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Frequently Asked Questions

Mobile Cash

RAKBANK MobileCash service allows you to withdraw cash from any RAKBANK ATM without the need of a Debit Card. You can withdraw cash for self or send a code to a beneficiary to withdraw the cash on your behalf.

To access MobileCash service you need to login to RAKBANK Mobile Banking. RAKBANK Mobile Banking application can be downloaded from Apple App Store, Google Play and Blackberry App World. 

MobileCash service is available for all RAKBANK Mobile Banking customers having an account with RAKBANK. The service can be accessed using an iPhone, Android and Blackberry (OS version 7 and above) device.

You can create MobileCash request in a few easy steps:

  • Login to RAKBANK Mobile Banking
  • Choose Self Withdrawal or Beneficiary Withdrawal
  • Select debit account and enter amount
  • The code will be sent to the Mobile number entered

If you have selected self-withdrawal option then MobileCash code will be sent via SMS to your registered Mobile number with RAKBANK.

If Beneficiary withdrawal option is selected then the MobileCash code will be sent to the Beneficiary mobile number entered at the time of beneficiary creation. In addition, an SMS notification with the Amount will be sent to the registered mobile number of RAKBANK customer.

The beneficiary having the MobileCash code can visit any RAKBANK ATM and press the ENTER button on the ATM to initiate a card less transaction and select the MobileCash option.

Post selecting the MobileCash option on the ATM the beneficiary will be prompted to enter the MobileCash code followed by amount.

MobileCash code is valid for only 24hrs from the time of request. You will have to re-initiate the request once the code has expired.

Yes, for self-withdrawal option MobileCash code will be sent via SMS to your registered Mobile number with RAKBANK.

RAKBANK MobileCash service is free of cost. The only cost that applies to you is the network usage levied by your service provider while accessing RAKBANK Mobile Banking.

You can withdraw a maximum of AED 9,000 per day using the MobileCash service. If the MobileCash has been cancelled the limit will still be consumed.

MobileCash limits are exclusive to MobileCash cardless withdrawals and will not affect the limit on your debit card.

If the code has expired, you will need to re-initiate MobileCash request through RAKBANK Mobile Banking.

You can delete pending cardless withdrawal request prior to MobileCash code expiry or cash being withdrawn from the ATM by accessing Pending Transaction option under MobileCash through RAKBANK Mobile Banking.

You can access RAKBANK MobileCash service and initiate cardless withdrawal from any RAKBANK ATMs even if your debit card is blocked.

Currently, MobileCash service is available for UAE mobile numbers only.

You will receive an SMS once the beneficiary has successfully withdrawn the amount you have requested through MobileCash.

MobileCash service is secure and can be accessed through Mobile Banking credentials as set by you. You will also receive SMS confirmation for all MobileCash requests.

In case the transaction timed out or cash was not dispensed, you will have to re-initiate MobileCash through RAKBANK Mobile Banking.

The amount will be debited only at the time of withdrawal and will not be placed on hold at the time of request.