RAKBANK Travel Prepaid Card is a reloadable Prepaid Card designed for travellers and general purpose use. The Travel Prepaid Card comes with single and dual currency wallet variants with lowest FX rate available for any destination, any currency. The dual currency card offers the flexibility of loading funds in AED wallet and then move funds between the AED and USD wallets. You can reload your Travel Prepaid Card as many times as needed.

The Travel Prepaid Card can be used at over 36 million merchants that accept MasterCard Cards around the world. Customers can perform cash withdrawals, retail POS and online transactions through Travel Prepaid Card. This allows you an opportunity to use the cards as follows

Your RAKBANK Travel prepaid Card insures you against damage or theft of purchases made by use of the Travel Prepaid Card. Click here to read more about the Purchase Protection insurance

You are provided a host of travel related insurance covers should you choose to pay for your travel by using your Travel Prepaid Card. Click here to read more about the Travel Accident insurance.

Please follow the steps in the same order:
Activate your Card by sending an SMS from your mobile number registered with the Bank for your Prepaid Card to 2737 in the following format: ACT <Card Pack ID> For example, if your Card Pack ID is AED 10300000123, then send ACT AED10300000123  

You will not receive a PIN for your Prepaid Card. After you have loaded your Card, you can set-up your own preferred 4-digit PIN by simply sending a SMS to 2737 in the following format :
100 <your Card ID> <your selected PIN>

For example: 100 AED123456789 5555
After you send this SMS for setting your PIN, you will receive a confirmation from the Bank that your requested PIN has been properly set for your Card. Please memorise your PIN for future use. You will be asked to enter your PIN for ATM transactions and other places, as required.

Please note that the SMS for setting your PIN (as above) must be sent within the UAE from your mobile number that is registered with us for your RAKBANK Prepaid Card.

You can change your Prepaid Card PIN at any RAKBANK ATM/EDM.

Your PIN is required to withdraw cash from an ATM only. Your PIN cannot be reissued after you have set it. To get a new PIN you need to request for a new Card and then set-up your preferred PIN. You will be able to transfer your available balance to your new Card.

Your Card ID is the 14 digit alphanumeric value that is printed at the bottom on the front of your Card, and starts with AED.

You can start loading your RAKBANK Prepaid Card immediately after receiving it. However, you will have to activate your Card before using it by sending an SMS from your mobile number registered with the Bank for your Prepaid Card to 2737 in the following format: ACT <Card ID>
For example, if your Card ID is AED 10300000123, then send ACT AED10300000123

You can use your RAKBANK Prepaid Card immediately after you have successfully loaded it. However, if you have loaded your Prepaid Card at one of the partner exchange Houses (UAE Exchange, Al Ansari Exchange, Al Fardan Exchange, Sharaf Exchange, Redha Al-Ansari Exchange and Lulu International Exchange), please allow upto 24 hours before the loading takes effect on your Card balance

You can register on the self-care portal by following the below mentioned steps:
Click on ‘Manage your Prepaid Card’ tab and select ‘Register’ button at the bottom of the page. Enter your Card Pack ID, Date of Birth and Mobile number registered with the bank. A 6-digit Passcode will be sent to your mobile number registered with the bank Enter the 6-digit Passcode on the next screen Create your preferred User ID and Password*A confirmation message will be displayed upon successful creation of username and password

*The password should be minimum 8 characters and must contain at least one upper case alphabet, one lower case alphabet, one number and one of the following special characters *, $, %, !

Once you have been registered, you will be able to view transaction details and check the balance of your Prepaid Card online

You can change your password on self-care portal by following the below mentioned steps:

You can load your Travel Prepaid Card with cash through the following options:

Deposit cash in our Electronic Deposit Machines (EDMs) located at all RAKBANK branches. Make a payment at any of our partner Exchange Houses

If you have an existing RAKBANK Account or Credit Card, in addition to the above, you could also use any of the following channels for loading your Travel Prepaid Card by transferring from your Account or Credit Card:

Online Banking/ IVR service/ RAKBANK ATMs

The maximum balance permitted on your Travel Prepaid Card is AED 50,000. This amount will be inclusive of balances on both the currency wallets on the Travel Prepaid Card. Cards with single wallet (AED) also can be loaded with AED 50,000

For dual currency wallet Travel prepaid cards, a wallet-to-wallet transfer is performed when you want to move funds from the AED wallet to the USD wallet or vice versa of the same Card. To perform a wallet-to-wallet transfer, simply send an SMS or log in to the ‘Manage Your Prepaid Card’ portal. (please refer to the SMS format section in these FAQs on how to send a SMS for doing a wallet-to-wallet transfer)

The Wallet-to-Wallet transfer can be done upto the balance available on the respective wallet.

The maximum limit for carrying out retail transactions on your Travel Prepaid Card is AED 50,000 per day and you can withdraw cash up to AED 9,000 per day. This amount will be inclusive of transactions carried out on both the currency wallets on dual currency wallet card. Cards with single wallet can use the similar amount both from retail and cash perspective.

No, funds cannot be transferred from Bling/Loaded Prepaid Card to the Travel Prepaid Card or vice-versa.

All AED transactions that you perform with your Travel Prepaid Card will be charged to your AED wallet, provided sufficient funds are available in that wallet. All non-AED transactions that you perform with your Travel Prepaid Card will be charged to your USD wallet, provided sufficient funds are available in that wallet.

By default, all non AED transactions will be charged to the USD wallet, provided sufficient funds are available in that wallet. If the USD wallet does not have the required funds available, then such transaction will be declined.

Balance enquiry for both AED & USD currency can be made by sending an SMS to 2737 from the mobile number provided to the Bank in a pre-determined format or by logging in to the ‘Manage Your Prepaid Card’ portal. (Please refer to the SMS format section in these FAQs on how to send a SMS for balance enquiry)

After entering the Username (Card number) and Password on the ‘Manage Your Prepaid Card’ portal, the balance in both wallets will be displayed for your Card. The Wallet-to-Wallet transfer tab in the left panel can be selected to carry out transfers within the same Card and the amount and currency will have to be entered to complete the transfer.
Similarly, the Card-to-Card transfer tab can be selected to carry out transfers between two Travel Prepaid Cards issued to the same customer. The amount and currency will have to be specified to complete the transfer.

Customers can verify the applicable exchange rate through ‘Manage Your Prepaid Card’ portal when you perform the wallet-to-wallet transfer. Customers can also enquire the applicable exchange rate by sending an SMS to 2737 in the pre-determined format. (Please refer to the SMS format section in these FAQs on how to send a SMS for exchange rate enquiry.

SMS should be sent from within the UAE to 2737 from the mobile number provided to the bank.

*Decimal values will not be accepted for Wallet-to-Wallet and Card-to-Card transfers