Whistleblower Policy

Your voice matters

If you have concerns or suspicions about any wrongdoing or unethical behaviour, we want to hear from you. Our dedicated team is here to listen and take appropriate action to ensure that our values are upheld. Contact us today to confidentially report any concerns you may have.

At RAKBANK, we understand that sometimes you may wish to voice your concerns or log in a complaint anonymously, and we want to assure you that this process is treated with the highest level of confidentiality and sensitivity.

Your Anonymous Complaints will be: Safe, Confidential, & Heard. Our system is designed to keep your information private, allowing you to voice your concerns without fear of exposure. Each complaint is handled with great care, addressing each issue with the seriousness it deserves.

Your voice is crucial in helping us maintain the highest ethical standards, and we assure you that all reports will be treated with the utmost confidentiality and urgency.

Speak up and make a difference

We take any potential fraudulent activity seriously. We value our employees, partners and customers, and believe that we can only maintain the trust of our stakeholders by operating with the highest levels of integrity. That's why we have implemented a Whistleblower Policy, which allows you to report any suspicious activity anonymously and without fear of retaliation.

Bank on the go anytime, anywhere

Discover the RAKBANK App and enjoy cutting-edge Digital Banking services at your fingertips. Seamlessly manage your accounts, conduct secure transactions, and enjoy a range of innovative features – all in one user-friendly platform.