banking

For further clarification, please do not hesitate to call 04-2130000 from 9:00am to 6:00pm.

Assuring you our best services at all times.

Regards,

RAKBANK