Given the current global situation because of COVID-19, protecting our customers and employees is paramount at RAKBANK and we are remaining vigilant in offering alternative methods for our customers not to be affected and for business to continue as per usual via our multiple touchpoints.

Does RAKBANK have a Business Continuity framework in place?

Yes, the Bank has a well-established Business Continuity framework set in place, which is in line with industry best practices and regulatory requirements. Our Business Continuity strategies and procedures are regularly tested to ensure organizational resilience and continuity of business services in the event of an emergency. 

How is RAKBANK managing its response?

RAKBANK has created a dedicated Business Continuity Management (BCM) Team to ensure an effective bank-wide response to the COVID-19 outbreak. The BCM team is continuously monitoring the latest international and local alerts and advice, and the Bank is consistently evolving its response accordingly.

How long will RAKBANK’s measures be in place?

RAKBANK’s Business Continuity measures will remain in place for as long as necessary, in accordance with advice from the relevant authorities.

Please feel free to email us at [email protected] or call us on +9714 2130000  or on our international bank phone number +9717 2064444 if you need more details or if you have specific requests related to your banking needs. We hope that you found the aforementioned information useful. 

With RAKBANK’s Digital Banking platforms, customers can access a variety of banking services conveniently in just a few simple clicks from the comfort of their home or office. This includes, but is not limited to the following:

• Seeing all of your accounts in one view along with the latest balance and transactions
• Funds transfers within RAKBANK, the UAE and internationally
• Paying bills (utilities included) and set up standing orders
• Checking your credit card minimum payment due
• Credit Card payments within RAKBANK, the UAE and internationally
• Initiating requests such as Cheque book request, Statement of Account, Balance Confirmation, Reference Letter
• Posting salaries through the Wages Protection System
• Updating customers Emirates ID, trade license and other details
• Initiating Fixed Deposit, Trade Finance and other services
• Apply for your chequebook 

We urge customers to embrace our Digital & Electronic Channels, our wide array of ATMs and Electronic Deposit Machines for your cash/cheque related services, or our 24/7 web chat support. Customers can also avail the benefits of discounted pricing offered by our digital banking channels on various services.

Download / login today, if not yet already registered, to the RAKBANK Digital App that is readily available at the Apple Store and Google Play Store to benefit from Banking , as follows:

• RAKBANK Digital Banking App for Retail Customers 
• RAKBANK Business App for Business Banking and Wholesale Banking customers

Operating Model for our Branches & Contact Centre

Our Phone Banking agents are available for all customer queries and requests between 9 AM and 6 PM throughout the week. However, for any emergencies like blocking of card, disputes or reporting fraud, you may contact us at anytime 24/7 for such requests.

We are happy to announce that all our Branches are now operational for your day to day banking requirements and should you require, please click here for up-to-date information on our branches and working hours.

Rest assured that we are taking the necessary provisions for the safety of our customers and staff against the virus in a way that won’t affect the day-to-day banking needs of our customers or influence the Bank’s operations.

However, we recommend replacing your visits to our branches or offices by using alternatives available to meet banking requirements at your convenience.

Alternative channels include:

• RAKBANK ATMs and Electronic Deposit Machines
• RAKBANK Digital Banking Service 
• RAKBANK’s Contact Centre and Automated Phone Banking service:
  1. IVR System: 600544049
  2. Direct: 042130000
  3. Islamic: 600540044
  4. Elite: 8004048
  5. International: +9717 2064444
• RAKBANK’s web chat services available through our Digital Applications.
• Our Elite customers can connect with their dedicated RAKBANK Elite Relationship Manager or Virtual Relationship Manager for all your banking & Investment needs at any point in time, email [email protected] or [email protected], or visit any of our Elite Centers below:
  1. Dubai: Elite Center, RAKBANK, Ground Floor, Empire Heights Building, Business Bay
  2. Abu Dhabi: Al Jazira Branch
  3. Ras Al Khaimah: Al Dhait Branch and Al Kharan Branch

In addition to the above, further services that are available for our RAKBANK Business customers includes.

Embrace Electronic / Digital Channels: Our digital channels are designed to conveniently serve all customers day to day Business requirements from the comfort of their home or office. We urge customers to use the RAKBANK Business Mobile App, ATMs and Electronic Deposit Machines for your cash/cheque related services, 24/7 support over web chat or call our automated phone banking service to start banking. Customers can also avail the benefits of discounted pricing offered by our digital banking channels on various services.

Tele-Appointments: While we encourage customers to access our digital channels but essential teller and other services are available through our branches. Customers can also use our Appointment system for some important branch services (Company Profile Change / POA Addition and Additional Account Opening) customers can write in to us at [email protected] to seek appointments. Similarly you can reach out to your Relationship Managers on their contact numbers / email addresses to discuss matters pertaining to their accounts or other banking products, however if customers need to visit a bank representative a prior appointment is advisable, so that we can attend to you without any inconvenience.

Cash Management Services: We also have a suite of cash management products that encompass electronic deposit machines, cheque scanning machines, document pick-up services etc., all of which can help with uninterrupted banking operations from the convenience of the customer’s office. Please get in touch your Relationship Manager to know more about these services.

For any other assistance please write to your Relationship Manager or Tele Relationship Managers or click here for more information.