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Digital Banking

Introducing RAKBANK Business, an exclusive mobile banking app for our valued Business Banking and Corporate Banking customers which shall transform their Digital banking experience. From doing a seamless Funds Transfer seamlessly and securely to inquiring Trade Finance services and making VAT Payments online, this mobile app is a one stop shop serving all your business banking needs.


As a part of our product branding strategies, we have always wanted to introduce a dedicated app for our Business banking customers and we thought it’s time we launch it for you now.   


Thanks to our user-friendly design and advanced suite of features, you can now enjoy banking that’s simpler, faster and secure across any device. 

          

Below are the key features and services available on our Digital Banking mobile app:
 

Services Business Login Corporate Login
Replacement of AAA Hard token with a mobile based RAKToken for convenient login and beneficiary addition for FT within UAE -

Convenient mobile app based- RAKToken Two factor authentication for securing the transactions

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Make VAT Payments to FTA

Upgrade to RAKelite Business

Role based workflow transaction authorization (maker checker transaction approval) for additional security.

*For Business login customers, kindly contact our nearest RAKBANK Branch to apply for workflow transaction authorization.

Request for a No-Liability Certificate

Access account balances on Mobile app using biometric access on select devices

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Unified Login credentials with only one set of username and password across Desktop Browser and Mobile Banking Apps.

Apply for Business Debit Card ,request for Cheque book ,Bank Statements and much more

Learn and Apply for Products using a single click using “Discover and Apply”

Enhanced live chat feature available on Android mobile devices. Use it to chat with our agents for instant assistance

Enhanced ATM locator on the Mobile app.

Trade Finance Account Details Enquiry

Trade Finance services like LC, Guarantees, STLs etc. ( Can be requested only through browser and not through mobile apps currently)

View your outstanding bills and make instant bill payments using your bank account in one go. (e.g. Etisalat, DEWA, SEWA, FEWA, Du, Salik, EMAAR)

Make safe and seamless Fund Transfers and Remittances

Upload Trade License

Upload the Financial transaction documents (using desktop browser)

How to register on RAKBANK Business Banking Application/ mobile app


For a Business login, you may register to our Digital banking application either by visiting your nearest branch or through a self-service option

  • Go to the Google Play Store and Apple App Store on your mobile device
  • Search for Rakbank Business Banking app
  • Select the type of login as Business
  • Select the Register link on the screen.
  • Enter your account number or Debit card number
  • Enter other details like Passport Number and Date of Birth when asked and verify your Registered Mobile Number.
  • Enter the OTP sent to your Mobile Number to confirm your Registered Mobile Number
  • Enter the Debit Card PIN
  • Set up a preferred login password

For a Corporate login, you may use the same credentials as you use for Corporate Digital banking desktop browser application to login to our new mobile app.  


As it’s a single mobile app that can be used to access both SME and Corporate Banking logins, you may preset your preferred login type - Business or Corporate using ‘Remember Me’ option before you login to our new app. You have the ability to switch to Business or Corporate login page
Thus next time you try login to the app, system renders you the login page based on your login type. 
 

Are you already using our existing Digital Banking mobile app?
If you are using our existing RAKBANK Digital Banking app, you may now download our new our new RAKBANK Business mobile app and start using it by entering your existing existing Digital credentials.
You will still be able to use the existing Digital Banking Mobile App till 31st October 2018. However we encourage you to download our new Business Mobile App to enjoy additional features.

Once you login to RAKBANK Business app, your access to the existing Retail Digital Banking app will be revoked.

Your access to RAKBANK Business app will be seamless and all features and services available on RAKBANK Digital Banking app will be available on our new app as well.

We also request you to register for RAKToken service on our new RAKBANK Business mobile app for uninterrupted and secured banking services.

 

What is RAKTOKEN?

RAKToken is a mobile app based two factor authentication solution used to secure your transactions done on the RAKBANK Digital banking.

As a Business Banking customer, (with a business login), RAKToken is required to authorize your transactions on Digital Banking done beyond a certain limit. 


If you have applied for a workflow based transaction authorization for Business login, RAKToken will be needed only to login to the Rakbank Business Banking mobile app and not for transaction authorization.

As a corporate login customer, you can now use RAKToken, to login to the new mobile app and beneficiary addition for FT within RAKBANK instead of using AAA hard token.

Simply download our RAKBANK Business Banking app from the Google Play Store and Apple App Store and select the Sign up for RAKToken option available on the login page of the mobile app and follow the simple screen instructions to complete the registration process
 

How to register for RAKTOKEN?

For a Business banking customer with Business login 
You can register for RAKToken using your Debit card or Account number.  Please note that Debit card should be linked to an operative account.

Please proceed with the below steps for RAKToken registration -

If you have not applied for a workflow based transaction authorization

  • Enter Account Number/ Debit card number  
  • Enter your Passport and DOB
  • Verify your Mobile number by entering the OTP received on your registered Mobile number
  • Enter the Debit card Debit Card PIN
  • Set up RAKToken PIN and complete the registration

If you have applied for a workflow based transaction authorization

  • Enter Account Number/ Debit card number  
  • Enter your Passport and DOB
  • Verify your Mobile number by entering the OTP received on your registered Mobile number
  • Enter Digital Banking UserID and Password
  • Set up RAKToken PIN and complete the registration

 
Please note, if you were using our existing Digital Banking App and registered for RAKToken, you shall need to re-register for the service when you download and login to our new Business Banking App so that your transaction authorization process will be seamless going forward.

For a Business banking customer with corporate login/Corporate banking customer, please proceed with the below steps for RAKToken registration -

  • Enter Corporate ID  
  • Enter Corporate Digital Banking User ID and Password
  • Set up a RAKToken PIN and complete the registration

Please note that while you login, you shall have an option to continue by entering the AAA hard token or choose to proceed with RAKToken registration. Once you complete the RAKToken registration, your access to the AAA hard token shall be revoked and you shall be asked to enter the RAKToken along with your credentials (Corp ID, User ID and Password) for subsequent login and transactions (beneficiary addition for FT within RAKBANK)
Please note that you may continue use your existing AAA Hard token device for login for certain period as the bank deems necessary beyond which we shall do away with the same and replace it with RAKToken mandatorily. Hence we strongly suggest that you register for RAKToken today using the Mobile app as soon as you download it.
 

What is Quick Balance Inquiry and how to access it?
Our Business Banking customers can now inquire account balances on their mobile app using a biometric mode supported on the device.  No need to login, just use Touch ID/ Finger print/ Face ID option on select iPhone and Android devices to view balances instantly

If you were using our existing Digital Banking App and registered for any of the biometric modes to inquire the account balances, you may need to register for it again when you download and login to our new Business Banking App.

If you are not registered for Quick balance inquiry via biometric mode, please register for the same using our new RAKBANK Business Banking App. Once you login to our app, tap onto the burger menu, go to the App settings and complete the registration using simple on screen instructions.

For more details, Click here to refer to our FAQs

Click here to view the Terms & Conditions for Business Banking

Click here to view the Terms & Conditions for Corporate Banking