Customer Notice Board

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Dear Customer,
 
Thank you for banking with RAKBANK.
 
We are enhancing our banking systems to serve you better and we request you to kindly take note that our Digital Banking, ATM & IVR services will not be available between 2:30 AM till 6:00 AM on Saturday 13^th April 2019 due to the system upgrade.

Further, our Credit, Debit, and Prepaid Card services including transactions & payments will be unavailable during that time.

We regret the service interruption and thank you for your understanding.
 
In case of any queries during the affected time, please call us on 04 2130000.
 
Assuring you of our best services.
 
Regards
RAKBANK

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Dear Customer,

RAKBANK is pleased to announce the launch of the National Loan Scheme (NLS), a program that is aligned with the Central Bank of UAE’s initiative to provide debt relief to our eligible* UAE National Loan customers.
 
To know whether you are eligible for the program, please call us on 04-2130000. 

*NLS is open only to UAE National borrowers who had availed loans prior to May 2011, whose repayment amount is greater than 50% of their monthly salary (30% for Pensioners) and the remaining repayment period exceeds 48 months.

Regards,

RAKBANK

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Dear Customer,

As per Central Bank circular, banks will conduct Al Etihad Credit Bureau (AECB) checks prior to issuing any cheque book for accounts opened from 1st April 2019 and operational for less than 6 months. Please note that if your account is opened before 1st April 2019, the process of issuing cheque book remains unchanged.  
 
AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions to provide accurate Credit Reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE.
 
Based on the above, we wish to advise you of the following changes effective
1st April 2019: 

• The 1st cheque book of 10 leaves is free and will be issued within 6 months of account opening if the applicants AECB report is satisfactory.
• For subsequent cheque books requests, based on eligibility, a 10 or 25 leaf cheque book will be issued and charges as per our published Service & Price Guide will apply.
• Should you have any queries, please call us on 04-2130000. Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Customer,

As a participating bank in the region to use and provide data to Al Etihad Credit Bureau (AECB), the bank is required to conduct an AECB check prior to sanction of any credit facility or loan. AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions in order to provide accurate credit reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE.

Additionally, pursuant to the current Central Bank circular pertaining to issuance of cheque books, all banks are now mandated to conduct on Al Etihad Credit Bureau (AECB) check prior to issuance to new clients, with effect from 1st April 2019.

The circular broadly outlines the below: 

• A new client is a customer with a banking relationship of less than 6 months
• The 1st cheque book of 10 leaves will be issued within 6 months if the AECB report is satisfactory
• A second cheque book of 10 leaves may be additionally issued within a period of 6 months, subject to satisfactory account conduct

Please feel free to contact your Relationship Manager or alternatively reach out to us on 04-2130000 in case of any clarifications. Assuring you of our best services at all times.

Regards,

RAKBANK

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Dear Customer,
 
Pursuant to the current Central Bank circular pertaining to issuance of cheque books, all banks are now mandated to conduct a check on Al Etihad Credit Bureau (AECB) prior to issuance of cheque book to new clients, with effect from 1st April 2019. With respect to use of cheque books, we would also like to encourage usage of our enhanced Digital Banking platform for making payments at your convenience at very competitive pricing.
 
The circular broadly outlines the below:

• A new client is a customer with a banking relationship of less than 6 months
• The 1st cheque book of 10 leaves will be issued within 6 months if the AECB report is satisfactory;
• A second cheque book of 10 leaves may be additionally issued within a period of 6 months, subject to satisfactory account conduct.

AECB is a Federal Government organization that collects credit data, information and financial commitments from banks and financial institutions in order to provide accurate credit reports to individuals, financial institutions and companies in the UAE as allowed by the laws and regulations of the UAE. As a participating bank in the region to use and provide data to Al Etihad Credit Bureau (AECB), we also require to conduct an AECB check prior to sanction of any credit facilities or cheque books to new clients, now.
 
Please feel free to contact your Relationship Manager or alternatively reach out to us on 04-2130000 in case of any clarification. Assuring you of our best services at all times.
 

Regards,

RAKBANK Business Banking

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We regret the service interruption and thank you for your understanding.
 
In case of any queries during the affected time, please call us on 04 2130000.
 
Assuring you of our best services.

Regards

RAKBANK
 

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Dear Customer,
 
Thank you for banking with RAKBANK. 

As part of our constant endeavor to enhance our services and ensure a smooth, convenient banking experience across our channels for you, we would like to highlight some recent process changes along with some regulatory requirement updates.

Process Change on Deliverables:

• We have revised our process for delivery of returned cheques in the Emirates of Dubai, Sharjah and Ajman. All returned cheques will be delivered to you by courier only and a fee* of AED 10.50 per cheque will apply. However, all cheques with the value of AED 250,000 and above will be retained at the branch for collection. It is important to note that our courier partners will return the cheques back to us if they are unable to deliver to you in 7 working days, post which you may visit any of our branches to place a request for collection of the cheque.
   
• Cheque book will be delivered by courier to you or your Authorized Person, as nominated by you, and collection of cheque books from branches will be discontinued. You can conveniently place your cheque book request through Digital Banking and the courier will deliver it to your Authorized Person if you are not available.
   
• Various services like Letters, Certificates, Cheques and Cards will be sent to your doorstep through our professional courier partners. You can conveniently place the respective requests through Digital Banking or via any of our Branches. The courier company will contact you to deliver your request, without the hassle of visiting the branch again.

Process Change - Profile Change, POA addition & Additional account opening: 

Effective March 3rd 2019, the process of updating your profile with the Bank at Branches will be enhanced as follows:

a) You can conveniently email us at [email protected]. to book an appointment to complete any of the following services. Please specify the type of service that you would like to perform along with the Branch that you would like to visit (as per point c below). 

• Profile change which includes Change in company name, legal status, ownership /shareholders or signatories
• To add signatory (ies) to your existing account / POA ( Power of Attorney) addition
• To open additional accounts under the currently held accounts

b) You will receive an email from us with the appointment date and time, along with the list of documents required to be available with you. 
 
c) Once the appointment is finalised, our dedicated staff at Branches listed below will assist you with the required service. 
 

• Ras Al Khaimah – Al Nakheel Branch 
• Sharjah – Al Rolla Branch
• Dubai – Umm Hurair Branch
• Dubai – Sheikh Zayed Road Branch
• Dubai – Al Quoz Branch
• Dubai – Al Qusais Branch
• Dubai – Dragon Mart Branch
• Ajman – Ajman Branch
• Al Ain – Al Ain Branch
• Abu Dhabi – Musaffah Branch 
• Abu Dhabi – Khalidiya Branch 

Process change- Business Banking Forms:

• The ‘Temporary Authorization’ form has been removed from our website to safeguard your interest and avoid any misuse of the form. As part of the revised process, a ‘Temporary Authorization’ form or any other service will only be handed over to an authorized person at any of our branches subject to verification over a phone call on your registered number with the Bank and an approval from you.
   
• We have simplified our various forms and introduce to you a “Single Services form” that includes requests like Reference letter, Balance confirmation letter, IBAN letter, Account closure confirmation letter, Statement of Account request, Cheque Book and Debit card services form. This form is available on our website as “Account Services Request” under “Downloadable Forms”.

 
Regulatory Requirements:

Note: The account Payee Name on the cheque to be as per the account name on the Bank records. You may verify your account name from your bank statement, digital banking or your cheque book. Make sure that you have sufficient funds available in your account at least one day prior to the cheques being presented to avoid it from getting returned and to avoid any charges. Any alteration to the cheque issued needs to be countersigned by the authorized signatory of the account.
 
Please feel free to call us on 04-2130000.

We truly value your relationship with us.

Regards,       

RAKBANK

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Dear Customer,

To serve you better, we are enhancing our Banking systems. Our services related to Account, Credit, Debit and Prepaid Cards across our channels (ATMs, Digital Banking, website, and IVR) will be unavailable on Saturday 9th March 2019 from 2:30 AM to 6:00 AM.

Transactions and payments will also be unavailable during that time. 

We regret the service interruption and thank you for your understanding.

In case of any queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

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Dear Valued Customers,

At the very outset, we thank for your continued support and patronage. In line with our previous communication, please note that access to the existing Mobile Application would only be available until 31st March 2019. 

Kindly download (if not yet downloaded) our new Mobile App “RAKBANK Business” designed exclusively for Business customers from Play Store / App Store and use your existing Business credentials to log in*.

We are delighted to inform you that effective 1st April 2019, charges for Domestic AED Fund transfer through Digital Banking will be reduced from AED 5 to AED 1.

Further, effective from 1st April 2019, inquiry access will be free and transaction option in Digital Banking will carry a fee of AED 25 per month at the entity level. The above will be applicable for Business Login customers with transaction access. 

Click here to view Business Banking detailed Service and price guide changes effective 01st April 2019.

Click here to view the Islamic Business Banking detailed Service and price guide changes effective 01st April 2019.

Thank you for your continued patronage. 

Regards, 

RAKBANK Business Banking

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Dear Customer,
 
Kindly note with effect from January 2019, the Dream it. Live it. program is being discontinued.

The last draw will be conducted in January 2019 and winners will be informed individually.

Regards, 

RAKBANK

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Dear Customer,
 
Thank you for banking with RAKBANK. 
 
As part of our constant endeavor to enhance our services and ensure a smooth, convenient banking experience for you, we are revising our process for delivery of Cheque books.

You can now nominate an Authorized Person to collect the Cheque book on your behalf from the Courier.
 
Accordingly, all cheque books will be delivered by Courier to you or your Authorized Person (Nominated by you) going forward and collection of cheque books from branches will be discontinued.
 
With this change, you can conveniently place your cheque book request through Digital Banking and the courier will deliver it to your Authorized Person (Nominated by you) at your door step if you are not available. Experience hassle-free banking where you don't have to visit the branch or wait in queues to collect your cheque books.
 
We are confident that this change will help us serve you better and deliver the high service standards that you deserve. 
 
Please feel free to call us on 04-2130000.
 
We thank you for your understanding and cooperation.

Regards, 
RAKBANK

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Dear Customer,
 

Kindly note that our Service and Price Guide for Credit Cards will be revised effective 27^th February 2019.
 
Please click here to view the revised Service & Price Guide.

We thank you for your patronage and understanding.


Regards,

RAKBANK Team

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Dear Customer,

To serve you better, we are enhancing our systems.Our RAKMoneyTransfer services will not be available on Digital Banking on Friday 14th December 2018 starting from 4:00 AM to 4:30 AM.

We regret the service interruption and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,
RAKBANK

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Dear Customer, 

Effective 1st January 2019, our Corniche and Airport Road branches in Abu Dhabi will no longer be operational. All accounts currently maintained at Corniche Branch will be automatically transferred to our Tourist Club Branch, and all accounts currently maintained at Airport Road Branch will be automatically transferred to our Khalidiya Branch. We would like to assure our customers that their IBAN and account details will remain unchanged. 

Please also note that our RAKelite Center currently located in Corniche Branch will move to our Al Jazeera Branch building, office number 202 on the 2nd floor and will be functional from 1st January 2019, for our RAKelite customers. The RAKelite Center operating hours are 8 am to 5 pm, Sunday to Thursday.

To locate any of our other Abu Dhabi branches at Khalidiya, Al Jazeera, Musaffah and Tourist Club Area, please click here.

Please do not hesitate to call us on 04 2130000 or visit any of our branches for any queries that you may have.

Regards, 
RAKBANK

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Dear Customer,

Further to the Central Bank of UAE announcement of system integration at First Abu Dhabi Bank (FAB), please note that FAB will not participate in any clearing or payment through the relevant systems between Friday, 30th November 2018 & Monday, 3rd December 2018. 

Based on the above, please note the following impact on the cheques that will be received by RAKBANK during the said period:

1. All cheques or direct debit system payments drawn on FAB, which also include FGB and NBAD cheques, for payment to your accounts or your RAKBANK loan/finance received between 30th November, 2018 and 3rd December, 2018 will be cleared on 4th December, 2018. No charges will be applied for the change in clearance date. 

2. Any cheque received at any of our branches, ATMs, or drop boxes during the same period will be presented for clearance on 4th December, 2018.

We will work on ensuring that minimal impact of the above integration affects our customers. For any further queries, please do not hesitate to contact us on 04-2130000 or write to us at [email protected].
Assuring you of our best attention at all times.

Regards,
RAKBANK

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Dear Customer,
 

Kindly note that our Service & Price guide for Instant Money will be revised effective 1st January 2019.
 
Please click here to view the revised Service & Price Guide.

We thank you for your patronage and understanding.


Regards,

RAKBANK Team

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Dear Customer,

To serve you better, we are enhancing our systems and our Credit, Debit and Prepaid Card services will be unavailable from 3:30 am to 4:30 am on 12^th October 2018.

Transactions will be unavailable during that time.

We regret the service interruption and thank you for your understanding.

In case of queries during the affected time, please call us on 04-2130000.

Assuring you of our best services.

Regards,

RAKBANK

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Dear Customer,

Thank you for banking with RAKBANK. As part of our constant endeavour to enhance our services and ensure a smooth, convenient banking experience for you, we are revising our process for delivery of returned cheques in the Emirates of Dubai, Sharjah and Ajman.

Accordingly effective 15th October 2018, outward returned cheques will be delivered by courier only and a fee* of AED 10.50 per cheque would apply. However, all cheques of value AED 250,000/- and above will be retained at the branch for collection.
 
Kindly note that our courier partners will return the cheques to us if they are unable to deliver to you in 7 working days, post that you may visit any of our branches to place a request for collection of the cheque.

We are confident that the above changes will help us serve our valued customers better and deliver the high service standards that you deserve. Experience hassle-free banking where you don't have to visit the branch or wait in queues to collect your returned cheques. 

Please feel free to call us on 04-2130000 or chat with us at www.rakbank.ae for any further queries. 

We thank you for your understanding and cooperation.

Regards,

RAKBANK

*All fees are subject to change at the sole discretion of the Bank

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Dear Customer,
 

Thank you for banking with RAKBANK. As part of our constant endeavor to enhance our services and ensure a smooth, convenient banking experience for you, we are revising our process for delivery of returned cheques in the Emirates of Dubai, Sharjah and Ajman. 

Accordingly effective 15th October 2018, outward returned cheques will be delivered by courier only and will no longer be delivered at Branches. However, all cheques of value AED 250,000/- and above will be retained at the branch for collection.

Kindly note that our courier partners will return the cheques to us if they are unable to deliver to you in 7 working days, post that you may visit any of our branches to place a request for collection of the cheque.

We are confident that the above changes will help us assist our valued customers better and deliver the high service standards that you deserve. Experience hassle-free banking where you don't have to visit the branch or wait in queues to collect your returned cheques. 

Please feel free to call us on 04-2130000 or chat with us at www.rakbank.ae for any further queries.
 
We thank you for your understanding and cooperation.

Regards,

RAKBANK

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Dear  Customer,

We are working on enhancing your Digital Banking experience. 

This may cause disruptions to the following services on 22nd September 2018 starting from 3:00 AM to 5:00 AM

ATM transactionsAll Credit / Debit Card and Prepaid Card Transactions on POS machines, Digital Banking & IVR 
In case of queries during the affected time please call us on 04-2130000. Any inconvenience caused is regretted.

Regards,

RAKBANK Team