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Awards and Accolades

  • Best Customer Happiness Centre at Customer Happiness Summit and Awards 2018
  • Best Marketing, Social Media, and Brand - International Business Excellence Awards
  • ‘Best SME Bank in the UAE’ by the Banker Middle East Industry Awards 2018
  • Asian Banker for ‘Best Blockchain’ under the 'Technology Innovation Awards' category
  • Asian Banker for ‘Best API Platform Initiative Application or Programme in the Middle East’, under the 'Technology Innovation Awards' category.
  • Best Deposit Product in the Middle East’ by the Asian Banker’s Middle East & Africa Awards.
  • ‘Best SME Customer Service Award’ from Banker Middle East
  • Dubai Quality Appreciation Award – 2017 cycle
  • Dubai Service Excellence Scheme Award – 2017 cycle
  • Best Omnichannel Experience award - Genesys
  • RAKBANK has been recognized by the Dubai Police as ‘Best Supporting Bank’
  • Best Technological Innovation in Payment – B2C by Seamless Awards 2018
  • Service Recognition Award by Sharjah Electricity and Water Authority
  • Home Loan Provider of the Year by yallacompare at the Banking and Insurance Awards 2018
  • Best Customer Loyalty Program for RAKrewards program at Service Olympian Awards 2017
  • Best Smart Service Transformation Initiative for Digital Banking App at Service Olympian Awards 2017
  • Overall Best Live Chat performance at Service Olympian Awards 2017
  • Overall Best Website at Service Olympian Awards 2017
  • Best Overall Customer Experience at Gulf Digital Experience Awards
  • New Product Improvement for RAKislamic Fawrun Deposits at Gulf Digital Experience Awards
  • Best Social Media and Email Campaign at Gulf Digital Experience Awards

 

  • ‘Straight Through Processing Excellence Award’ to RAKBANK for its outward remittances processed for 2016 from Citi Bank
  • Innovation in HR Tech Utilization
  • Innovation in Recruitment Strategy – Mark of Excellence
  • ‘Home Loan Provider of the Year’ award for Home in One at the Yallacompare Banking Awards 2017
  • ‘SME Finance Provider of the Year’ awards at the Yallacompare Banking Awards 2017
  • Advertising Campaign of the Year in the UAE by the Asian Banker
  • New Consumer Lending Product of the Year in the UAE by the Asian Banker
  • Best SME Bank at the Banker Middle East (BME) Industry Awards 2017
  • Best Data Accuracy Award by Al Etihad Credit Bureau (AECB) – Subscriber Forum
  • Best Strategy, Change and Transformation – Digital Banking (International Business Excellence Awards, 2017)
  • Best E- Commerce and Digital Experience – Digital Banking (International Business Excellence Awards, 2017)
  • Government Accelerator Recognition Award for achievements in Emiratisation
  • Best Service Performance Brand 2016
  • Remittance Product of the Year in the Middle East by The Asian Banker
  • Best SME Program from Mastercard
  • 11th Middle East Happiness and Positivity Excellence Award at the Middle East Excellence Awards Institute

 

  • Best Overall Website Service Olympian Award from Ethos Integrated Solutions
  • Best Customer Feedback Implementation Service Olympian Award from Ethos Integrated Solutions
  • Best Positive Sentiment Service Olympian Award from Ethos Integrated Solutions
  • Best New Products & Product Improvement Award for the Home in One mortgage facility at the Gulf Customer and Digital Experience Awards 
  • Best Integrated Approach Award for MobileCash card-less withdrawals at the Gulf Customer and Digital Experience Awards
  • Best Internal Use of Digital Award for the Tablet Banking App at the Gulf Customer and Digital Experience Awards
  • Digital Pioneer Award for Web Authentication Chat at the Gulf Customer and Digital Experience Awards
  • Best Overall Customer Experience Award at the Gulf Customer and Digital Experience Awards
  • ‘First Launches in the Country’ Award for RAKBANK’s Kalyan Cobranded Jewellery credit card and the launch of the MasterCard Titanium credit card by the MasterCard
  • 'SME Bank of the Year’ by the Arabian Business StartUp Awards 2016
  • Best Branding/Marketing Campaign for the launch of RAKelite Premium Banking by the Banker Middle East Industry Awards 2016
  • Best Internet Banking Product of the Year Award in the Middle East by The Asian Banker
  • Most Innovative Launch Campaign at the Banker Middle East Product Awards 2016
  • Best SME Loan/Finance at the Banker Middle East Product Awards 2016

 

  • EMEA Customer Innovation Award by Genesys G-Force Awards
  • Best Segment Solution for World MasterCard Credit Card by MasterCard Innovation Forum
  • Best Service Innovation for Customer Web-Chat by Ethos UAE Service Olympian Awards
  • Best Mobile App by Ethos UAE Service Olympian Awards
  • Best Mobile Banking Initiative for MobileCash at The Asian Banker Middle East Retail Product Awards
  • Best SME Bank in the Middle East for RAKFinance at The Asian Banker Middle East Retail Product Awards

 

 

  • Best Payment Program award in the Middle East, Africa, and South East Asia for SMEs for Titanium Business Credit Card by MasterCard
  • Best Internet Banking Initiative in the Middle East for Click and Collect by The Asian Banker Middle East Retail Product Awards
  • Best Core Banking Implementation in the Middle East by The Asian Banker Middle East Retail Product Awards

 

 

  • Best Prepaid Card award by VRL Prepaid Middle East 2013 for the Bayani Prepaid Card
  • Summit Marketing Effectiveness award (EMEA) for the integrated launch campaign of AMAL
  • Bank of the Year at Arabian Business Awards
  • Best Marketing Campaign of the Year for the MasterCard Bling at Pre-paid Awards in the Middle East

 

 

  • Bank of the Year award by Arabian Business Achievement awards
  • Best Marketing Campaign of the Year award at the Middle East Prepaid Awards for the MasterCard Bling Prepaid Card campaign